Support Board
Date/Time: Sat, 23 Nov 2024 23:37:33 +0000
No connection to data - Reconnect Wait
View Count: 2102
| [2024-07-17 05:08:59] |
| raheemrazzak - Posts: 41 |
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I'm able to connect from Vegas without DS13, with the json file. Thanks |
| [2024-07-17 12:11:37] |
| User301641 - Posts: 14 |
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I am still not able to connect to Rithmic even after replacing json file from Houston. I am using two installations of Sierra - with AMP and Rithmic for trading, both with denali data. The one with AMP never had any issue. But not been able to connect to Rithmic for 2 days now. |
| [2024-07-17 12:32:30] |
| ClassicLT - Posts: 5 |
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I am in the same situation with Rithmic; no connection. I even tried SC's suggested fix(es) from their support yesterday. Meanwhile, I'm still dead in the water.
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| [2024-07-17 12:38:04] |
| User856350 - Posts: 31 |
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yesturday after a while i was able to connect so it fixed it self however this morning back to the same connectivity issues and im not able to connect again i also tried the fixes and nothing
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| [2024-07-17 12:40:48] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding post #74 we are able to connect: 2024-07-17 08:24:35.647 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated
2024-07-17 08:24:35.647 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-17 08:24:35.657 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-17 08:24:35.700 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-17 08:24:35.700 | DTC Client socket (1) | Send buffer size: 0 2024-07-17 08:24:35.700 | DTC Client socket (1) | New receive buffer size: 0 2024-07-17 08:24:35.700 | DTC Client socket (1) | Receive buffer size: 0 2024-07-17 08:24:35.701 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-07-17 08:24:35.712 | Rithmic Direct - DTC | Network connection to server complete. 2024-07-17 08:24:35.712 | Rithmic Direct - DTC | Starting socket receive thread. 2024-07-17 08:24:35.714 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-07-17 08:24:35.714 | Rithmic Direct - DTC | Sending logon request message. 2024-07-17 08:24:35.758 | Rithmic Direct - DTC | Received logon response. 2024-07-17 08:24:35.758 | Rithmic Direct - DTC | Server Name: . 2024-07-17 08:24:35.759 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-07-17 08:24:35.759 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-07-17 08:24:35.759 | Rithmic Direct - DTC | Failed connections: 1 Based everything we know, and the fact that Sierra Chart was also affected by this. It looks as though the ports are actively getting blocked by some ISPs. This is the relevant error: 2024-07-16 20:24:05.948 | DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. *
And you are also getting blocked on port 443. What do you see when you go to this address: https://downloads.rithmic.com/Sierra.json It would be best to contact your ISP and give them this URL and tell them you cannot even access this. This makes the problem very easy for them to understand. This is accessible anywhere else in the world. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 12:42:32
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| [2024-07-17 12:42:09] |
| User707785 - Posts: 3 |
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I am in Germany. Apex Chicago and Frankfurt and some other locations don't work, but I was able to connect with Hongkong.
