Support Board
Date/Time: Sun, 24 Nov 2024 16:28:37 +0000
[Locked] - Announcement: New Sierra Chart Real-Time Futures Data Feed (CME, CBOT, NYMEX, COMEX data)
View Count: 23037
| [2013-12-15 20:45:50] |
| jbetlach - Posts: 30 |
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Do you have any ETA update for the equity (US stocks and ETF) being added to the Sierra RT feed? |
| [2013-12-15 22:17:45] |
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We expect US and Canadian stock data to be released in January. As well as our own market statistics. We also plan to include the European and Asian markets. Although the European and Asian markets are not going to come until later. It is indefinite as to the timing, but this is our intention. Basically what our plans are is to provide data services ourselves at reasonable prices rather than users subscribing to external services. So basically, Sierra Chart becomes a complete solution which provides quality market data, charting and trading . You will have the ability to trade at any of the various trading services that we support and take advantage of our market data services or use the market data provided by the Trading service, if supported. Additionally, any trading service or exchange that adopts DTC (https://www.sierrachart.com/index.php?l=doc/doc_GeneralDataTradeServiceProtocol.php), you will be able to trade there as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-15 22:19:14
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| [2013-12-16 09:37:23] |
| chris12 - Posts: 53 |
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thx for your new data feed SC. I have an annually subscription package for the chart and for the moment my data feed is IQ. I also trade CFD with Oanda so i 'm waiting for a possible annually subscription for your feed with externals trading accounts (or maybe trade with Lmax) Merry christmas for all the team of SC. |
| [2013-12-17 08:52:21] |
| Futurestrader77 - Posts: 126 |
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Hello, can you estimate yet when Eurex will join the data feed? Thank you! |
| [2013-12-17 09:42:08] |
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Hopefully no later than Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-17 19:09:47] |
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There was an interruption in the CME futures data feed during part of the 12 PM hour New York time time on one of the servers. Apparently there was a loss of the source data feed to that server during that time. It might have been due to some networking work going on. We will do some further checking. If you are missing any data in your Intraday charts, refer to the instructions in help topic 7.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Any time you see an issue like this, the solution is to select File >> Disconnect and File >> Connect to Data Feed to switch to the other server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-17 19:10:03
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| [2013-12-17 20:55:21] |
| nioko54130 - Posts: 108 |
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Hi! Thank's for this feed, i'm going to try it very soon, do you know if there is a real time open interest with the sc future feed? Thank's! |
| [2013-12-17 21:24:26] |
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No. There is not real-time open interest. Only end of day open interest data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-17 22:12:01] |
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Refer to this thread about EUREX and ICE: EUREX and ICE Exchange Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-24 00:30:50] |
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There was a backend Data authorization issue that occurred over the last couple of hours. This has been resolved. Some users were affected by not being able to get real-time data and/or historical data was delayed. Everything is good now. If you are missing any data in your CME Intraday charts, then follow the instructions here to download missing data: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-26 00:08:03] |
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If you are using the Sierra Chart Real-time and Historical Data Feed, then please be sure you are running version 1063 or higher. Otherwise, you may receive delayed historical data. We are noticing this with least one user. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-26 06:56:30] |
| Rusty - Posts: 39 |
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...please be sure you are running version 1063 or higher.
Will version 1063 run on Windows 2000? I know you do not have a platform on which to test W2K compatibility (nor the motivation to do so), but do you know a specific reason why it would not run under W2K? Thank you. |
| [2013-12-26 07:30:27] |
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Possibly, but we are not certain about this due to some new DLL files that we are linking with. If you are concerned about using newer versions of Windows ( And probably for good reason) you might want to consider using Linux and wine. We are going to be working on modifying Sierra Chart to work directly on Linux and Mac OS X during 2014. Although for now you can use Wine as a compatibility layer. With all of the NSA revelations, there is no doubt that the Windows operating system is not safe. Probably the NSA has access to every computer running Windows. Although we have to wonder, even if the OS that a computer is running is safe, what kind of hardware backdoors exist on computers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-26 07:33:35
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| [2013-12-26 07:39:56] |
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Will version 1063 run on Windows 2000? I know you do not have a platform on which to test W2K compatibility (nor the motivation to do so), but do you know a specific reason why it would not run under W2K? Thank you. However, there will be an update required in a few days if you are using the Sierra Chart Real-time Forex or Market Statistics data feeds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-30 11:31:10] |
| Peter Power - Posts: 70 |
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Is it possible to get SC realtime datafeed also without broker? Or if I subscribe now and change my broker in couple of days will the subscription be still valid? I am currently trying to solve the issue with ZenFire...
