Support Board
Date/Time: Sun, 24 Nov 2024 08:59:06 +0000
Chart Hang | Symbol: GCQ24 | Downloading Historical Data Bars may not appear until done
View Count: 243
| [2024-05-30 12:18:00] |
| User990777 - Posts: 12 |
|
Hi Support, Good day to you, Need your kind assistance on this issue, yesterday to i do Chart rollover. I find out that the chart hang and consistently having message : Downloading Historical Data Bars may not appear until done May thanks in advance : ================================== here is the log: ================================== 2024-05-30 11:45:42.948 | Software version: 2638 64-bit 2024-05-30 11:45:42.948 | Primary Thread ID: 11920 2024-05-30 11:45:42.948 | Usage end date: 2024-06-21 2024-05-30 11:45:42.948 | Enabled for: Advanced Features 2. 2024-05-30 11:45:42.948 | Enabled for: Sierra Chart Historical Data Service. 2024-05-30 11:45:42.948 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-05-30 11:45:42.948 | Enabled for: Delayed Denali Exchange Data Feed. 2024-05-30 11:45:42.949 | Enabled for exchange2: COMEX 2024-05-30 11:45:42.949 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-05-30 11:45:42.949 | Current selected Data/Trading service: DTC - Sub Instance 2024-05-30 11:45:42.949 | Custom symbol settings values: enabled 2024-05-30 11:45:42.949 | Chart Update Interval: 500 2024-05-30 11:45:42.949 | Intraday Data Storage Time Unit: 0 2024-05-30 11:45:42.949 | Time Zone: +00:00:00 (UTC+00) 2024-05-30 11:45:42.949 | 2024-05-30 11:45:42 Local computer time in UTC 2024-05-30 11:45:42.949 | 2024-05-30 11:45:42 Local computer time in SC Time Zone 2024-05-30 11:45:42.949 | 2024-05-30 11:00:02 Server time in UTC 2024-05-30 11:45:42.949 | Local computer UTC time and Server UTC time difference: 5 seconds. 2024-05-30 11:45:42.949 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes' or 'Global Settings -> Set System Date-Time from NTP Servers'. 2024-05-30 11:45:42.949 | Program path: C:\SierraChart\SierraChartInstance_2\ 2024-05-30 11:45:42.949 | Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ 2024-05-30 11:45:42.949 | OS Version Number: 10.0 2024-05-30 11:45:42.949 | Locale Setting: C 2024-05-30 11:45:42.949 | DLLs: UserContributedStudies_64.dll 2024-05-30 11:45:42.949 | Allowed protected custom studies: 2024-05-30 11:45:42.949 | Crash reporter started: true 2024-05-30 11:45:42.949 | 2024-05-30 11:45:47.684 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:45:47.696 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-30 11:45:47.696 | DTC Client socket (1) | New receive buffer size: 0 2024-05-30 11:45:47.696 | DTC Client socket (1) | Connecting to IP: 38.142.170.157. 2024-05-30 11:45:50.908 | Chat | Network connection to server complete. 2024-05-30 11:45:50.908 | Chat | Starting socket receive thread. 2024-05-30 11:45:50.908 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:46:01.578 | Chat | Setting DTC encoding to Binary VLS 2024-05-30 11:46:01.578 | Chat | Sending logon request message. 2024-05-30 11:46:13.571 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-05-30 11:46:13.574 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-05-30 11:46:13.575 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-05-30 11:46:13.575 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-05-30 11:46:13.575 | Triggering next historical data download in queue. 2024-05-30 11:46:13.576 | HD Request # 13 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-05-30 11:46:13.576 | HD Request # 13 | Download start date-time: 2024-05-30 11:44:38.000000. File last date-time: 2024-05-30 11:44:38.180004 2024-05-30 11:46:13.577 | HD Request # 13 | Using server: ds23.sierracharts.com port 10150 2024-05-30 11:46:13.578 | Socket (2) | Creating socket. 2024-05-30 11:46:13.578 | Socket (2) | New receive buffer size: 0 2024-05-30 11:46:13.578 | Socket (2) | Connecting to IP: 38.103.112.183. 2024-05-30 11:46:14.057 | HD Request # 13 | Setting DTC encoding to Binary VLS 2024-05-30 11:46:14.057 | HD Request # 13 | Sending historical data logon request message. 2024-05-30 11:46:15.229 | HD Request # 13 | Requesting Intraday data. Start date-time: 2024-05-30 11:44:38. Record interval: 0. Symbol: GCQ24 2024-05-30 11:46:15.477 | HD Request # 13 | Decompressing data. 2024-05-30 11:46:21.691 | HD Request # 13 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-05-30 11:44:38.180000 2024-05-30 11:46:21.692 | Socket (2) | CloseSocket call. 2024-05-30 11:46:21.692 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-05-30 11:46:21.692 | Historical data download thread signaled to stop. 2024-05-30 11:46:21.692 | HD Request # 13 | Timestamp of first Intraday data file record written: 2024-05-30 11:44:38.714000. 2024-05-30 11:46:21.692 | HD Request # 13 | Received 75 Intraday data records from 2024-05-30 11:44:38.180000 to 2024-05-30 11:46:10.096000 (91.9 seconds. Delay: 11.6 seconds) and wrote 70 records for GCQ24_FUT_CME 2024-05-30 11:46:21.693 | HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2024-05-30 11:46:10.096000 2024-05-30 11:46:21.693 | HD Request # 13 | Completion time: 8s. 2024-05-30 11:46:21.693 | HD Request # 13 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 16 2024-05-30 11:46:21.693 | Removing historical data download ID 16. 2024-05-30 11:46:21.693 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-05-30 11:46:21.693 | Intraday chart data file opened for GCQ24_FUT_CME 2024-05-30 11:46:21.693 | HD Request # 13 | Enabling Intraday chart updating for symbol. 2024-05-30 11:46:21.693 | 2024-05-30 11:46:21.693 | No download requests in the queue to start downloads for. 2024-05-30 11:46:21.926 | Socket (2) | Socket gracefully closed by remote side. 2024-05-30 11:46:21.927 | Socket (2) | Closed. 2024-05-30 11:46:22.081 | Chat | Received logon response. 2024-05-30 11:46:22.081 | Chat | Server Name: SC DTC Server. Build=50111. 2024-05-30 11:46:22.081 | Chat | Server protocol version: 8. Client protocol version: 8 2024-05-30 11:46:22.081 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-05-30 11:46:22.081 | Chat | Trading is not supported. 2024-05-30 11:46:22.081 | Chat | MarketDepthIsSupported: 1 2024-05-30 11:46:33.822 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-05-30 11:47:07.680 | Chat | There has been no activity on the network socket for 45s. Will reconnect. 2024-05-30 11:47:07.680 | Chat | Waiting for socket receive thread to end 2024-05-30 11:47:07.681 | DTC Client socket (1) | CloseSocket call. 2024-05-30 11:47:07.682 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-30 11:47:07.682 | Chat | Disconnected from the server. 2024-05-30 11:47:07.682 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:47:12.683 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:47:12.700 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-05-30 11:47:12.700 | DTC Client socket (2) | New receive buffer size: 0 2024-05-30 11:47:12.700 | DTC Client socket (2) | Connecting to IP: 38.142.170.157. 2024-05-30 11:47:15.903 | Chat | Network connection to server complete. 2024-05-30 11:47:15.903 | Chat | Starting socket receive thread. 2024-05-30 11:47:15.903 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:47:35.899 | Chat | Did not receive Encoding Response from server. Disconnecting. * 2024-05-30 11:47:35.899 | Chat | Waiting for socket receive thread to end 2024-05-30 11:47:35.900 | DTC Client socket (2) | CloseSocket call. 2024-05-30 11:47:35.902 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-30 11:47:35.902 | Chat | Disconnected from the server. 2024-05-30 11:47:35.902 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:47:40.900 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:47:40.905 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-05-30 11:47:40.905 | DTC Client socket (3) | New receive buffer size: 0 2024-05-30 11:47:40.905 | DTC Client socket (3) | Connecting to IP: 38.142.170.157. 2024-05-30 11:47:41.119 | Chat | Network connection to server complete. 2024-05-30 11:47:41.119 | Chat | Starting socket receive thread. 2024-05-30 11:47:41.119 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:47:42.910 | DTC Client socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-05-30 11:47:42.910 | DTC Client socket (7) | Socket gracefully closed by remote side. 2024-05-30 11:47:42.910 | DTC Client socket (7) | Closed. 2024-05-30 11:47:43.326 | Chat | Setting DTC encoding to Binary VLS 2024-05-30 11:47:43.326 | Chat | Sending logon request message. 2024-05-30 11:47:44.097 | Chat | Received logon response. 2024-05-30 11:47:44.097 | Chat | Server Name: SC DTC Server. Build=50111. 2024-05-30 11:47:44.097 | Chat | Server protocol version: 8. Client protocol version: 8 2024-05-30 11:47:44.097 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-05-30 11:47:44.097 | Chat | Trading is not supported. 2024-05-30 11:47:44.097 | Chat | MarketDepthIsSupported: 1 2024-05-30 11:48:06.870 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-05-30 11:48:06.872 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-05-30 11:48:06.874 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-05-30 11:48:06.874 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-05-30 11:48:06.874 | Triggering next historical data download in queue. 2024-05-30 11:48:06.874 | HD Request # 14 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-05-30 11:48:06.875 | HD Request # 14 | Download start date-time: 2024-05-30 11:46:10.000000. File last date-time: 2024-05-30 11:46:10.096000 2024-05-30 11:48:06.875 | HD Request # 14 | Using server: ds26.sierracharts.com port 10149 2024-05-30 11:48:06.875 | Socket (4) | Creating socket. 2024-05-30 11:48:06.875 | Socket (4) | New receive buffer size: 0 2024-05-30 11:48:06.875 | Socket (4) | Connecting to IP: 38.103.112.197. 2024-05-30 11:48:11.833 | HD Request # 14 | Setting DTC encoding to Binary VLS 2024-05-30 11:48:11.833 | HD Request # 14 | Sending historical data logon request message. 2024-05-30 11:48:15.986 | HD Request # 14 | Requesting Intraday data. Start date-time: 2024-05-30 11:46:10. Record interval: 0. Symbol: GCQ24 2024-05-30 11:48:16.554 | HD Request # 14 | Decompressing data. 2024-05-30 11:48:16.915 | HD Request # 14 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-05-30 11:46:10.096000 2024-05-30 11:48:16.916 | Socket (4) | CloseSocket call. 2024-05-30 11:48:16.916 | Historical data download thread signaled to stop. 2024-05-30 11:48:16.916 | Socket (4) | Shutdown started. Waiting for graceful close. 2024-05-30 11:48:16.916 | HD Request # 14 | Timestamp of first Intraday data file record written: 2024-05-30 11:46:16.795000. 2024-05-30 11:48:16.916 | HD Request # 14 | Received 74 Intraday data records from 2024-05-30 11:46:10.096000 to 2024-05-30 11:48:08.609001 (118.5 seconds. Delay: 8.3 seconds) and wrote 73 records for GCQ24_FUT_CME 2024-05-30 11:48:16.917 | HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2024-05-30 11:48:08.609001 2024-05-30 11:48:16.917 | HD Request # 14 | Completion time: 10s. 2024-05-30 11:48:16.917 | HD Request # 14 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 17 2024-05-30 11:48:16.917 | Removing historical data download ID 17. 