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| [2024-07-17 12:45:13] |
| ClassicLT - Posts: 5 |
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2024-07-17 07:41:42.024 | 2024-07-17 07:41:42.024 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2024-07-17 07:41:42.024 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 07:41:42.024 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 07:41:42.024 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 07:41:42.024 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 07:41:42.042 | DTC Client socket (0) | CloseSocket call. 2024-07-17 07:41:42.042 | Rithmic Direct - DTC | Disconnected. 2024-07-17 07:41:42.042 | Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 07:42:02.040 | HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) | Creating socket. Using TLS 1.2. 2024-07-17 07:42:02.041 | HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) | New receive buffer size: 0 2024-07-17 07:42:02.041 | HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) | Connecting to IP: 208.91.197.27. 2024-07-17 07:42:16.195 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 2622 2024-07-17 07:42:16.195 | Rithmic Direct - DTC | JSON connection points parse error: Invalid value. * 2024-07-17 07:42:16.437 | HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) | CloseSocket call. 2024-07-17 07:42:16.437 | HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) | Shutdown started. Waiting for graceful close. 2024-07-17 07:42:16.512 | HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) | Socket gracefully closed by remote side. 2024-07-17 07:42:16.512 | HTTPS connection ID:47 to downloads.rithmic.com:443 for request ID:47 (1) | Closed. 2024-07-17 07:42:22.054 | HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (1) | Creating socket. Using TLS 1.2. 2024-07-17 07:42:22.054 | HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (1) | New receive buffer size: 0 2024-07-17 07:42:22.054 | HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (1) | Connecting to IP: 208.91.197.27. 2024-07-17 07:42:36.638 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 2622 2024-07-17 07:42:36.638 | Rithmic Direct - DTC | JSON connection points parse error: Invalid value. * 2024-07-17 07:42:36.873 | HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (1) | CloseSocket call. 2024-07-17 07:42:36.873 | HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (1) | Shutdown started. Waiting for graceful close. 2024-07-17 07:42:36.964 | HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (1) | Socket gracefully closed by remote side. 2024-07-17 07:42:36.964 | HTTPS connection ID:48 to downloads.rithmic.com:443 for request ID:48 (1) | Closed. 2024-07-17 07:42:42.069 | HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) | Creating socket. Using TLS 1.2. 2024-07-17 07:42:42.069 | HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) | New receive buffer size: 0 2024-07-17 07:42:42.069 | HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) | Connecting to IP: 208.91.197.27. 2024-07-17 07:43:02.083 | HTTPS connection ID:50 to downloads.rithmic.com:443 for request ID:50 (2) | Creating socket. Using TLS 1.2. 2024-07-17 07:43:02.084 | HTTPS connection ID:50 to downloads.rithmic.com:443 for request ID:50 (2) | New receive buffer size: 0 2024-07-17 07:43:02.084 | HTTPS connection ID:50 to downloads.rithmic.com:443 for request ID:50 (2) | Connecting to IP: 208.91.197.27. 2024-07-17 07:43:03.076 | HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-07-17 07:43:03.076 | HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) | CloseSocket call. 2024-07-17 07:43:03.077 | HTTPS connection ID:49 to downloads.rithmic.com:443 for request ID:49 (1) | Closed. 2024-07-17 07:43:22.100 | HTTPS connection ID:51 to downloads.rithmic.com:443 for request ID:51 (1) | Creating socket. Using TLS 1.2. 2024-07-17 07:43:22.100 | HTTPS connection ID:51 to downloads.rithmic.com:443 for request ID:51 (1) | New receive buffer size: 0 2024-07-17 07:43:22.100 | HTTPS connection ID:51 to downloads.rithmic.com:443 for request ID:51 (1) | Connecting to IP: 208.91.197.27. |
| [2024-07-17 13:05:53] |
| Sierra_Chart Engineering - Posts: 17154 |
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This is beyond belief. What in hell are these damn ISPs doing. They are totally messing up the connectivity. Contact your ISP tell them that you cannot access this page: https://downloads.rithmic.com/Sierra.json It currently has 277 JSON array elements. That page should fully display, without any error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 13:13:59
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| [2024-07-17 13:20:49] |
| User869453 - Posts: 13 |
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Why I can access through my phone to this address https://downloads.rithmic.com/Sierra.json and not in my PC? firewalls cache and cookies have been checked
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| [2024-07-17 13:27:07] |
| User936941 - Posts: 23 |
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I am able to access the JSON file from post 82 without issue, however, rithmic still will not connect in SC. I tried different servers in the server list, they all come back with the windows error code 10061. Houston, Tx area. |
