Support Board
Date/Time: Thu, 13 Feb 2025 23:33:09 +0000
Post From: Historical market depth data not downloading for 24th of December
| [2020-12-26 20:29:49] |
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We apologize for the delay. We wonder if this relates to some connectivity issue . We had noticed some apparent problem with degraded connectivity to some of our servers yesterday, apparently due to an ISP. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Right-click on the chart at the start of the day and select Download depth data from date-time After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-26 20:30:38
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