Support Board
Date/Time: Fri, 07 Feb 2025 09:39:17 +0000
I have not been able to get sierra charts to work consistently for weeks now. help please
View Count: 825
| [2020-05-27 16:04:14] |
| User797603 - Posts: 29 |
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for the past 3 weeks, every time I open sierra charts there is another error. I love your platform and have tons of Wyckoff indicators written in that I can't access. Now when I go to choose my data provider: rithmic I get a message saying (Not Enabled on Package) I haven't changed anything and have been using it this way for months. If I did change something, please let me know what I need to do to put it back the way it was. I am paying for data with Earn2Trade. I downloaded the DTC files you posted to put in the RIM folder and it worked for about 4 hours. Then I got more error messages The other problem I have is it's telling me I need to update to the newest version, but when I do that I get an error saying "Error saving files to local system" I have sent you guys the log from this. I have attached screenshots for you to see, but I am begging you, Please help me do whatever it takes to get sierra charts up and running so I can trade again. |
 error downloading update.png / V - Attached On 2020-05-27 16:00:42 UTC - Size: 14.15 KB - 212 views Not Enabled on package.png / V - Attached On 2020-05-27 16:00:49 UTC - Size: 59.46 KB - 222 views |
| [2020-05-28 05:29:53] |
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We apologize for the delay. Now when I go to choose my data provider: rithmic I get a message saying (Not Enabled on Package)
Apparently you are logging in with the wrong Sierra Chart account. You need to login with the Sierra Chart account you have posted this message with:Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Regarding the error with updating Sierra Chart, we would have to look at the installer log to see what the problem is but the easiest thing to do is just to use the zip installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-28 05:30:10
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| [2020-05-28 15:25:30] |
| User797603 - Posts: 29 |
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I am logging in with the same username and password that I'm using right now to post this message username: bfroelich IF I have a different account, then I'm not aware of it.. this is the same username and password that I have been logging into for years. please if you know of a different one, let me know what it is as I haven't been able to use sierra charts practically all month and I paid for it. Date Time Of Last Edit: 2020-05-28 15:35:00
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| sierra charts log in.jpg / V - Attached On 2020-05-28 15:30:40 UTC - Size: 106.41 KB - 217 views Attachment Deleted. Private File |
| [2020-05-28 19:09:30] |
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Ok, so you are saying that the Rithmic is service is still showing not enabled? Your account is certainly active. We can also give you a time extension to make up for any days you were not able to use Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-28 19:09:54
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| [2020-05-29 03:54:43] |
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The Rithmic service is definitely enabled for your account. We want you to force a login: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-29 21:15:35] |
| User797603 - Posts: 29 |
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I think I finally have it all sorted out. Today was the first day all month I was able to use Sierra Charts, and I had a good day on top of it. So I had to download the latest zip file, extract it in a file folder I called Sierra directly under my C:/ Drive. So I extracted everything there, copy all of the rithmic files into the RIM folder. So the only problem I currently have is I can't get a historical chart. Daily/Weekly/Monthly. All intraday works great, even the chart trading went through directly to the Rithmic server for Earn2Trade. So if somebody can explain to me how I can get historical End of day charts, then we can close this whole problem. and Thank you all for helping, you were all very cooperative. Brad |
| [2020-05-30 10:04:50] |
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the only problem I currently have is I can't get a historical chart. Daily/Weekly/Monthly.