2024-05-30 11:48:16.917 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-05-30 11:48:16.917 | Intraday chart data file opened for GCQ24_FUT_CME 2024-05-30 11:48:16.917 | HD Request # 14 | Enabling Intraday chart updating for symbol. 2024-05-30 11:48:16.917 | 2024-05-30 11:48:16.917 | No download requests in the queue to start downloads for. 2024-05-30 11:48:20.242 | Socket (4) | Socket gracefully closed by remote side. 2024-05-30 11:48:20.242 | Socket (4) | Closed. 2024-05-30 11:48:52.903 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-05-30 11:49:00.025 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-05-30 11:49:00.037 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-05-30 11:49:00.037 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-05-30 11:49:00.037 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-05-30 11:49:00.037 | Triggering next historical data download in queue. 2024-05-30 11:49:00.037 | HD Request # 15 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-05-30 11:49:00.037 | HD Request # 15 | Download start date-time: 2024-05-30 11:48:08.000000. File last date-time: 2024-05-30 11:48:08.609001 2024-05-30 11:49:00.038 | HD Request # 15 | Using server: ds28.sierracharts.com port 10150 2024-05-30 11:49:00.038 | Socket (4) | Creating socket. 2024-05-30 11:49:00.038 | Socket (4) | New receive buffer size: 0 2024-05-30 11:49:00.038 | Socket (4) | Connecting to IP: 38.103.112.187. 2024-05-30 11:49:00.901 | Chat | There has been no activity on the network socket for 1m 15s. Will reconnect. 2024-05-30 11:49:00.901 | Chat | Waiting for socket receive thread to end 2024-05-30 11:49:00.902 | DTC Client socket (3) | CloseSocket call. 2024-05-30 11:49:00.903 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-30 11:49:00.903 | Chat | Disconnected from the server. 2024-05-30 11:49:00.903 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:49:05.901 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:49:05.906 | DTC Client socket (7) | Creating socket. Using TLS 1.2. 2024-05-30 11:49:05.906 | DTC Client socket (7) | New receive buffer size: 0 2024-05-30 11:49:05.906 | DTC Client socket (7) | Connecting to IP: 38.142.170.157. 2024-05-30 11:49:07.902 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-05-30 11:49:07.902 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-30 11:49:07.902 | DTC Client socket (1) | Closed. 2024-05-30 11:49:09.138 | Chat | Network connection to server complete. 2024-05-30 11:49:09.138 | Chat | Starting socket receive thread. 2024-05-30 11:49:09.139 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:49:09.425 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-05-30 11:49:21.063 | Socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-05-30 11:49:21.063 | Socket (4) | CloseSocket call. 2024-05-30 11:49:21.063 | Socket (0) | CloseSocket call. 2024-05-30 11:49:21.063 | Socket (4) | Closed. 2024-05-30 11:49:21.064 | HD Request # 15 | Error downloading historical Intraday data for GCQ24_FUT_CME. The network socket has been closed. Retrying download. 2024-05-30 11:49:21.064 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-05-30 11:49:21.064 | Triggering next historical data download in queue. 2024-05-30 11:49:21.064 | Historical data download thread signaled to stop. 2024-05-30 11:49:21.064 | HD Request # 15 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for GCQ24_FUT_CME 2024-05-30 11:49:21.064 | HD Request # 15 | Completion time: 21s. 2024-05-30 11:49:21.064 | 2024-05-30 11:49:21.064 | HD Request # 16 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-05-30 11:49:21.064 | HD Request # 16 | Download start date-time: 2024-05-30 11:48:08.000000. File last date-time: 2024-05-30 11:48:08.609001 2024-05-30 11:49:21.064 | HD Request # 16 | Using server: ds32.sierracharts.com port 10149 2024-05-30 11:49:21.065 | Socket (1) | Creating socket. 2024-05-30 11:49:21.065 | Socket (1) | New receive buffer size: 0 2024-05-30 11:49:21.065 | Socket (1) | Connecting to IP: 38.103.85.68. 2024-05-30 11:49:24.032 | Chat | Setting DTC encoding to Binary VLS 2024-05-30 11:49:24.032 | Chat | Sending logon request message. 2024-05-30 11:49:36.102 | DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-05-30 11:49:36.103 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-30 11:49:36.103 | DTC Client socket (2) | Closed. 2024-05-30 11:49:42.132 | Socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-05-30 11:49:42.132 | Socket (1) | CloseSocket call. 2024-05-30 11:49:42.132 | Socket (0) | CloseSocket call. 2024-05-30 11:49:42.132 | Socket (1) | Closed. 2024-05-30 11:49:42.133 | HD Request # 16 | Error downloading historical Intraday data for GCQ24_FUT_CME. The network socket has been closed. Retrying download. 2024-05-30 11:49:42.134 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-05-30 11:49:42.134 | Triggering next historical data download in queue. 2024-05-30 11:49:42.135 | Historical data download thread signaled to stop. 2024-05-30 11:49:42.135 | HD Request # 16 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for GCQ24_FUT_CME 2024-05-30 11:49:42.135 | HD Request # 16 | Completion time: 21s. 2024-05-30 11:49:42.135 | 2024-05-30 11:49:42.136 | HD Request # 17 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-05-30 11:49:42.136 | HD Request # 17 | Download start date-time: 2024-05-30 11:48:08.000000. File last date-time: 2024-05-30 11:48:08.609001 2024-05-30 11:49:42.136 | HD Request # 17 | Using server: ds23.sierracharts.com port 10150 2024-05-30 11:49:42.136 | Socket (1) | Creating socket. 2024-05-30 11:49:42.136 | Socket (1) | New receive buffer size: 0 2024-05-30 11:49:42.136 | Socket (1) | Connecting to IP: 38.103.112.183. 2024-05-30 11:49:42.704 | HD Request # 17 | Setting DTC encoding to Binary VLS 2024-05-30 11:49:42.704 | HD Request # 17 | Sending historical data logon request message. 2024-05-30 11:49:53.261 | Chat | Received logon response. 2024-05-30 11:49:53.261 | Chat | Server Name: SC DTC Server. Build=50111. 2024-05-30 11:49:53.261 | Chat | Server protocol version: 8. Client protocol version: 8 2024-05-30 11:49:53.261 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-05-30 11:49:53.261 | Chat | Trading is not supported. 2024-05-30 11:49:53.261 | Chat | MarketDepthIsSupported: 1 2024-05-30 11:49:55.864 | HD Request # 17 | Requesting Intraday data. Start date-time: 2024-05-30 11:48:08. Record interval: 0. Symbol: GCQ24 2024-05-30 11:49:56.106 | Socket (1) | Socket gracefully closed by remote side. 2024-05-30 11:49:56.106 | Socket (1) | CloseSocket call. 2024-05-30 11:49:56.106 | Socket (0) | CloseSocket call. 2024-05-30 11:49:56.106 | Socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-05-30 11:49:56.106 | Socket (1) | Closed. 2024-05-30 11:49:56.107 | HD Request # 17 | Error downloading historical Intraday data for GCQ24_FUT_CME. The network socket has been closed. Retrying download. 2024-05-30 11:49:56.107 | Historical data download thread signaled to stop. 2024-05-30 11:49:56.107 | HD Request # 17 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for GCQ24_FUT_CME 2024-05-30 11:49:56.107 | HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2024-05-30 11:48:08.609001 2024-05-30 11:49:56.107 | HD Request # 17 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-05-30 11:49:01.793000 2024-05-30 11:49:56.108 | Added 54 Time and Sales records to Intraday data file for GCQ24_FUT_CME after download. 2024-05-30 11:49:56.108 | HD Request # 17 | Timestamp of first Intraday data file record written: 2024-05-30 11:49:01.793000. 2024-05-30 11:49:56.108 | HD Request # 17 | Completion time: 14s. 2024-05-30 11:49:56.108 | HD Request # 17 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 18 2024-05-30 11:49:56.108 | Removing historical data download ID 18. 2024-05-30 11:49:56.108 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-05-30 11:49:56.108 | Intraday chart data file opened for GCQ24_FUT_CME 2024-05-30 11:49:56.108 | HD Request # 17 | Enabling Intraday chart updating for symbol. 2024-05-30 11:49:56.108 | 2024-05-30 11:49:56.108 | No download requests in the queue to start downloads for. 2024-05-30 11:50:01.035 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCQ24_FUT_CME.scid. Thread ID: 11368 2024-05-30 11:50:25.555 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-05-30 11:51:01.111 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-30 11:51:01.111 | DTC Client socket (3) | Closed. 2024-05-30 11:51:05.900 | Chat | There has been no activity on the network socket for 1m 12s. Will reconnect. 2024-05-30 11:51:05.900 | Chat | Waiting for socket receive thread to end 2024-05-30 11:51:05.901 | DTC Client socket (7) | CloseSocket call. 2024-05-30 11:51:05.902 | Chat | Disconnected from the server. 2024-05-30 11:51:05.902 | DTC Client socket (7) | Shutdown started. Waiting for graceful close. 2024-05-30 11:51:05.902 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:51:10.899 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:51:10.904 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-05-30 11:51:10.904 | DTC Client socket (2) | New receive buffer size: 0 2024-05-30 11:51:10.904 | DTC Client socket (2) | Connecting to IP: 38.142.170.157. 2024-05-30 11:51:11.175 | Chat | Network connection to server complete. 2024-05-30 11:51:11.175 | Chat | Starting socket receive thread. 2024-05-30 11:51:11.175 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:51:31.165 | Chat | Did not receive Encoding Response from server. Disconnecting. * 2024-05-30 11:51:31.166 | Chat | Waiting for socket receive thread to end 2024-05-30 11:51:31.166 | DTC Client socket (2) | CloseSocket call. 2024-05-30 11:51:31.167 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-30 11:51:31.167 | Chat | Disconnected from the server. 2024-05-30 11:51:31.167 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:51:36.165 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:51:36.172 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-30 11:51:36.172 | DTC Client socket (1) | New receive buffer size: 0 2024-05-30 11:51:36.172 | DTC Client socket (1) | Connecting to IP: 38.142.170.157. 2024-05-30 11:51:36.441 | Chat | Network connection to server complete. 2024-05-30 11:51:36.441 | Chat | Starting socket receive thread. 2024-05-30 11:51:36.441 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:51:39.181 | Chat | Setting DTC encoding to Binary VLS 2024-05-30 11:51:39.181 | Chat | Sending logon request message. 