Support Board
Date/Time: Thu, 13 Feb 2025 20:13:30 +0000
Historical market depth data not downloading for 24th of December
View Count: 747
| [2020-12-26 08:55:16] |
| Mr.Arsov - Posts: 16 |
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Using CQG order routing with Denali data feed (DTS - CQG WebAPI). SC version was 2204 then updated to 2213 but issue remains. There isn't an issue when I open a second instance with DELAYED data feed. Is this because of the changes in regards to CQG? There shouldn't be any effect however on downloading market depth since I'm using Denali data feed. |
| [2020-12-26 09:17:17] |
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We do not observe any problem. Historical market depth data has been received and also keep in mind that the markets closed early on December 24. What symbol are you asking about? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-26 09:17:41
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| [2020-12-26 09:26:35] |
| Mr.Arsov - Posts: 16 |
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What symbol are you asking about?
NQ (F.US.ENQH21) and ES (F.US.EPH21) I'm aware about the early close and as I stated on the delayed data feed instance the download was successful, however on my live account instance it doesn't want to download even after "Download depth data from date-time" command is given. Haven't had any issues since the beginning of this option/service. |
| [2020-12-26 20:29:49] |
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We apologize for the delay. We wonder if this relates to some connectivity issue . We had noticed some apparent problem with degraded connectivity to some of our servers yesterday, apparently due to an ISP. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Right-click on the chart at the start of the day and select Download depth data from date-time After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-26 20:30:38
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| [2020-12-26 20:57:34] |
| Mr.Arsov - Posts: 16 |
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We apologize for the delay.
No need to apologize. I love your software and I understand that my issue isn't a huge one and it's not top priority :)I cleared the log and I selected Download depth data from date-time on ES but no new lines appeared. I also want to mention that the status bar doesn't indicate that SC is downloading anything immediately after I select Download depth data from date-time like it usually does. This is all the text from the message log : Software version: 2213 64-bit | 2020-12-26 15:47:22.852
Primary Thread ID: 42 | 2020-12-26 15:47:22.852 Usage end date: 2021-07-26 | 2020-12-26 15:47:22.852 Enabled for: Advanced Features 2. | 2020-12-26 15:47:22.852 Enabled for: Sierra Chart Historical Data Service. | 2020-12-26 15:47:22.852 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-12-26 15:47:22.852 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-26 15:47:22.852 Enabled for exchange2: CME | 2020-12-26 15:47:22.852 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-12-26 15:47:22.852 Current selected Data/Trading service: CQG WebAPI | 2020-12-26 15:47:22.852 Custom symbol settings values: enabled | 2020-12-26 15:47:22.852 Chart Update Interval: 350 | 2020-12-26 15:47:22.852 Intraday Data Storage Time Unit: 0 | 2020-12-26 15:47:22.852 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-12-26 15:47:22.852 2020-12-26 20:47:22 Local computer time in UTC | 2020-12-26 15:47:22.852 2020-12-26 15:47:22 Local computer time in SC Time Zone | 2020-12-26 15:47:22.852 2020-12-26 20:45:45 Server time in UTC | 2020-12-26 15:47:22.852 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-12-26 15:47:22.852 Program path: Z:\home\arsov\Sierra Chart\ | 2020-12-26 15:47:22.852 Data Files path: Z:\home\arsov\Sierra Chart\Data\ | 2020-12-26 15:47:22.852 OS Version Number: 5.1 | 2020-12-26 15:47:22.860 Locale Setting: C | 2020-12-26 15:47:22.860 DLLs: OFA2.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-12-26 15:47:22.860 Allowed protected custom studies: | 2020-12-26 15:47:22.860 |
| [2020-12-26 22:23:18] |
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A required setting in the Symbol Settings was mistakenly cleared but we are not sure how that happened. Anyway, it is now restored. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that try downloading the market depth data again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-26 22:23:24
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| [2020-12-27 10:07:32] |
| Mr.Arsov - Posts: 16 |
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A required setting in the Symbol Settings was mistakenly cleared but we are not sure how that happened. Anyway, it is now restored.
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that try downloading the market depth data again. This resolved the issue. Thank you very much and happy holidays! |
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