Follow the instructions below for this, so we can determine the problem. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-30 10:05:01
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| [2020-05-31 21:24:51] |
| User797603 - Posts: 29 |
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Software version: 2113 64-bit | 2020-05-31 17:17:50.638 Primary Thread ID: 26172 | 2020-05-31 17:17:50.638 Usage end date: 2020-06-24 | 2020-05-31 17:17:50.638 Enabled for: Sierra Chart Historical Data Service. | 2020-05-31 17:17:50.638 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-31 17:17:50.638 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-31 17:17:50.638 Current selected Data/Trading service: Rithmic Trading | 2020-05-31 17:17:50.638 Custom symbol settings values: enabled | 2020-05-31 17:17:50.638 Chart Update Interval: 500 | 2020-05-31 17:17:50.638 Intraday Data Storage Time Unit: 0 | 2020-05-31 17:17:50.638 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-31 17:17:50.638 2020-05-31 17:17:50 Local computer time | 2020-05-31 17:17:50.638 2020-05-31 21:17:50 Local computer time in UTC | 2020-05-31 17:17:50.638 2020-05-31 17:17:50 Local computer time in SC Time Zone | 2020-05-31 17:17:50.638 2020-05-31 21:16:22 Server time in UTC | 2020-05-31 17:17:50.638 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-05-31 17:17:50.638 Program path: C:\Sierra\ | 2020-05-31 17:17:50.638 Data Files path: C:\Sierra\Data\ | 2020-05-31 17:17:50.638 OS Version Number: 10.0 | 2020-05-31 17:17:50.638 Locale Setting: C | 2020-05-31 17:17:50.638 Allowed protected custom studies: | 2020-05-31 17:17:50.638 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESM0-CME | 2020-05-31 17:19:22.497 Added historical Intraday data request for ESM0-CME to the queue. | 2020-05-31 17:19:22.497 Intraday data recording state for symbol ESM0-CME is set to download 'Pending'. | 2020-05-31 17:19:22.497 Triggering next historical data download in queue. | 2020-05-31 17:19:22.497 HD Request # 15 | Downloading Intraday chart data for ESM0-CME to the file ESM0-CME.scid. Service: cme | 2020-05-31 17:19:22.497 Reloading all charts with filename: ESM0-CME.scid | 2020-05-31 17:19:22.519 HD Request # 15 | Download start date-time: 2020-03-02 19:00:00.000 | 2020-05-31 17:19:22.520 HD Request # 15 | Using server: ds23.sierracharts.com port 10150 | 2020-05-31 17:19:22.520 Socket (2) | Creating socket. | 2020-05-31 17:19:22.520 Socket (2) | Connecting to IP: 216.1.90.130. | 2020-05-31 17:19:22.520 HD Request # 15 | Setting DTC encoding to Binary VLS | 2020-05-31 17:19:22.555 HD Request # 15 | Sending historical data logon request message. | 2020-05-31 17:19:22.555 ESM0-CME [CV] 60 Min #6 | Reloading chart. | 2020-05-31 17:19:22.590 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESM0-CME | 2020-05-31 17:19:22.591 Historical Intraday data request for ESM0-CME matches current download and is queued for download since earlier data is requested. | 2020-05-31 17:19:22.591 Added historical Intraday data request for ESM0-CME to the queue. | 2020-05-31 17:19:22.591 Triggering next historical data download in queue. | 2020-05-31 17:19:22.591 ESM0-CME [CV] 60 Min #6 | Waiting for historical downloads to complete with the IDs: 26, | 2020-05-31 17:19:22.592 ESM0-CME [CV] 240 Min #7 | Reloading chart. | 2020-05-31 17:19:22.620 ESM0-CME [CV] 240 Min #7 | Waiting for historical downloads to complete with the IDs: 25, | 2020-05-31 17:19:22.623 ESM0-CME [CV] 1 Min #5 | Reloading chart. | 2020-05-31 17:19:22.633 ESM0-CME [CV] 1 Min #5 | Waiting for historical downloads to complete with the IDs: 25, | 2020-05-31 17:19:22.635 ESM0-CME [CBV] 5 Min #3 | Reloading chart. | 2020-05-31 17:19:22.639 ESM0-CME [CBV] 5 Min #3 | Waiting for historical downloads to complete with the IDs: 25, | 2020-05-31 17:19:22.641 ESM0-CME [CV] 15 Min #4 | Reloading chart. | 2020-05-31 17:19:22.817 ESM0-CME [CV] 15 Min #4 | Waiting