Support Board
Date/Time: Mon, 24 Feb 2025 06:22:16 +0000
[Locked] - Urgent:AMP Sierra/Denali user had to switch to CQG order routing: asked for payment.Please help
View Count: 687
| [2021-03-04 13:20:22] |
| User860187 - Posts: 31 |
|
Hi, I'm a Sierra/Denali user had to switch from Sierra Routing to CQG (routing only) since it's no longer supported by AMP. All my payments are being handled by AMP. Got a message today that in order to continue I need to make a payment, please see below. Kindly help! //********* Your Sierra Chart account has a trading account for the SC Order Routing service and your Sierra Chart services balance is below 5 USD. To continue to have access to the service to pay for order fills, you need to add additional credit to your account. You will need to make a payment of 42 USD. //************ Please let me know if I need to open a ticket with AMP as well. Thank you. |
| [2021-03-04 13:42:00] |
| User860187 - Posts: 31 |
|
I've been charged March 1st by AMP $75.00 as usual. Please let me know if I need to escalate with AMP. thank you. |
| [2021-03-04 14:08:06] |
| |
|
Refer to this thread: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 17:07:27] |
| User860187 - Posts: 31 |
|
Thank you for getting back. Could you please clarify: 1. Last Fri., Feb.26, I Was told that AMP will continue handling my payments: AMP user: Sierra/Denali switch from TT to CQG routing - help is needed //***** John - SC Support [Direct Messages] - Posts: 5413 | Ending Date: 2021-03-31 Your account is setup to be paid through AMP, including the data feed. That message was a mistake on our part. Just ignore it if it comes up again. //***** Is this correct? My conversation with them(AMP) was last Friday, Feb.26. On Monday, March 1st, I was updated by AMP that they were going to have a meeting with you(Sierra) to straighten it all out. I'm OK paying directly to Sierra, just wanted to make sure we're all on the same page and there will be no going back and forth on this, and starting April 1st we will be paying to Sierra directly. And this is the FINAL and latest and greatest info, and AMP is all OK with this. 2. How will I know if automatic option is available. Currently it says //**** Use Update and Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2021-04-10. //**** So the question is: will it happen automatically or I still need to do it manually before April 10th? 3. As suggested I'm going to ignore msg //**** Your Sierra Chart account has a trading account for the SC Order Routing service and your Sierra Chart services balance is below 5 USD. To continue to have access to the service to pay for order fills, you need to add additional credit to your account. You will need to make a payment of 42 USD. //**** My assumption is that it will eventually be corrected and AMP users will no longer see it. Please confirm. 4. When ( tentatively ) Sierra will have its own direct CME order routing service ? Thank you for all the help with this. |
| [2021-03-04 17:37:06] |
| John - SC Support - Posts: 38116 |
|
1. Last Fri., Feb.26, I Was told that AMP will continue handling my payments: AMP user: Sierra/Denali switch from TT to CQG routing - help is needed
//***** John - SC Support [Direct Messages] - Posts: 5413 | Ending Date: 2021-03-31 Your account is setup to be paid through AMP, including the data feed. That message was a mistake on our part. Just ignore it if it comes up again. //***** Is this correct? My conversation with them(AMP) was last Friday, Feb.26. On Monday, March 1st, I was updated by AMP that they were going to have a meeting with you(Sierra) to straighten it all out. I'm OK paying directly to Sierra, just wanted to make sure we're all on the same page and there will be no going back and forth on this, and starting April 1st we will be paying to Sierra directly. And this is the FINAL and latest and greatest info, and AMP is all OK with this. This has been worked out now, and the current situation is now that you will be paying for Sierra Chart directly to us (Sierra Chart). Your account is already setup to be paid directly to us. 2. How will I know if automatic option is available. Currently it says
//**** Use Update and Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2021-04-10. //**** So the question is: will it happen automatically or I still need to do it manually before April 10th? Your account will automatically renew as long as you have enough funds in your account to do so. You can add funds to your account here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit You can always view the status of your account from the Control Panel, which can be accessed here: https://www.sierrachart.com/UserControlPanel.php 3. As suggested I'm going to ignore msg
//**** Your Sierra Chart account has a trading account for the SC Order Routing service and your Sierra Chart services balance is below 5 USD. To continue to have access to the service to pay for order fills, you need to add additional credit to your account. You will need to make a payment of 42 USD. //**** My assumption is that it will eventually be corrected and AMP users will no longer see it. Please confirm. Yes, you can ignore the message related to Order Fills. This will be taken care of in the next few weeks. 4. When ( tentatively ) Sierra will have its own direct CME order routing service ?
We do not like to give specific dates, as things always come up and make them change. We are actively working on this and we hope in the next few months to have it starting to work. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 17:59:22] |
| User860187 - Posts: 31 |
|
ACK all that. Thank you John very much indeed for your time and help with this.
|
| [2021-03-04 18:18:44] |
| User860187 - Posts: 31 |
|
One more if you allow. Easy Solution to CME Funded Trading Account Requirement this "CME funded trading account requirements" is all fine since I'm having trading account with AMP with more then enough funds. So it's all taken care of as long as I have trading with AMP, right ? thank you. |
| [2021-03-04 18:42:05] |
| John - SC Support - Posts: 38116 |
|
Correct. Having the trading account with AMP takes care of the requirement from the CME Group. If, for some reason, you are not staying connected to that trading account at all times, then you just have to make sure that you connect at least once a month to that trading account. Refer to the information/instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 19:39:00] |
| User860187 - Posts: 31 |
|
Thank you John very much for all the help.
|
| [2021-03-04 20:18:06] |
| User860187 - Posts: 31 |
|
Well, sorry. One more. Just checked. For the next month of April my Recurring Services Ending Date Time Date Time of Renewal Renewal Period Amount (USD) Description 2021-04-10 23:59:59 UTC 2021-04-10 00:00:00 UTC Every 31 days 46.00 Sierra Chart Usage Time at Service Package 11 - Advanced + Denali Data Feed. 2021-04-01 2021-04-01 Monthly (Calendar Month) 31.20 Denali - Activated Exchange: Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Monthly Total USD 77.2 but on "Make a payment" page Service Balance is shown as zero. Do I have to enter myself 77.20 or, as it's been mentioned in Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker step3 it's still in progress(pending). I'm OK entering minimum amount of 77.20 and more, that's not a prob. Just wanted to clarify. thank you. |
| [2021-03-04 21:12:04] |
| John - SC Support - Posts: 38116 |
|
When you go to the "Make a Payment" page, you will have to specify the amount that you want to pay and enter that in the Specify USD Amount field. The money then is put into your account as part of your Services Balance. Then, when a payment is due (a service renews) the amount will be deducted from your Services Balance. We are also working on automatic credit card payments, but we have not had a chance to roll this out yet. Hopefully in the next week, where you can just specify a credit card and have it charged once a month for the amount that you will need to pay. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: