Home >> Support Board

Support Board

Date/Time: Fri, 20 Sep 2024 05:30:11 +0000

How to Post a Message for Support

Post From: What does NEW COM NEW in window title signify?

[2014-09-13 20:18:31] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Might I suggest making that section a bit clearer with the inclusion of Version #'s. This would be difficult and not reliable to do this on the Help menu. You can refer to the Sierra Chart homepage for the version numbers: https://www.sierrachart.com/ So, it apparently hadn't been "pulled" and thus there was no "message"(as suggested in your most recent reply) Kind of surprised that you'd provide an update that could cause so much damage(even if only accessible for a day) When we told you about version 1188, this was before we were aware of the problem. And when we became aware of the problem, the version immediately became locked and the next morning a detailed message was provided about the problem which you would see when starting Sierra Chart. However, for it to actually become locked out and for you to see the detailed message, requires that you restart Sierra Chart. One of the programmers did make a mistake and management was not aware of it. It related to a lot of file input-output changes in order to support other operating systems. Version 1189 both old and new spreadsheets does solve the crosshair problem you described and also corrected the Chartbook corruption issue. There was a problem reading a field code or field size which then basically affected the subsequent reading of file data. So a small mistake like that, caused a chain reaction of problems from that point forward. Before I abandon Wed-Friday forever, even though they're available in the Backup folder, is there anything to be done or are those files corrupted and beyond bringing back? No. Nothing can be done. We also recommend maintaining your own backups. Maybe what we might decide to do is maintain thirty-day backups. rather than weekly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-13 20:20:38