Support Board
Date/Time: Sun, 24 Nov 2024 01:48:46 +0000
Post From: No connection to data - Reconnect Wait
| [2024-07-17 12:40:48] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding post #74 we are able to connect: 2024-07-17 08:24:35.647 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated
2024-07-17 08:24:35.647 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-17 08:24:35.657 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-17 08:24:35.700 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-17 08:24:35.700 | DTC Client socket (1) | Send buffer size: 0 2024-07-17 08:24:35.700 | DTC Client socket (1) | New receive buffer size: 0 2024-07-17 08:24:35.700 | DTC Client socket (1) | Receive buffer size: 0 2024-07-17 08:24:35.701 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-07-17 08:24:35.712 | Rithmic Direct - DTC | Network connection to server complete. 2024-07-17 08:24:35.712 | Rithmic Direct - DTC | Starting socket receive thread. 2024-07-17 08:24:35.714 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-07-17 08:24:35.714 | Rithmic Direct - DTC | Sending logon request message. 2024-07-17 08:24:35.758 | Rithmic Direct - DTC | Received logon response. 2024-07-17 08:24:35.758 | Rithmic Direct - DTC | Server Name: . 2024-07-17 08:24:35.759 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-07-17 08:24:35.759 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-07-17 08:24:35.759 | Rithmic Direct - DTC | Failed connections: 1 Based everything we know, and the fact that Sierra Chart was also affected by this. It looks as though the ports are actively getting blocked by some ISPs. This is the relevant error: 2024-07-16 20:24:05.948 | DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. *
And you are also getting blocked on port 443. What do you see when you go to this address: https://downloads.rithmic.com/Sierra.json It would be best to contact your ISP and give them this URL and tell them you cannot even access this. This makes the problem very easy for them to understand. This is accessible anywhere else in the world. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 12:42:32
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