for historical downloads to complete with the IDs: 25, | 2020-05-31 17:19:22.820 HD Request # 15 | Requesting Intraday data. Start date-time: 2020-03-02 19:00:00. Record interval: 0. Symbol: ESM20 | 2020-05-31 17:19:23.033 HD Request # 15 | Decompressing data. | 2020-05-31 17:19:23.061 HD Request # 15 | Receiving Intraday data for ESM0-CME starting at 2020-03-02 19:00:00 | 2020-05-31 17:19:23.093 HD Request # 15 | Timestamp of first Intraday data file record written: 2020-03-02 19:00:00 | 2020-05-31 17:19:23.213 Socket (2) | CloseSocket call. | 2020-05-31 17:20:29.806 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-31 17:20:29.806 Historical data download thread signaled to stop. | 2020-05-31 17:20:29.806 HD Request # 15 | Received 65178717 records from 2020-03-02 19:00:00.000 to 2020-05-29 16:59:59.005 (87.9 days) and wrote 65178717 records for ESM0-CME | 2020-05-31 17:20:29.807 HD Request # 15 | Completion time: 1m 7s | 2020-05-31 17:20:29.807 HD Request # 15 | Intraday data download complete for ESM0-CME. Unique request ID: 25 | 2020-05-31 17:20:29.807 Removing historical data download ID 25. | 2020-05-31 17:20:29.807 Real-time Intraday chart data file updates started for ESM0-CME | 2020-05-31 17:20:29.807 Intraday chart data file opened for ESM0-CME | 2020-05-31 17:20:29.807 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2020-05-31 17:20:29.807 Rithmic Trading | Using primary service for historical data for ESM0-CME | 2020-05-31 17:20:29.807 Added historical Intraday data request for ESM0-CME to the queue. | 2020-05-31 17:20:29.807 Intraday data recording state for symbol ESM0-CME is set to download 'Pending'. | 2020-05-31 17:20:29.807 Triggering next historical data download in queue. | 2020-05-31 17:20:29.807 Triggering next historical data download in queue. | 2020-05-31 17:20:29.807 HD Request # 16 | Downloading Intraday chart data for ESM0-CME to the file ESM0-CME.scid. Service: rithmic.trading | 2020-05-31 17:20:29.807 HD Request # 16 | Download start date-time: 2020-05-29 16:59:59.000 | 2020-05-31 17:20:29.807 HD Request # 16 | Sending historical data request. Start date-time: 2020-05-29 16:59:59. Record interval: 0. Symbol: ESM0-CME | 2020-05-31 17:20:29.807 Not downloading historical Intraday data for ESM0-CME because data is currently being downloaded for this symbol. | 2020-05-31 17:20:29.807 Removing historical data download ID 26. | 2020-05-31 17:20:29.807 Triggering next historical data download in queue. | 2020-05-31 17:20:29.808 Rithmic Trading | Message from server: Requesting historical Tick data. | 2020-05-31 17:20:29.810 Socket (2) | Socket gracefully closed by remote side. | 2020-05-31 17:20:29.831 Socket (2) | Closed. | 2020-05-31 17:20:29.831 HD Request # 16 | Error downloading historical Intraday data for ESM0-CME. Error downloading historical Tick data. Error: no data | 2020-05-31 17:20:29.831 HD Request # 16 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESM0-CME | 2020-05-31 17:20:29.831 HD Request # 16 | Completion time: 0s | 2020-05-31 17:20:29.831 HD Request # 16 | Intraday data download complete for ESM0-CME. Unique request ID: 27 | 2020-05-31 17:20:29.831 Removing historical data download ID 27. | 2020-05-31 17:20:29.831 Real-time Intraday chart data file updates started for ESM0-CME | 2020-05-31 17:20:29.831 Intraday chart data file opened for ESM0-CME | 2020-05-31 17:20:29.831 HD Request # 16 | Enabling Intraday chart updating for symbol. | 2020-05-31 17:20:29.831 Triggering next historical data download in queue. | 2020-05-31 17:20:29.831 ESM0-CME [CV] 240 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-31 17:20:29.855 ESM0-CME [CV] 240 Min #7 | Reloading chart. | 2020-05-31 17:20:29.856 Unable to determine transition date based on volume from files: ESH20.dly, ESM20.dly | 2020-05-31 17:20:29.856 The ESM20.dly symbol may not be the active contract month. | 2020-05-31 17:20:29.856 ESM0-CME [CV] 