| [2024-07-17 13:29:54] |
| Sierra_Chart Engineering - Posts: 17154 |
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We can implement a solution to this by putting this file on the Sierra Chart Web server and updating Sierra Chart to use that new file. However, it would seem as though you would still have trouble connecting to the Rithmic servers. Looks as though the problem is associated with Hurricane Electric. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-17 13:29:58] |
| User856350 - Posts: 31 |
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im in Ontario Canada and i cant connect either
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| [2024-07-17 13:33:37] |
| Sierra_Chart Engineering - Posts: 17154 |
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We have contacted Rithmic about this. They need to reroute from hurricane electric.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-17 13:33:38] |
| User869453 - Posts: 13 |
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Im in Buenos Aires, Argentina and cannot connect
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| [2024-07-17 13:34:54] |
| Sierra_Chart Engineering - Posts: 17154 |
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Thank you. We have told Rithmic.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-17 13:43:05] |
| ClassicLT - Posts: 5 |
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Spoke with the ISP, they supposedly opened port 443. They will continue to look into this when the smart dude comes in today. The "target machine" I assume is Rithmic? 2024-07-17 08:30:54.576 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2024-07-17 08:30:54.576 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 08:30:54.576 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 08:30:54.576 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 08:30:54.576 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 08:30:54.594 | DTC Client socket (0) | CloseSocket call. 2024-07-17 08:30:54.594 | Rithmic Direct - DTC | Disconnected. 2024-07-17 08:30:54.594 | Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 08:31:14.594 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. 2024-07-17 08:31:14.594 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 0 2024-07-17 08:31:14.594 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 208.91.197.27. 2024-07-17 08:31:15.622 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2024-07-17 08:31:15.622 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | CloseSocket call. 2024-07-17 08:31:15.622 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2024-07-17 08:31:15.622 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Closed. 2024-07-17 08:31:34.682 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. 2024-07-17 08:31:34.682 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | New receive buffer size: 0 2024-07-17 08:31:34.682 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Connecting to IP: 208.91.197.27. 2024-07-17 08:31:53.631 | NQU4.CME/MNQU4.CME [CB][M] 15 Min #9 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 08:31:55.772 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-07-17 08:31:56.003 | NQU4.CME/MNQU4.CME [CB][M] 15 Min #9 | Chart data loading complete. 2024-07-17 08:31:58.063 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | CloseSocket call. 2024-07-17 08:31:58.063 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Closed. 2024-07-17 08:31:58.064 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2024-07-17 08:31:58.065 | ESU4.CME/MESU4.CME [CBV][M] 15 Min #7 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 08:31:58.286 | ESU4.CME/MESU4.CME [CBV][M] 15 Min #7 | Chart data loading complete. 2024-07-17 08:32:00.250 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Creating socket. Using TLS 1.2. 2024-07-17 08:32:00.250 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | New receive buffer size: 0 2024-07-17 08:32:00.250 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Connecting to IP: 208.91.197.27. 2024-07-17 08:32:02.164 | NQU4.CME/MNQU4.CME [CBV][M] 240 Min #20 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 08:32:02.279 | NQU4.CME/MNQU4.CME [CBV][M] 240 Min #20 | Chart data loading complete. 2024-07-17 08:32:14.636 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. 2024-07-17 08:32:14.636 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | New receive buffer size: 0 2024-07-17 08:32:14.636 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Connecting to IP: 208.91.197.27. 2024-07-17 08:32:21.250 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-07-17 08:32:21.252 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | CloseSocket call. 2024-07-17 08:32:21.253 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Closed. 2024-07-17 08:32:29.870 | ESU4.CME/MESU4.CME [CBV][M] 60 Min #5 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 08:32:29.887 | Chart #5 has tagged chart #11 for full recalculation. Chartbook: MES Chartbook.Cht 2024-07-17 08:32:29.887 | ESU4.CME/MESU4.CME [CBV][M] 60 Min #5 | Chart data loading complete. 