Support Board
Date/Time: Sun, 10 Nov 2024 07:02:24 +0000
What does NEW COM NEW in window title signify?
View Count: 1208
| [2014-09-12 19:27:16] |
| The Stealthy Trader - Posts: 182 |
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Roughly 40% of my symbols have this added to the end of their title.. Not sure why it's there or whether or not it's too blame for some false alerts I've been experiencing. Just curious if it's significant or if I need to make some kind of an adjustment. See attachment. thanks so much, J |
 NEW COM NEW.jpg / V - Attached On 2014-09-12 19:26:50 UTC - Size: 19.48 KB - 364 views |
| [2014-09-12 19:36:49] |
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This text comes from TD Ameritrade. We have no idea why it is there. It has no effect on Study Alerts. In regards to the alert issue, update to the latest prerelease. It might be related to a problem with the Evaluate On Bar Close option not being followed in recent releases. This has been solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-12 19:37:11
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| [2014-09-13 04:00:31] |
| The Stealthy Trader - Posts: 182 |
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Whoa, I updated and now nothing works.. When I go to open a chartbook all that shows up is an empty blank chart. I tried all the Release options and still nothing. Didn't touch anything..just followed update instructions as usual Kind of need this resolved by the open on Monday.. I've attached a copy of the Message Log.. Please help.. J. |
| Sierra Message Log 9_12.jpg / V - Attached On 2014-09-13 03:59:54 UTC - Size: 213.55 KB - 373 views |
| [2014-09-13 06:12:23] |
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What you describe would happen if you were running version 1188. That version has been locked out. 1188 would have corrupted a Chartbook. When you start version 1188, which has been pulled, it would give you a notice about this. If you were not running that version, then we do not know why this would have happened. However, in any case, access the most recent Chartbook back up that successfully opens up: https://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook There is a backup for each day. Try each one to see which one successfully opens up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-13 15:51:21] |
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We trust that you have recovered your Chartbooks?. We want to make sure they are working properly for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-13 15:51:32
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| [2014-09-13 16:17:52] |
| The Stealthy Trader - Posts: 182 |
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Well, all I did was act upon what was suggested. I've noticed that in the Help menu, there's no mention of what Version anything is. Just Download "Current", "Latest", "Pre-Release". That and different combinations with new/old spreadsheets. Might I suggest making that section a bit clearer with the inclusion of Version #'s. Anyway, when I sent a Support Query(see link below) to fix a known Crosshair issue a few days ago, as you'll see it was recommended that I try the latest upgrade version 1188 So, it apparently hadn't been "pulled" and thus there was no "message"(as suggested in your most recent reply) Kind of surprised that you'd provide an update that could cause so much damage(even if only accessible for a day) Anyway, back to the issue at hand..In order to rectify that annoying Crosshair issue while being able to utilize my accustomed spreadsheet, I had to keep trying different combinations of unnamed versions in the Help Menu.. Net net, the combo that seems to have eventually worked was v1189/old spreadsheet That being said, the only backup that would "work" was from Tuesday(4 days ago)..that's a bit too close for my comfort. Before I abandon Wed-Friday forever, even though they're available in the Backup folder, is there anything to be done or are those files corrupted and beyond bringing back? I'm upset about losing all the additions that I've made since Tuesday but that's a small sacrifice compared to not being able to access anything. I only hope this "combo"(1189 + old spreadsheet) works like it had been when the market opens Monday. I don't mean to brow beat you guys as god only knows how many things you're working on but as you might imagine, with the amount of work that I've put into building up my Sierra setup, this was a cause of a lot of anxiety. Please advise on the questions raised above. Thanks, Jonathan Chart Values/Crosshair |
| [2014-09-13 20:18:31] |
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Might I suggest making that section a bit clearer with the inclusion of Version #'s. You can refer to the Sierra Chart homepage for the version numbers: https://www.sierrachart.com/ So, it apparently hadn't been "pulled" and thus there was no "message"(as suggested in your most recent reply) Kind of surprised that you'd provide an update that could cause so much damage(even if only accessible for a day) One of the programmers did make a mistake and management was not aware of it. It related to a lot of file input-output changes in order to support other operating systems. Version 1189 both old and new spreadsheets does solve the crosshair problem you described and also corrected the Chartbook corruption issue. There was a problem reading a field code or field size which then basically affected the subsequent reading of file data. So a small mistake like that, caused a chain reaction of problems from that point forward. Before I abandon Wed-Friday forever, even though they're available in the Backup folder, is there anything to be done or are those files corrupted and beyond bringing back? We also recommend maintaining your own backups. Maybe what we might decide to do is maintain thirty-day backups. rather than weekly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-13 20:20:38
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| [2014-09-14 23:19:54] |
| The Stealthy Trader - Posts: 182 |
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What can I say except that was close..too close. And yes, I second the decision to maintain a greater backup period than 1 week. Thanks for your help.. J. |
| [2014-09-15 09:30:31] |
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In the next release Sierra Chart will maintain backups for each day of the month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-15 13:10:16] |
| The Stealthy Trader - Posts: 182 |
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not so sure I'll be first in line to try a new release again..a bit gun shy after what happened. But I appreciate the heads up.. |
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