Home >> Support Board

Support Board

Date/Time: Thu, 19 Sep 2024 02:00:03 +0000

How to Post a Message for Support

Post From: No connection to data - Reconnect Wait

[2024-07-17 16:16:28] Link To Thread - Link To Post [Go To First Post]
User936941 - Posts: 20
2024-07-17 11:12:00.822 \| Software version: 2657 64-bit 2024-07-17 11:12:00.822 \| Primary Thread ID: 22564 2024-07-17 11:12:00.822 \| Usage end date: 2024-07-28 2024-07-17 11:12:00.822 \| Enabled for: Advanced Features 2. 2024-07-17 11:12:00.822 \| Enabled for: Sierra Chart Historical Data Service. 2024-07-17 11:12:00.822 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-17 11:12:00.822 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-07-17 11:12:00.822 \| Enabled for exchange2: CME 2024-07-17 11:12:00.822 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-17 11:12:00.822 \| Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-17 11:12:00.822 \| Custom symbol settings values: enabled 2024-07-17 11:12:00.822 \| Chart Update Interval: 150 2024-07-17 11:12:00.822 \| Intraday Data Storage Time Unit: 0 2024-07-17 11:12:00.822 \| Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-07-17 11:12:00.822 \| 2024-07-17 16:12:00 Local computer time in UTC 2024-07-17 11:12:00.822 \| 2024-07-17 11:12:00 Local computer time in SC Time Zone 2024-07-17 11:12:00.822 \| 2024-07-17 13:20:02 Server time in UTC 2024-07-17 11:12:00.822 \| Local computer UTC time and Server UTC time difference: 0 seconds. 2024-07-17 11:12:00.822 \| Program path: D:\SierraChart\ 2024-07-17 11:12:00.822 \| Data Files path: D:\SierraChart\Data\ 2024-07-17 11:12:00.822 \| OS Version Number: 10.0 2024-07-17 11:12:00.822 \| Locale Setting: C 2024-07-17 11:12:00.822 \| DLLs: UserContributedStudies_64.dll, TPH_64.dll, TPH_arm64.dll, S3_V5_64.dll, S3_V4_64.dll, gcUserStudies_2500_64.dll 2024-07-17 11:12:00.822 \| Allowed protected custom studies: TPH Custom Studies 2024-07-17 11:12:00.822 \| Crash reporter started: true 2024-07-17 11:12:00.822 \| \| Number times message added: 1 2024-07-17 11:12:00.885 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 11:12:00.885 \| Rithmic Direct - DTC \| Trading server address/port: 2024-07-17 11:12:00.885 \| Rithmic Direct - DTC \| Remote address is not set. 2024-07-17 11:12:00.885 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 11:12:00.885 \| Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 11:12:00.962 \| DTC Client socket (0) \| CloseSocket call. 2024-07-17 11:12:00.962 \| Rithmic Direct - DTC \| Disconnected. 2024-07-17 11:12:00.962 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. I am no longer getting the 10061 error however it is still not connecting. After clearing log and trying to reconnect this is what my log shows. I'm guessing it has to do with the line I bolded that has a blank server/port and remote address not set.