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Date/Time: Fri, 07 Feb 2025 12:05:37 +0000



Post From: I have not been able to get sierra charts to work consistently for weeks now. help please

[2020-05-28 05:29:53]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay.

Now when I go to choose my data provider: rithmic I get a message saying (Not Enabled on Package)
Apparently you are logging in with the wrong Sierra Chart account. You need to login with the Sierra Chart account you have posted this message with:
Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name

Regarding the error with updating Sierra Chart, we would have to look at the installer log to see what the problem is but the easiest thing to do is just to use the zip installer:
Software Download: Sierra Chart Zip Installer
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-05-28 05:30:10