Support Board
Date/Time: Fri, 27 Dec 2024 08:24:47 +0000
unable to log into IB
View Count: 1158
| [2015-12-27 14:08:25] |
| freestyler - Posts: 35 |
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Hi: Took a couple of days off for xmas, and tried to log in for the first time this morning. Couldn't connect with IB data feed at all. The message log showed that SC bumped me down to free mode (it says IB is not enabled on package). Even though I've paid for tier 3 for another 6 months. What's going on? Also, it apparently downloaded the newest version of SC in the background, but when I clicked OK to install it, it never did anything. I'm currently on version 1329. Does this have anything to do with the glitch? Let me know if you would like to see the logs. Mark |
| [2015-12-27 14:46:50] |
| freestyler - Posts: 35 |
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Update: After the last post I saw the sticky on IB volume data. Okay now I understand more of what's going on. Tried to download manually the latest build (1344), however the file isn't there, neither is the prerelease version. The latest version that is downloadable is 1336. At least that fixed the problem with no able to connect with IB feed. With regards to the whole IB feed contract info debate. Here's my take on it: I would love to simply pay for SC market data feed and not have to worry about these feed issue again. As a matter of fact, this is exactly what I did for quite a few months earlier this year. I can confirm that the SC feed is rock solid and presumably more accurate than IB with regards to tick & volume info. The only problem I had is that on occasion, the market price in SC differed slightly from that of IB, which caused some issues in trade entry/exit. For example, let's say the current candle closed on its high at 100 in SC, I put on a buy stop order at 101, the rational being that I don't want to enter a trade unless/until price goes up another tick (ie. when 101 is reached). However, in IB, the same candle actually closed at 101, and when I put on that buy stop order at 101, I'm therefore entered immediately into a trade (which as you can imagine, ended up being the top tick of the day b4 dropping immediately). Had I been using IB data feed, I would have put the buy stop order at 102, which would not have been hit and avoided the potential loss. Thankfully, this type of situation doesn't happen very often, only on occasion (usually when price is moving quickly). But it does happen and did happen. And it hurts the bottom line when it does. From my perspective, it matters less which data feed is more accurate, the most important thing is that the two feeds must match 100% of the time, not 99.9%. This is why I switched back to IB feed, because as long as I'm using them as my broker and my orders are routed thru them, at least I know with regards with their market price, what I see is what I get, 100% of the time, even if it's not the most accurate data feed as far as what everyone else is seeing. It's all about execution. Hope this helps. Mark |
| [2015-12-27 19:04:02] |
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We see you are running version 1336 now and you will be able to connect Interactive Brokers. Here is a link to version 1344 which is the current version: https://www.sierrachart.com/downloads/SierraChartSetupNoCLR.exe We have verified it is 1344. We see no reason why you would of had any trouble with this. Nothing has changed with this in the last couple of days The reason you need to update when using Interactive Brokers has to do with a 2016 futures contracts symbol problem which is described in the first post here: Notice: Important Update for Interactive Brokers Users It is not about market data Volume. That is unrelated. For example, let's say the current candle closed on its high at 100 in SC, I put on a buy stop order at 101, the rational being that I don't want to enter a trade unless/until price goes up another tick (ie. when 101 is reached). However, in IB, the same candle actually closed at 101
Regarding this, was this with futures or stocks? It could not be an issue with futures. Also we do acknowledge about 6 months ago some problems had developed with the stock data with the SC Exchange Data Feed which was causing a lag and lost data around the open. This was solved. Also there was too aggressive filtering of "out of range ticks" with the US stock data which probably was the cause of what you are describing. That filtering has been removed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-28 17:07:56
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| [2015-12-28 13:43:43] |
| freestyler - Posts: 35 |
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The link you provided for downloading version 1344 is still not working. I get an error saying "this webpage is not available" every time. Mark |
| [2015-12-28 15:50:28] |
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Just tested the link again and it is working: https://www.sierrachart.com/downloads/SierraChartSetupNoCLR.exe It should automatically start a download. Sierra Chart Support |
| [2015-12-28 16:21:29] |
| Demi1201 - Posts: 68 |
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Greetings, I have a similar problem. I just downloaded version 1344 but I'm unable to log in to IB and connect to trading service. I'm including the log for your use. Dem Software version: 1344 | 2015-12-28 17:01:44 Uses New Spreadsheets | 2015-12-28 17:01:44 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2015-12-28 17:01:44 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2015-12-28 17:01:44 * Received 1 data feed usernames. | 2015-12-28 17:01:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-28 17:01:44 Current selected Data/Trading service: Interactive Brokers | 2015-12-28 17:01:44 Chart Update Interval: 40 | 2015-12-28 17:01:44 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-12-28 17:01:44 2015-12-28 17:01:44 Local computer time | 2015-12-28 17:01:44 2015-12-28 16:01:44 Local computer time in UTC | 2015-12-28 17:01:44 2015-12-28 17:01:44 Local computer time in SC Time Zone | 2015-12-28 17:01:44 Program path: C:\SierraChart\ | 2015-12-28 17:01:44 Data Files path: C:\SierraChart\Data\ | 2015-12-28 17:01:44 OS Version Number: 6.2 | 2015-12-28 17:01:44 Locale Information: C | 2015-12-28 17:01:44 Checking for new symbol settings for ib | 2015-12-28 17:01:44 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-28 17:01:44 Files to Open on Start up | Opening file: 15 mn.cht | 2015-12-28 17:01:47 Files to Open on Start up | Opening file: Daily.cht | 2015-12-28 17:01:52 ES-201603-GLOBEX [CV] Daily #4 | Performing historical Daily data download for symbol ES-201603-GLOBEX starting at last date in file. | 2015-12-28 17:01:54 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:54 * ES-201603-GLOBEX [CV] Daily #4 | Waiting for historical downloads to complete with the IDs: 1, | 2015-12-28 17:01:54 QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201501-NYMEX starting at last date in file. | 2015-12-28 17:01:54 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201502-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201503-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201504-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201505-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201506-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201507-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201508-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201509-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201510-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201511-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201512-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201601-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201602-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Waiting for historical downloads to complete with the IDs: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, | 2015-12-28 17:01:57 ZB-201603-ECBOT [CB] Daily #7 | Performing historical Daily data download for symbol ZB-201512-ECBOT starting at last date in file. | 2015-12-28 17:01:58 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:58 * ZB-201603-ECBOT [CB] Daily #7 | Performing historical Daily data download for symbol ZB-201603-ECBOT starting at last date in file. | 2015-12-28 17:01:58 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:58 * ZB-201603-ECBOT [CB] Daily #7 | Waiting for historical downloads to complete with the IDs: 16, 17, | 2015-12-28 17:01:58 YM-201509-ECBOT [C] Daily #3 | Performing historical Daily data download for symbol YM-201509-ECBOT starting at last date in file. | 2015-12-28 17:01:58 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:58 * YM-201509-ECBOT [C] Daily #3 | Waiting for historical downloads to complete with the IDs: 18, | 2015-12-28 17:01:58 DAX-201509-DTB [C] Daily #19 | Performing historical Daily data download for symbol DAX-201509-DTB starting at last date in file. | 2015-12-28 17:01:59 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:59 * DAX-201509-DTB [C] Daily #19 | Waiting for historical downloads to complete with the IDs: 19, | 2015-12-28 17:01:59 Files to Open on Start up | Opening file: Hourly.cht | 2015-12-28 17:02:02 ES-201603-GLOBEX [CV] 60 Min #3 | Waiting for historical downloads to complete with the IDs: 1, | 2015-12-28 17:02:03 Chart: ZB-201603-ECBOT Renko 5t #2 | Study: Renko Chart Enhanced | You need to be on a software service package that includes Additional Features to use this study. | 2015-12-28 17:02:05 * Chart: ZB-201603-ECBOT Renko 5t #2 | Study: Renko Chart Enhanced | Renko Chart study: To restore the chart, remove the Renko chart study. | 2015-12-28 17:02:05 * Chart: $INX Renko 125t #5 | Study: Automatic Trendlines | You need to be on a software service package that includes Additional Features to use this study. | 2015-12-28 17:02:05 * Historical data service client indicated that downloads are not enabled. Symbol: EUR.USD-CASH-IDEALPRO. Data Type: Intraday data | 2015-12-28 17:02:05 Historical data service client indicated that downloads are not enabled. Symbol: USD.JPY-CASH-IDEALPRO. Data Type: Intraday data | 2015-12-28 17:02:05 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:02:06 * HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-12-28 17:04:44 HTTP request 1 for symbol settings MD5 for Interactive Brokers failed. | 2015-12-28 17:04:44 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:12:55 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:18:15 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:20:42 * |
| [2015-12-28 16:22:18] |
| Demi1201 - Posts: 68 |
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PS: That's after I've updated my usage time etc. All should be operational. |
| [2015-12-28 16:35:02] |
| freestyler - Posts: 35 |
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The download link is still not working for me.
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| [2015-12-28 16:49:11] |
| freestyler - Posts: 35 |
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Update: figured out that my antivirus was blocking the download for some reason. Turned it off and it finally worked.
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| [2015-12-28 17:17:50] |
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Regarding post #6 and #7, to solve these messages: Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2015-12-28 17:01:44 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:12:55 * Restart Sierra Chart using Forced Login. Follow the instructions here: Sierra Chart - Software Login Instructions: Forced Login Also make sure you are using the same Account Name when logging into Sierra Chart that you have used on this Support Board. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-28 17:18:17
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| [2015-12-28 18:27:16] |
| Demi1201 - Posts: 68 |
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Now I'm getting a timeout error on login. Force login resulted in this timeout error and now regular login also does.
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| [2015-12-28 18:34:40] |
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This is caused by a firewall on your system blocking the connection. Refer to the documentation here: https://www.sierrachart.com/index.php?page=doc/doc_HTTPCommunicationErrors.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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