Support Board
Date/Time: Sat, 28 Dec 2024 00:41:09 +0000
Post From: unable to log into IB
| [2015-12-28 16:21:29] |
| Demi1201 - Posts: 68 |
|
Greetings, I have a similar problem. I just downloaded version 1344 but I'm unable to log in to IB and connect to trading service. I'm including the log for your use. Dem Software version: 1344 | 2015-12-28 17:01:44 Uses New Spreadsheets | 2015-12-28 17:01:44 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2015-12-28 17:01:44 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2015-12-28 17:01:44 * Received 1 data feed usernames. | 2015-12-28 17:01:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-28 17:01:44 Current selected Data/Trading service: Interactive Brokers | 2015-12-28 17:01:44 Chart Update Interval: 40 | 2015-12-28 17:01:44 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-12-28 17:01:44 2015-12-28 17:01:44 Local computer time | 2015-12-28 17:01:44 2015-12-28 16:01:44 Local computer time in UTC | 2015-12-28 17:01:44 2015-12-28 17:01:44 Local computer time in SC Time Zone | 2015-12-28 17:01:44 Program path: C:\SierraChart\ | 2015-12-28 17:01:44 Data Files path: C:\SierraChart\Data\ | 2015-12-28 17:01:44 OS Version Number: 6.2 | 2015-12-28 17:01:44 Locale Information: C | 2015-12-28 17:01:44 Checking for new symbol settings for ib | 2015-12-28 17:01:44 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-28 17:01:44 Files to Open on Start up | Opening file: 15 mn.cht | 2015-12-28 17:01:47 Files to Open on Start up | Opening file: Daily.cht | 2015-12-28 17:01:52 ES-201603-GLOBEX [CV] Daily #4 | Performing historical Daily data download for symbol ES-201603-GLOBEX starting at last date in file. | 2015-12-28 17:01:54 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:54 * ES-201603-GLOBEX [CV] Daily #4 | Waiting for historical downloads to complete with the IDs: 1, | 2015-12-28 17:01:54 QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201501-NYMEX starting at last date in file. | 2015-12-28 17:01:54 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201502-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201503-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201504-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201505-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201506-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201507-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201508-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201509-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201510-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201511-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201512-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201601-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Performing historical Daily data download for symbol QM-201602-NYMEX starting at last date in file. | 2015-12-28 17:01:55 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:55 * QM-201602-NYMEX [CBV] Daily #8 | Waiting for historical downloads to complete with the IDs: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, | 2015-12-28 17:01:57 ZB-201603-ECBOT [CB] Daily #7 | Performing historical Daily data download for symbol ZB-201512-ECBOT starting at last date in file. | 2015-12-28 17:01:58 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:58 * ZB-201603-ECBOT [CB] Daily #7 | Performing historical Daily data download for symbol ZB-201603-ECBOT starting at last date in file. | 2015-12-28 17:01:58 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:58 * ZB-201603-ECBOT [CB] Daily #7 | Waiting for historical downloads to complete with the IDs: 16, 17, | 2015-12-28 17:01:58 YM-201509-ECBOT [C] Daily #3 | Performing historical Daily data download for symbol YM-201509-ECBOT starting at last date in file. | 2015-12-28 17:01:58 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:58 * YM-201509-ECBOT [C] Daily #3 | Waiting for historical downloads to complete with the IDs: 18, | 2015-12-28 17:01:58 DAX-201509-DTB [C] Daily #19 | Performing historical Daily data download for symbol DAX-201509-DTB starting at last date in file. | 2015-12-28 17:01:59 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:01:59 * DAX-201509-DTB [C] Daily #19 | Waiting for historical downloads to complete with the IDs: 19, | 2015-12-28 17:01:59 Files to Open on Start up | Opening file: Hourly.cht | 2015-12-28 17:02:02 ES-201603-GLOBEX [CV] 60 Min #3 | Waiting for historical downloads to complete with the IDs: 1, | 2015-12-28 17:02:03 Chart: ZB-201603-ECBOT Renko 5t #2 | Study: Renko Chart Enhanced | You need to be on a software service package that includes Additional Features to use this study. | 2015-12-28 17:02:05 * Chart: ZB-201603-ECBOT Renko 5t #2 | Study: Renko Chart Enhanced | Renko Chart study: To restore the chart, remove the Renko chart study. | 2015-12-28 17:02:05 * Chart: $INX Renko 125t #5 | Study: Automatic Trendlines | You need to be on a software service package that includes Additional Features to use this study. | 2015-12-28 17:02:05 * Historical data service client indicated that downloads are not enabled. Symbol: EUR.USD-CASH-IDEALPRO. Data Type: Intraday data | 2015-12-28 17:02:05 Historical data service client indicated that downloads are not enabled. Symbol: USD.JPY-CASH-IDEALPRO. Data Type: Intraday data | 2015-12-28 17:02:05 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:02:06 * HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-12-28 17:04:44 HTTP request 1 for symbol settings MD5 for Interactive Brokers failed. | 2015-12-28 17:04:44 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:12:55 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:18:15 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-12-28 17:20:42 * |