2024-05-30 11:52:26.183 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-05-30 11:52:26.185 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-05-30 11:52:26.187 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-05-30 11:52:26.187 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-05-30 11:52:26.187 | Triggering next historical data download in queue. 2024-05-30 11:52:26.188 | HD Request # 18 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-05-30 11:52:26.188 | HD Request # 18 | Download start date-time: 2024-05-30 11:50:01.000000. File last date-time: 2024-05-30 11:50:01.803000 2024-05-30 11:52:26.190 | HD Request # 18 | Using server: ds26.sierracharts.com port 10149 2024-05-30 11:52:26.190 | Socket (3) | Creating socket. 2024-05-30 11:52:26.190 | Socket (3) | New receive buffer size: 0 2024-05-30 11:52:26.190 | Socket (3) | Connecting to IP: 38.103.112.197. 2024-05-30 11:52:27.546 | HD Request # 18 | Setting DTC encoding to Binary VLS 2024-05-30 11:52:27.546 | HD Request # 18 | Sending historical data logon request message. 2024-05-30 11:52:31.751 | HD Request # 18 | Requesting Intraday data. Start date-time: 2024-05-30 11:50:01. Record interval: 0. Symbol: GCQ24 2024-05-30 11:52:32.729 | HD Request # 18 | Decompressing data. 2024-05-30 11:52:32.988 | HD Request # 18 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-05-30 11:50:01.803000 2024-05-30 11:52:32.989 | Socket (3) | CloseSocket call. 2024-05-30 11:52:32.989 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-05-30 11:52:32.989 | Historical data download thread signaled to stop. 2024-05-30 11:52:32.989 | HD Request # 18 | Timestamp of first Intraday data file record written: 2024-05-30 11:50:09.791000. 2024-05-30 11:52:32.989 | HD Request # 18 | Received 256 Intraday data records from 2024-05-30 11:50:01.803000 to 2024-05-30 11:52:30.022000 (2.5 minutes. Delay: 3.0 seconds) and wrote 255 records for GCQ24_FUT_CME 2024-05-30 11:52:32.990 | HD Request # 18 | Add time&sales data | Remembered last file record date-time: 2024-05-30 11:52:30.022000 2024-05-30 11:52:32.990 | HD Request # 18 | Completion time: 6s. 2024-05-30 11:52:32.990 | HD Request # 18 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 19 2024-05-30 11:52:32.990 | Removing historical data download ID 19. 2024-05-30 11:52:32.990 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-05-30 11:52:32.990 | Intraday chart data file opened for GCQ24_FUT_CME 2024-05-30 11:52:32.990 | HD Request # 18 | Enabling Intraday chart updating for symbol. 2024-05-30 11:52:32.990 | 2024-05-30 11:52:32.990 | No download requests in the queue to start downloads for. 2024-05-30 11:52:33.247 | Socket (3) | Socket gracefully closed by remote side. 2024-05-30 11:52:33.247 | Socket (3) | Closed. 2024-05-30 11:52:38.460 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-05-30 11:52:42.513 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCQ24_FUT_CME.scid. Thread ID: 11368 2024-05-30 11:52:56.167 | Chat | There has been no activity on the network socket for 1m 17s. Will reconnect. 2024-05-30 11:52:56.167 | Chat | Waiting for socket receive thread to end 2024-05-30 11:52:56.168 | DTC Client socket (1) | CloseSocket call. 2024-05-30 11:52:56.169 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-30 11:52:56.170 | Chat | Disconnected from the server. 2024-05-30 11:52:56.170 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:53:01.165 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:53:01.176 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-05-30 11:53:01.176 | DTC Client socket (3) | New receive buffer size: 0 2024-05-30 11:53:01.176 | DTC Client socket (3) | Connecting to IP: 38.142.170.157. 2024-05-30 11:53:01.484 | Chat | Network connection to server complete. 2024-05-30 11:53:01.484 | Chat | Starting socket receive thread. 2024-05-30 11:53:01.484 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:53:06.758 | DTC Client socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-05-30 11:53:06.758 | DTC Client socket (7) | Socket gracefully closed by remote side. 2024-05-30 11:53:06.758 | DTC Client socket (7) | Closed. 2024-05-30 11:53:21.480 | Chat | Did not receive Encoding Response from server. Disconnecting. * 2024-05-30 11:53:21.481 | Chat | Waiting for socket receive thread to end 2024-05-30 11:53:21.481 | DTC Client socket (3) | CloseSocket call. 2024-05-30 11:53:21.484 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-30 11:53:21.484 | Chat | Disconnected from the server. 2024-05-30 11:53:21.484 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:53:26.478 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:53:26.509 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2024-05-30 11:53:26.510 | DTC Client socket (4) | New receive buffer size: 0 2024-05-30 11:53:26.510 | DTC Client socket (4) | Connecting to IP: 38.142.170.157. 2024-05-30 11:53:31.375 | DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-05-30 11:53:31.375 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-30 11:53:31.375 | DTC Client socket (2) | Closed. 2024-05-30 11:53:47.546 | DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-05-30 11:53:47.546 | DTC Client socket (4) | CloseSocket call. 2024-05-30 11:53:47.548 | DTC Client socket (4) | Closed. 2024-05-30 11:53:47.549 | Chat | Failed connections: 1 2024-05-30 11:53:47.549 | DTC Client socket (0) | CloseSocket call. 2024-05-30 11:53:47.549 | Chat | Disconnected from the server. 