60 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-31 17:20:29.865 ESM0-CME [CV] 60 Min #6 | Reloading chart. | 2020-05-31 17:20:29.867 ESM0-CME [CV] 1 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-31 17:20:29.880 ESM0-CME [CV] 1 Min #5 | Reloading chart. | 2020-05-31 17:20:29.880 ESM0-CME [CBV] 5 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-31 17:20:29.891 ESM0-CME [CBV] 5 Min #3 | Reloading chart. | 2020-05-31 17:20:29.892 ESM0-CME [CV] 15 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-05-31 17:20:30.006 ESM0-CME [CV] 15 Min #4 | Reloading chart. | 2020-05-31 17:20:30.006 ESM0-CME [CV] 240 Min #7 | Reloading chart. | 2020-05-31 17:20:30.763 Unable to determine transition date based on volume from files: ESH20.dly, ESM20.dly | 2020-05-31 17:20:30.767 The ESM20.dly symbol may not be the active contract month. | 2020-05-31 17:20:30.767 ESM0-CME [CV] 60 Min #6 | Reloading chart. | 2020-05-31 17:20:30.785 ESM0-CME [CBV] 5 Min #3 | Reloading chart. | 2020-05-31 17:20:30.792 ESM0-CME [CV] 1 Min #5 | Reloading chart. | 2020-05-31 17:20:30.797 ESM0-CME [CV] 15 Min #4 | Reloading chart. | 2020-05-31 17:20:30.813 ESM0-CME [CV] 1 Min #5 | StartDateTimeForLoadingOrderFills: 2020-05-29 16:15:00 | 2020-05-31 17:20:34.078 Rithmic Trading | Using primary service for historical data for ESM0-CME | 2020-05-31 17:22:01.323 Added historical Daily data request for ESM0-CME to the queue. | 2020-05-31 17:22:01.323 Triggering next historical data download in queue. | 2020-05-31 17:22:01.323 HD Request # 17 | Downloading Historical Daily chart data for ESM0-CME. Starting date: 2020-03-02. Service: rithmic.trading | 2020-05-31 17:22:01.323 HD Request # 17 | Sending historical data request. Start date-time: 2020-03-01 19:00:00. Record interval: 86400. Symbol: ESM0-CME | 2020-05-31 17:22:01.323 Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2020-05-31 17:22:01.323 Rithmic Trading | Message from server: Requesting historical Tick data. | 2020-05-31 17:22:01.323 HD Request # 17 | Error downloading historical Daily data for ESM0-CME. Error downloading historical Tick data. Error: no data | 2020-05-31 17:22:01.339 HD Request # 17 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM0-CME | 2020-05-31 17:22:01.339 HD Request # 17 | Completion time: 0s | 2020-05-31 17:22:01.339 HD Request # 17 | Daily data download complete for ESM0-CME. Unique request ID: 28 | 2020-05-31 17:22:01.339 Removing historical data download ID 28. | 2020-05-31 17:22:01.339 Triggering next historical data download in queue. | 2020-05-31 17:22:01.339 ESM0-CME [CBV] 120 Day #9 | Reloading chart. | 2020-05-31 17:22:01.776 Unable to determine transition date based on volume from files: ESH20.dly, ESM0-CME.dly | 2020-05-31 17:22:01.785 The ESM0-CME.dly symbol may not be the active contract month. | 2020-05-31 17:22:01.785 ESM0-CME [CBV] 120 Day #9 | Error while getting daily open price with date 2020-03-15 from file. C:\Sierra\Data\ESH20.dly. Error: No Data for read. End of file. | 2020-05-31 17:22:01.786 ESM0-CME [CBV] 120 Day #9 | Error while getting daily open price with date 2020-03-15 from file. C:\Sierra\Data\ESM0-CME.dly. Error: No Data for read. End of file. | 2020-05-31 17:22:01.787 ESM0-CME [CBV] 120 Day #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Sierra\Data\ESM0-CME.dly | 2020-05-31 17:22:01.805 |
| [2020-06-01 03:04:38] |
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Ok now we recognize the problem. For proper historical data support when using Rithmic you need to be on the Advanced Sierra Chart service package 5: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. We do not recommend using the Standard package with Rithmic. Otherwise, you will have ongoing historical data issues. For now we have given you a trial of the Advanced package. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 03:05:42
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