2024-07-17 08:32:34.651 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (1) | Creating socket. Using TLS 1.2. 2024-07-17 08:32:34.651 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (1) | New receive buffer size: 0 2024-07-17 08:32:34.651 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (1) | Connecting to IP: 208.91.197.27. 2024-07-17 08:32:35.636 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-07-17 08:32:35.636 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | CloseSocket call. 2024-07-17 08:32:35.636 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Closed. 2024-07-17 08:32:35.883 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2024-07-17 08:32:35.883 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (1) | CloseSocket call. 2024-07-17 08:32:35.883 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2024-07-17 08:32:35.884 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (1) | Closed. |
| [2024-07-17 13:47:53] |
| Sierra_Chart Engineering - Posts: 17154 |
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They would already have port 443 open. Apparently the issue is with hurricane electric. Provide us a trace route to: downloads.rithmic.com Instructions: https://support.microsoft.com/en-us/topic/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows-e643d72b-2f4f-cdd6-09a0-fd2989c7ca8e We will see if hurricane electric (he) shows up. If so, then we know that is most likely where the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 13:48:43
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| [2024-07-17 13:58:27] |
| ClassicLT - Posts: 5 |
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Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\admin>tracert downloads.rithmic.com Tracing route to downloads.rithmic.com [208.91.197.27] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms router.home [192.168.1.1] 2 3 ms 2 ms 2 ms 173.0.24.1 3 8 ms 7 ms 7 ms 10.1.44.37 4 7 ms 7 ms 7 ms 10.1.44.17 5 8 ms 8 ms 8 ms 10.1.44.33 6 7 ms 8 ms 7 ms 10.1.44.13 7 8 ms 8 ms 7 ms 10.1.42.197 8 8 ms 8 ms 7 ms 10.1.42.222 9 7 ms 7 ms 7 ms 10.1.42.149 10 8 ms 8 ms 7 ms 10.1.42.174 11 7 ms 8 ms 7 ms 216.221.97.70 12 8 ms 8 ms 8 ms 216.221.97.69 13 36 ms 37 ms 36 ms et-0-3-0.mcs2.den5.us.zip.zayo.com [64.125.46.10 5] 14 77 ms * 76 ms ae25.cs1.den5.us.eth.zayo.com [64.125.23.142] 15 * * * Request timed out. 16 * * * Request timed out. 17 76 ms 76 ms 76 ms ae35.mpr1.ewr2.us.zip.zayo.com [64.125.20.51] 18 76 ms 77 ms 87 ms 128.177.27.247.available.zip.zayo.com [128.177.2 7.247] 19 72 ms 73 ms 73 ms 208.91.197.27 |
| [2024-07-17 14:04:04] |
| Sierra_Chart Engineering - Posts: 17154 |
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Ok this is helpful to understand more clearly what is happening. Since the final IP on the side of Rithmic is owned by hurricane electric, it is clear they are using hurricane electric. At least for some of their connectivity. So at this point it is up to Rithmic and/or hurricane electric to solve this issue. For any user having trouble connecting to the Denali Data Feed, refer to this solution here if you are still having an issue: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data | Post: 388738 ---- And for Rithmic users unable to connect, in the meantime: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 14:05:11
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| [2024-07-17 14:07:31] |
| User869453 - Posts: 13 |
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tracert downloads.rithmic.com Traza a la dirección downloads.rithmic.com [208.91.197.27] sobre un máximo de 30 saltos: 1 1 ms 1 ms 1 ms 192.168.0.1 2 11 ms 11 ms 11 ms 10.40.208.1 3 13 ms 13 ms 11 ms 100.72.5.101 4 * * * Tiempo de espera agotado para esta solicitud. 5 10 ms 11 ms 11 ms 100.72.3.185 6 * * * Tiempo de espera agotado para esta solicitud. 7 * * * Tiempo de espera agotado para esta solicitud. 8 14 ms 12 ms 14 ms 200-32-127-97.static.impsat.net.ar [200.32.127.97] 9 * * * Tiempo de espera agotado para esta solicitud. 10 157 ms 157 ms 161 ms 4.68.75.210 11 157 ms 155 ms 157 ms ae0.mpr2.mia1.us.zip.zayo.com [64.125.30.193] 12 * * * Tiempo de espera agotado para esta solicitud. 13 * * * Tiempo de espera agotado para esta solicitud. 14 * * * Tiempo de espera agotado para esta solicitud. 15 163 ms 163 ms 162 ms ae32.mpr1.ewr2.us.zip.zayo.com [64.125.28.111] 16 163 ms 163 ms 161 ms 128.177.27.247.available.zip.zayo.com [128.177.27.247] 17 175 ms 162 ms 163 ms 208.91.197.27 Traza completa. |
| [2024-07-17 15:56:11] |
| DLee - Posts: 6 |
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I am able to connect to Rithmic (apex) now. Thank you SC
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| [2024-07-17 16:04:05] |
| User214239 - Posts: 27 |
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The issue has been fixed for me as of this morning (San Diego). Nothing I tried worked so I guess the ISP company fixed it on their own behind the scenes. Thank you SC support for going above and beyond on this issue that clearly wasn't your fault. I really appreciate all the help, quick responses, and effort. Thank you very much.