2024-05-30 11:53:47.549 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:53:52.542 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:53:52.571 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-05-30 11:53:52.572 | DTC Client socket (2) | New receive buffer size: 0 2024-05-30 11:53:52.572 | DTC Client socket (2) | Connecting to IP: 38.142.170.157. 2024-05-30 11:53:52.773 | Chat | Network connection to server complete. 2024-05-30 11:53:52.773 | Chat | Starting socket receive thread. 2024-05-30 11:53:52.773 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:54:12.760 | Chat | Did not receive Encoding Response from server. Disconnecting. * 2024-05-30 11:54:12.761 | Chat | Waiting for socket receive thread to end 2024-05-30 11:54:12.761 | DTC Client socket (2) | CloseSocket call. 2024-05-30 11:54:12.763 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-30 11:54:12.764 | Chat | Disconnected from the server. 2024-05-30 11:54:12.764 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:54:17.759 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:54:17.774 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2024-05-30 11:54:17.774 | DTC Client socket (4) | New receive buffer size: 0 2024-05-30 11:54:17.774 | DTC Client socket (4) | Connecting to IP: 38.142.170.157. 2024-05-30 11:54:17.991 | Chat | Network connection to server complete. 2024-05-30 11:54:17.991 | Chat | Starting socket receive thread. 2024-05-30 11:54:17.991 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:54:22.164 | Chat | Setting DTC encoding to Binary VLS 2024-05-30 11:54:22.164 | Chat | Sending logon request message. 2024-05-30 11:54:27.470 | Chat | Received logon response. 2024-05-30 11:54:27.470 | Chat | Server Name: SC DTC Server. Build=50111. 2024-05-30 11:54:27.470 | Chat | Server protocol version: 8. Client protocol version: 8 2024-05-30 11:54:27.470 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-05-30 11:54:27.470 | Chat | Trading is not supported. 2024-05-30 11:54:27.470 | Chat | MarketDepthIsSupported: 1 2024-05-30 11:54:31.657 | DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-05-30 11:54:31.657 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-30 11:54:31.657 | DTC Client socket (2) | Closed. 2024-05-30 11:54:55.643 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-05-30 11:54:56.435 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-05-30 11:54:56.435 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-30 11:54:56.435 | DTC Client socket (1) | Closed. 2024-05-30 11:55:02.392 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-05-30 11:55:02.397 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-05-30 11:55:02.397 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-05-30 11:55:02.397 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-05-30 11:55:02.397 | Triggering next historical data download in queue. 2024-05-30 11:55:02.397 | HD Request # 19 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-05-30 11:55:02.397 | HD Request # 19 | Download start date-time: 2024-05-30 11:53:56.000000. File last date-time: 2024-05-30 11:53:56.398000 2024-05-30 11:55:02.397 | HD Request # 19 | Using server: ds28.sierracharts.com port 10150 2024-05-30 11:55:02.397 | Socket (1) | Creating socket. 2024-05-30 11:55:02.397 | Socket (1) | New receive buffer size: 0 2024-05-30 11:55:02.397 | Socket (1) | Connecting to IP: 38.103.112.187. 2024-05-30 11:55:02.888 | HD Request # 19 | Setting DTC encoding to Binary VLS 2024-05-30 11:55:02.888 | HD Request # 19 | Sending historical data logon request message. 2024-05-30 11:55:02.993 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-05-30 11:55:21.726 | DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-05-30 11:55:21.726 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-30 11:55:21.726 | DTC Client socket (3) | Closed. 2024-05-30 11:55:22.345 | HD Request # 19 | Requesting Intraday data. Start date-time: 2024-05-30 11:53:56. Record interval: 0. Symbol: GCQ24 2024-05-30 11:55:22.626 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-05-30 11:55:48.554 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-05-30 11:55:48.554 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-05-30 11:56:01.063 | Socket (1) | Socket gracefully closed by remote side. 2024-05-30 11:56:01.063 | Socket (1) | CloseSocket call. 2024-05-30 11:56:01.063 | Socket (0) | CloseSocket call. 2024-05-30 11:56:01.063 | Socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-05-30 11:56:01.063 | Socket (1) | Closed. 2024-05-30 11:56:01.063 | HD Request # 19 | Error downloading historical Intraday data for GCQ24_FUT_CME. The network socket has been closed. Retrying download. 2024-05-30 11:56:01.063 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-05-30 11:56:01.063 | Triggering next historical data download in queue. 2024-05-30 11:56:01.063 | Historical data download thread signaled to stop. 2024-05-30 11:56:01.063 | HD Request # 19 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for GCQ24_FUT_CME 2024-05-30 11:56:01.063 | HD Request # 19 | Completion time: 59s. 2024-05-30 11:56:01.064 | 2024-05-30 11:56:01.064 | HD Request # 20 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-05-30 11:56:01.064 | HD Request # 20 | Download start date-time: 2024-05-30 11:53:56.000000. File last date-time: 2024-05-30 11:53:56.398000 2024-05-30 11:56:01.064 | HD Request # 20 | Using server: ds32.sierracharts.com port 10149 2024-05-30 11:56:01.064 | Socket (1) | Creating socket. 