Support Board
Date/Time: Sun, 24 Nov 2024 01:46:54 +0000
Post From: No connection to data - Reconnect Wait
| [2024-07-17 14:04:04] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Ok this is helpful to understand more clearly what is happening. Since the final IP on the side of Rithmic is owned by hurricane electric, it is clear they are using hurricane electric. At least for some of their connectivity. So at this point it is up to Rithmic and/or hurricane electric to solve this issue. For any user having trouble connecting to the Denali Data Feed, refer to this solution here if you are still having an issue: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data | Post: 388738 ---- And for Rithmic users unable to connect, in the meantime: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 14:05:11
|