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| [2013-12-31 03:35:52] |
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Currently the Sierra Chart real-time futures data feed only works with a trading/broker service. This will change over the next couple of weeks but you will need to pay exchange fees if you are not using a supported trading service. You can subscribe now and change your broker at any time and it does not in any way affect the subscription. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-03 17:05:53] |
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We became aware of a problem this morning affecting one of the servers where the CME channel delivering data for the NQ and EMD was providing very little data and it would seem like there were no updates on your side if you were on that particular server. We are looking into the cause of this and will implement a solution so it does not happen again. We have reestablished the connection and restored the missing historical data on that server. If you are missing any data in these charts, then follow the instructions in help topic 7.1 to re-download the data: hhttp://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-04 08:18:38] |
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Report about problem described in post #91: January 3, 2014. Today we had some reports of people not getting data for the NQ and EMD symbols when using the Sierra Chart Real-time and Historical Futures data feed. This is designed to be a very reliable service with extremely high availability. CME multicast channel 15 which carries the NQ data as well as some other symbols, on January 1 through the morning of January 3, was missing a lot of messages as the data was being received from the CME, on one of our servers. This appears to have been a problem from the CME feed itself. We see no other reason for missing messages. This was from our log: CME:C(15): Missing 64 sequence numbers. FeedASeqNum=2339841 LastSeqNum=2339776. Switching to C(15) Feed A Feed A Down Feed B Down | 2014-01-01 07:15:27 Our feed handler did perform an internal reconnect to that Multicast channel in response to the less than normal activity on that same channel, but this was not solving the problem. We performed a manual reconnect and this solved the problem. We are going to recode how the internal reconnect happens so it goes through a more complete reconnect. We do believe this was a problem from the source CME data feed. With the changes we will make, this should not occur again. We have more than one server. If you are ever not receiving data from a particular server, reconnect with File >> Disconnect and File >> Connect to Data Feed to jump to the other server. The servers are accessed in sequence. The same thing occurs with historical data downloads, for every download, each download goes to the next server. There are two of them, so it alternates between the two of them. So in summary, we have discovered the source of the problem and will be implementing a solution so it does not happen again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-06 09:21:41
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| [2014-01-04 08:52:35] |
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The Sierra Chart Real-time Futures data feed now offers EUREX and ICE: EUREX and ICE Support with Sierra Chart Data Feed Now Available! Additional exchanges are coming. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-05 20:32:17] |
| esMike - Posts: 69 |
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How are the bandwidth requirements on this feed? Can it be configured for 1 second updates for Satellite and 56k connections?
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| [2014-01-05 21:15:17] |
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It depends how many symbols you would be tracking. How many symbols? And what particular symbol. There is no way to control the amount of data transmitted by the server. It will transmit all the market data for the symbol. We do use an efficient protocol, DTC. So far, we have not heard about any problems with this. We could implement some kind of throttling algorithm that can optionally be used if we hear about a problem. We just have not seen a need for it so far. Although, if you do not use any market depth features for a particular symbol in Sierra Chart, there is no market depth data transmitted. So that is some kind of background throttling that does occur. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-05 21:17:05
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| [2014-01-06 02:31:32] |
| esMike - Posts: 69 |
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Oh, just one symbol... The /ES. How many KB/Second does that average during the day near open and close? Pretty sure you guys know the answer to that for your bandwidth cost calculations. :) No depth needed. - Thanks Date Time Of Last Edit: 2014-01-06 02:34:11
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| [2014-01-06 02:38:53] |
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56 kilobits or bytes? There definitely should not be a problem with 56 kbytes per second connection. That is quite good for one symbol. Some rough calculations based upon 56 kilobits would be about 290 messages per second. These would include trades and bid and ask updates. You should still be OK, but we really do not know for sure. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-06 02:41:33
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| [2014-01-06 06:49:29] |
| esMike - Posts: 69 |
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Connection speed is 2.7Kilobytes per second max on my low latency line (150ms ping to Chicago). I am in the middle of nowhere, lol... Thinking about getting a satellite line for data though. Ping will be about 500ms or so I think. Kinda interesting how different feeds are compatible with my slow connection and some are not. DTN IQ = Good, Transact Feed = Good, CTS T4 = Lags behind steadily more and more, Barchart = Good. Date Time Of Last Edit: 2014-01-06 06:55:01
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| [2014-01-06 09:24:24] |
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You should generally be fine at that data rate, but if the market is very active, you may notice some lag. But it is really very hard for us to make a judgment on this. You just have to evaluate it and see. If you are noticing good results with most data feeds, you should be fine with the Sierra Chart data feed. It is efficient, but it is a full unfiltered feed so it can deliver a lot of data but it is compact. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-06 13:12:30] |
| Superbowl - Posts: 12 |
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Hello dear support team, I'm using the sierrachart real time data feed with an open e cry account, and i'v met some problems : first one, i can't see transactions which printing the tape, and the footprint chart is not updating for the 6E, the emini ES, and the emini Russel2000 ; then i have an order book, but orders are not updating too. Therefore, for the big gold contract (GC100onces) and for the bund (FGBL) it's allright, the tape, the dom, and the footprint are printing all transactions. How can i fix it ? Thank's |
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