2024-05-30 11:56:01.065 | Socket (1) | New receive buffer size: 0 2024-05-30 11:56:01.065 | Socket (1) | Connecting to IP: 38.103.85.68. 2024-05-30 11:56:02.944 | HD Request # 20 | Setting DTC encoding to Binary VLS 2024-05-30 11:56:02.944 | HD Request # 20 | Sending historical data logon request message. 2024-05-30 11:56:03.497 | HD Request # 20 | Requesting Intraday data. Start date-time: 2024-05-30 11:53:56. Record interval: 0. Symbol: GCQ24 2024-05-30 11:56:09.611 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-05-30 11:56:13.635 | HD Request # 20 | Decompressing data. 2024-05-30 11:56:17.759 | Chat | There has been no activity on the network socket for 1m 11s. Will reconnect. 2024-05-30 11:56:17.759 | Chat | Waiting for socket receive thread to end 2024-05-30 11:56:17.760 | DTC Client socket (4) | CloseSocket call. 2024-05-30 11:56:17.760 | Chat | Disconnected from the server. 2024-05-30 11:56:17.760 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:56:17.761 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-05-30 11:56:22.763 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:56:22.773 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-05-30 11:56:22.773 | DTC Client socket (3) | New receive buffer size: 0 2024-05-30 11:56:22.773 | DTC Client socket (3) | Connecting to IP: 38.142.170.157. 2024-05-30 11:56:34.158 | HD Request # 20 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-05-30 11:53:56.398000 2024-05-30 11:56:34.560 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-05-30 11:56:34.560 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-05-30 11:56:34.960 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-05-30 11:56:43.818 | DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2024-05-30 11:56:43.818 | DTC Client socket (3) | CloseSocket call. 2024-05-30 11:56:43.819 | DTC Client socket (3) | Closed. 2024-05-30 11:56:43.819 | Chat | Failed connections: 1 2024-05-30 11:56:43.819 | DTC Client socket (0) | CloseSocket call. 2024-05-30 11:56:43.819 | Chat | Disconnected from the server. 2024-05-30 11:56:43.819 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:56:48.807 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:56:48.812 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-05-30 11:56:48.812 | DTC Client socket (3) | New receive buffer size: 0 2024-05-30 11:56:48.812 | DTC Client socket (3) | Connecting to IP: 38.142.170.157. 2024-05-30 11:56:52.021 | Chat | Network connection to server complete. 2024-05-30 11:56:52.021 | Chat | Starting socket receive thread. 2024-05-30 11:56:52.021 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-05-30 11:57:12.009 | Chat | Did not receive Encoding Response from server. Disconnecting. * 2024-05-30 11:57:12.009 | Chat | Waiting for socket receive thread to end 2024-05-30 11:57:12.009 | DTC Client socket (3) | CloseSocket call. 2024-05-30 11:57:12.010 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-30 11:57:12.010 | Chat | Disconnected from the server. 2024-05-30 11:57:12.010 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-05-30 11:57:13.628 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-30 11:57:13.628 | DTC Client socket (3) | Closed. 2024-05-30 11:57:17.011 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-05-30 11:57:17.016 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-05-30 11:57:17.016 | DTC Client socket (3) | New receive buffer size: 0 2024-05-30 11:57:17.016 | DTC Client socket (3) | Connecting to IP: 38.142.170.157. 2024-05-30 11:57:20.234 | Chat | Network connection to server complete. 2024-05-30 11:57:20.234 | Chat | Starting socket receive thread. 2024-05-30 11:57:20.234 | Chat | Sending encoding request to server: Binary VLS. Compression: none |
| [2024-05-30 14:24:34] |
| Sierra_Chart Engineering - Posts: 17154 |
|
We see you are in Malaysia. This is the result of Internet connectivity issues we are having with one of our ISPs. We have two additional ISPs coming online in the next 24 to 48 hours. We have a temporary solution for you: Update to the current version which is 2643. Instructions: Software Download: Fast Update Set this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) to ds21.sierracharts.com There is a new setting in this new version that we added named: "CME Exchange Data Feed Historical Server Address Override" also set that to: ds21.sierracharts.com. This is an interim solution until we add two additional ISPs which we expect will be completed by morning. Follow up with again, for what you need to do at that time or you can stay with the settings for a week or so but they should only be used temporarily. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-20 14:38:22] |
| User990777 - Posts: 12 |
