Support Board
Date/Time: Thu, 13 Feb 2025 22:51:35 +0000
Post From: Historical market depth data not downloading for 24th of December
| [2020-12-26 20:57:34] |
| Mr.Arsov - Posts: 16 |
|
We apologize for the delay.
No need to apologize. I love your software and I understand that my issue isn't a huge one and it's not top priority :)I cleared the log and I selected Download depth data from date-time on ES but no new lines appeared. I also want to mention that the status bar doesn't indicate that SC is downloading anything immediately after I select Download depth data from date-time like it usually does. This is all the text from the message log : Software version: 2213 64-bit | 2020-12-26 15:47:22.852
Primary Thread ID: 42 | 2020-12-26 15:47:22.852 Usage end date: 2021-07-26 | 2020-12-26 15:47:22.852 Enabled for: Advanced Features 2. | 2020-12-26 15:47:22.852 Enabled for: Sierra Chart Historical Data Service. | 2020-12-26 15:47:22.852 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-12-26 15:47:22.852 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-26 15:47:22.852 Enabled for exchange2: CME | 2020-12-26 15:47:22.852 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-12-26 15:47:22.852 Current selected Data/Trading service: CQG WebAPI | 2020-12-26 15:47:22.852 Custom symbol settings values: enabled | 2020-12-26 15:47:22.852 Chart Update Interval: 350 | 2020-12-26 15:47:22.852 Intraday Data Storage Time Unit: 0 | 2020-12-26 15:47:22.852 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-12-26 15:47:22.852 2020-12-26 20:47:22 Local computer time in UTC | 2020-12-26 15:47:22.852 2020-12-26 15:47:22 Local computer time in SC Time Zone | 2020-12-26 15:47:22.852 2020-12-26 20:45:45 Server time in UTC | 2020-12-26 15:47:22.852 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-12-26 15:47:22.852 Program path: Z:\home\arsov\Sierra Chart\ | 2020-12-26 15:47:22.852 Data Files path: Z:\home\arsov\Sierra Chart\Data\ | 2020-12-26 15:47:22.852 OS Version Number: 5.1 | 2020-12-26 15:47:22.860 Locale Setting: C | 2020-12-26 15:47:22.860 DLLs: OFA2.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-12-26 15:47:22.860 Allowed protected custom studies: | 2020-12-26 15:47:22.860 |