Support Board
Date/Time: Mon, 27 Jan 2025 16:49:10 +0000
All charts went missing
View Count: 1239
| [2019-02-26 19:02:20] |
| Vitwat - Posts: 19 |
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Last month, I loaded 1600 days with the option of 'Continuous Futures Contract - Volume Based Rollover, Back Adjusted' for ES 201903 contract but the data did not load way back to year 2015 when it is supposed to. So reading the 'Downloading/Viewing More Historical Intraday Data' guide, I follow the "Necessary Step" of Go to the chart. Select Edit >> Delete All Data And Download but it ends up not only did it not load ES data I wanted way back to 2015, my existing data from 29 November 2018 to data was also gone resulting in a blank chart in all my chartbook from my 1k trade volume to my TPO chart to my weekly chart. Now can I know how do I: 1) Load all my ES data all the way back from year January 2015 up to date Thank you very much. Below appended my message log:- Reading Internal Order ID file. | 2019-02-26 13:42:24
Reading Trade Orders file. | 2019-02-26 13:42:25 Reading Trade Positions file. | 2019-02-26 13:42:25 Account Balance file. | 2019-02-26 13:42:25 Listening on UDP port 22904. | 2019-02-26 13:42:25 Software version: 1863 32-bit | 2019-02-26 13:42:25 Usage end date: 2020-02-26 | 2019-02-26 13:42:25 Enabled for: Advanced Features. | 2019-02-26 13:42:25 Enabled for: Advanced Features 2. | 2019-02-26 13:42:25 Enabled for: Sierra Chart Historical Data Service. | 2019-02-26 13:42:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-26 13:42:25 Current selected Data/Trading service: SC Data - All Services | 2019-02-26 13:42:25 Chart Update Interval: 500 | 2019-02-26 13:42:25 Intraday Data Storage Time Unit: 0 | 2019-02-26 13:42:25 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-02-26 13:42:25 2019-02-26 13:42:24 Local computer time | 2019-02-26 13:42:25 2019-02-26 18:42:24 Local computer time in UTC | 2019-02-26 13:42:25 2019-02-26 13:42:24 Local computer time in SC Time Zone | 2019-02-26 13:42:25 2019-02-26 18:42:23 Server time in UTC | 2019-02-26 13:42:25 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-02-26 13:42:25 Program path: C:\SierraChart\ | 2019-02-26 13:42:25 Data Files path: C:\SierraChart\Data\ | 2019-02-26 13:42:25 OS Version Number: 10.0 | 2019-02-26 13:42:25 Locale Setting: C | 2019-02-26 13:42:25 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-26 13:42:25 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-02-26 13:42:25 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-02-26 13:42:25 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-02-26 13:42:25 HTTPS login.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-02-26 13:42:25 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-02-26 13:42:25 HTTPS login.sierrachart.com:443 (1) | Closed. | 2019-02-26 13:42:25 Received 5 login tokens. | 2019-02-26 13:42:26 HTTPS www.sierrachart.com:443 (2) | Shutdown started. Waiting for graceful close. | 2019-02-26 13:42:26 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-02-26 13:42:26 HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-02-26 13:42:26 HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2019-02-26 13:42:27 HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 46.4.97.203. | 2019-02-26 13:42:27 HTTPS www.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-02-26 13:42:28 HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-02-26 13:42:28 HTTPS www.sierrachart.com:443 (1) | Closed. | 2019-02-26 13:42:28 Symbol settings MD5 received. Request ID: 1. | 2019-02-26 13:42:29 Symbol settings are up-to-date for scdataallservices. | 2019-02-26 13:42:29 HTTPS www.sierrachart.com:443 (4) | Shutdown started. Waiting for graceful close. | 2019-02-26 13:42:29 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-02-26 13:42:29 HTTPS www.sierrachart.com:443 (4) | Closed. | 2019-02-26 13:42:29 SC Data - All Services | Connected to data server. | 2019-02-26 13:42:31 ES.20190300.CME_Eq [CBV] 1000 Volume #1 | Reloading chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 1000 Volume #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 1000 Volume #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 60 Min #3 | Reloading chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 60 Min #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 60 Min #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 60 Min #4 | Reloading chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 60 Min #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 60 Min #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] #5 | Reloading chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] #5 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 100000 Volume #6 | Reloading chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 100000 Volume #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV] 100000 Volume #6 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV-D] 1000 Volume #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES.20190300.CME_Eq.scid | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV-D] 60 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES.20190300.CME_Eq.scid | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV-D] 60 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES.20190300.CME_Eq.scid | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV-D] #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES.20190300.CME_Eq.scid | 2019-02-26 13:43:24 ES.20190300.CME_Eq [CBV-D] 100000 Volume #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES.20190300.CME_Eq.scid | 2019-02-26 13:43:24 SC Data - All Services | Starting real-time market data updates for: ES.20190300.CME_Eq. ID: 1 | 2019-02-26 13:43:25 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ES.20190300.CME_Eq | 2019-02-26 13:43:25 SC Data - All Services | Requesting security definition data for: ES.20190300.CME_Eq. ID: 1 | 2019-02-26 13:43:25 No historical data client is currently set to download historical Intraday data for ES.20190300.CME_Eq. | 2019-02-26 13:43:25 Real-time Intraday chart data file updates started for ES.20190300.CME_Eq | 2019-02-26 13:43:25 Intraday chart data file opened for ES.20190300.CME_Eq | 2019-02-26 13:43:25 |
 sierra_2019-02-26_1357.png / V - Attached On 2019-02-26 18:58:43 UTC - Size: 27.41 KB - 246 views Attachment Deleted. |
| [2019-02-26 19:16:57] |
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The symbols you are using are CTS symbols. So you need to set Global Settings >> Data/Trade Service Settings >> Service to CTS T4 FIX and connect to the data feed with File >> Connect to Data Feed. After that is done if there is any missing data in the charts after the data downloading is complete, then re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-26 19:17:55
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| [2019-02-27 02:51:05] |
| Vitwat - Posts: 19 |
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Thank you for your prompt reply. I have set the settings to Global Settings >> Data/Trade Service Settings >> Service to CTS T4 FIX and attempt to connect to the data feed with File >> Connect to Data Feed. But it does not connect. It shows a 'waiting to reconnect' sign on the connection status box. I earlier used Global Settings >> Data/Trade Service Settings >> Service to SC Data- All Services and the chart could be connected and show a green box on the connection status box. But now after switching it and waited over a night, it is still waiting to reconnect. How can I connect it after switching to CTS T4 FIX please? Thank you. |
| sierra_2.png / V - Attached On 2019-02-27 02:50:51 UTC - Size: 27.8 KB - 273 views |
| [2019-02-27 04:59:46] |
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Through your broker do you have a CTS account set up? We just want to be sure.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-27 05:28:11] |
| Vitwat - Posts: 19 |
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At the present I don't have a broker as I have only started to learn trading and am currently using the platform for back testing. For now I can only rely on the Service to SC Data- All Services for connection. Thank you.
Date Time Of Last Edit: 2019-02-27 05:28:31
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| [2019-02-27 06:05:17] |
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Ok we got it. So just keep the Service set to SC Data- All Services and update the symbol of the charts to match what that service uses. Refer to the instructions here: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols The symbol can be changed through Chart >> Chart Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-27 06:05:34
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| [2019-03-01 09:21:32] |
| Vitwat - Posts: 19 |
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Greetings, the matter had been resolved and all my charts are back. Thank you so much and hope you have a great weekend ahead. Thank you. |
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