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| [2024-07-17 16:14:25] |
| User869453 - Posts: 13 |
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Issue has been fixed. Thank you Sierra team for all your help
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| [2024-07-17 16:14:26] |
| User869453 - Posts: 13 |
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Issue has been fixed. Thank you Sierra team for all your help
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| [2024-07-17 16:16:28] |
| User936941 - Posts: 23 |
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2024-07-17 11:12:00.822 | Software version: 2657 64-bit 2024-07-17 11:12:00.822 | Primary Thread ID: 22564 2024-07-17 11:12:00.822 | Usage end date: 2024-07-28 2024-07-17 11:12:00.822 | Enabled for: Advanced Features 2. 2024-07-17 11:12:00.822 | Enabled for: Sierra Chart Historical Data Service. 2024-07-17 11:12:00.822 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-17 11:12:00.822 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-17 11:12:00.822 | Enabled for exchange2: CME 2024-07-17 11:12:00.822 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-17 11:12:00.822 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-17 11:12:00.822 | Custom symbol settings values: enabled 2024-07-17 11:12:00.822 | Chart Update Interval: 150 2024-07-17 11:12:00.822 | Intraday Data Storage Time Unit: 0 2024-07-17 11:12:00.822 | Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-07-17 11:12:00.822 | 2024-07-17 16:12:00 Local computer time in UTC 2024-07-17 11:12:00.822 | 2024-07-17 11:12:00 Local computer time in SC Time Zone 2024-07-17 11:12:00.822 | 2024-07-17 13:20:02 Server time in UTC 2024-07-17 11:12:00.822 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-07-17 11:12:00.822 | Program path: D:\SierraChart\ 2024-07-17 11:12:00.822 | Data Files path: D:\SierraChart\Data\ 2024-07-17 11:12:00.822 | OS Version Number: 10.0 2024-07-17 11:12:00.822 | Locale Setting: C 2024-07-17 11:12:00.822 | DLLs: UserContributedStudies_64.dll, TPH_64.dll, TPH_arm64.dll, S3_V5_64.dll, S3_V4_64.dll, gcUserStudies_2500_64.dll 2024-07-17 11:12:00.822 | Allowed protected custom studies: TPH Custom Studies 2024-07-17 11:12:00.822 | Crash reporter started: true 2024-07-17 11:12:00.822 | | Number times message added: 1 2024-07-17 11:12:00.885 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 11:12:00.885 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 11:12:00.885 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 11:12:00.885 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 11:12:00.885 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 11:12:00.962 | DTC Client socket (0) | CloseSocket call. 2024-07-17 11:12:00.962 | Rithmic Direct - DTC | Disconnected. 2024-07-17 11:12:00.962 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. I am no longer getting the 10061 error however it is still not connecting. After clearing log and trying to reconnect this is what my log shows. I'm guessing it has to do with the line I bolded that has a blank server/port and remote address not set. |
| [2024-07-17 17:35:37] |
| User936941 - Posts: 23 |
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Is anyone else still having issues, or am I the only one?
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