Support Board
Date/Time: Fri, 07 Feb 2025 12:21:05 +0000
Post From: I have not been able to get sierra charts to work consistently for weeks now. help please
| [2020-06-01 03:04:38] |
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Ok now we recognize the problem. For proper historical data support when using Rithmic you need to be on the Advanced Sierra Chart service package 5: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. We do not recommend using the Standard package with Rithmic. Otherwise, you will have ongoing historical data issues. For now we have given you a trial of the Advanced package. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 03:05:42
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