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Hi Support, Good day to you. Would like to check does the connection issue still persist or happen again. i Notice yesterday and today having the connection issue "2024-06-20 14:29:46.380 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable." hand and wait for downloading data : below is the log file. Many thanks in advance. 2024-06-20 14:18:37.881 | Software version: 2638 64-bit 2024-06-20 14:18:37.881 | Primary Thread ID: 3392 2024-06-20 14:18:37.881 | Usage end date: 2024-07-21 2024-06-20 14:18:37.881 | Enabled for: Advanced Features 2. 2024-06-20 14:18:37.881 | Enabled for: Sierra Chart Historical Data Service. 2024-06-20 14:18:37.881 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-20 14:18:37.881 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-20 14:18:37.881 | Enabled for exchange2: COMEX 2024-06-20 14:18:37.881 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-20 14:18:37.881 | Current selected Data/Trading service: DTC - Sub Instance 2024-06-20 14:18:37.881 | Custom symbol settings values: enabled 2024-06-20 14:18:37.881 | Chart Update Interval: 500 2024-06-20 14:18:37.881 | Intraday Data Storage Time Unit: 0 2024-06-20 14:18:37.881 | Time Zone: +00:00:00 (UTC+00) 2024-06-20 14:18:37.881 | 2024-06-20 14:18:37 Local computer time in UTC 2024-06-20 14:18:37.881 | 2024-06-20 14:18:37 Local computer time in SC Time Zone 2024-06-20 14:18:37.881 | 2024-06-20 01:37:06 Server time in UTC 2024-06-20 14:18:37.881 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-06-20 14:18:37.881 | Program path: C:\SierraChart\SierraChartInstance_2\ 2024-06-20 14:18:37.881 | Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ 2024-06-20 14:18:37.881 | OS Version Number: 10.0 2024-06-20 14:18:37.881 | Locale Setting: C 2024-06-20 14:18:37.881 | DLLs: UserContributedStudies_64.dll 2024-06-20 14:18:37.881 | Allowed protected custom studies: 2024-06-20 14:18:37.881 | Crash reporter started: true 2024-06-20 14:18:37.881 | 2024-06-20 14:20:53.575 | Chat | Message response. Chat ID: 525. Request ID: 1164847597 2024-06-20 14:21:38.101 | Chat | There has been no activity on the network socket for 45s. Will reconnect. 2024-06-20 14:21:38.101 | Chat | Waiting for socket receive thread to end 2024-06-20 14:21:38.102 | DTC Client socket (3) | CloseSocket call. 2024-06-20 14:21:38.102 | DTC Client socket (3) | Max send buffers used during socket life: 3 2024-06-20 14:21:38.102 | DTC Client socket (3) | Max send buffer size during socket life: 691 2024-06-20 14:21:38.103 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-06-20 14:21:38.103 | Chat | Disconnected from the server. 2024-06-20 14:21:38.103 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-06-20 14:21:43.100 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-06-20 14:21:43.107 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-06-20 14:21:43.107 | DTC Client socket (2) | New receive buffer size: 0 2024-06-20 14:21:43.107 | DTC Client socket (2) | Connecting to IP: 38.142.170.157. 2024-06-20 14:21:46.321 | Chat | Network connection to server complete. 2024-06-20 14:21:46.321 | Chat | Starting socket receive thread. 2024-06-20 14:21:46.321 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-06-20 14:21:52.166 | Chat | Setting DTC encoding to Binary VLS 2024-06-20 14:21:52.166 | Chat | Sending logon request message. 2024-06-20 14:21:52.448 | Chat | Received logon response. 2024-06-20 14:21:52.448 | Chat | Server Name: SC DTC Server. Build=50111. 2024-06-20 14:21:52.448 | Chat | Server protocol version: 8. Client protocol version: 8 2024-06-20 14:21:52.448 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-06-20 14:21:52.448 | Chat | Trading is not supported. 2024-06-20 14:21:52.448 | Chat | MarketDepthIsSupported: 1 2024-06-20 14:22:52.341 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-06-20 14:22:52.344 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-06-20 14:22:52.345 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-06-20 14:22:52.345 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-06-20 14:22:52.345 | Triggering next historical data download in queue. 2024-06-20 14:22:52.345 | HD Request # 14 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-06-20 14:22:52.346 | HD Request # 14 | Download start date-time: 2024-06-20 14:21:31.000000. File last date-time: 2024-06-20 14:21:31.937000 2024-06-20 14:22:52.346 | HD Request # 14 | Using server: ds28.sierracharts.com port 10150 2024-06-20 14:22:52.368 | Socket (5) | Creating socket. 2024-06-20 14:22:52.368 | Socket (5) | New receive buffer size: 0 2024-06-20 14:22:52.368 | Socket (5) | Connecting to IP: 38.103.112.187. 2024-06-20 14:22:52.769 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-06-20 14:22:52.909 | HD Request # 14 | Setting DTC encoding to Binary VLS 2024-06-20 14:22:52.909 | HD Request # 14 | Sending historical data logon request message. 2024-06-20 14:22:53.237 | Chat | Message response. Chat ID: 525. Request ID: 1164847606 2024-06-20 14:22:54.129 | HD Request # 14 | Requesting Intraday data. Start date-time: 2024-06-20 14:21:31. Record interval: 0. Symbol: GCQ24 2024-06-20 14:22:55.750 | Chat | Message response. Chat ID: 525. Request ID: 1164847607 2024-06-20 14:22:56.380 | HD Request # 14 | Decompressing data. 2024-06-20 14:22:57.203 | HD Request # 14 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-06-20 14:21:31.028000 2024-06-20 14:22:57.927 | Socket (5) | CloseSocket call. 2024-06-20 14:22:57.927 | Socket (5) | Shutdown started. Waiting for graceful close. 2024-06-20 14:22:57.927 | Historical data download thread signaled to stop. 2024-06-20 14:22:57.927 | HD Request # 14 | Timestamp of first Intraday data file record written: 2024-06-20 14:21:32.405000. 2024-06-20 14:22:57.928 | HD Request # 14 | Received 1615 Intraday data records from 2024-06-20 14:21:31.028000 to 2024-06-20 14:22:53.859010 (82.8 seconds. Delay: 4.1 seconds) and wrote 1609 records for GCQ24_FUT_CME 2024-06-20 14:22:57.943 | HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2024-06-20 14:22:53.859010 2024-06-20 14:22:57.944 | Added 106 Time and Sales records to Intraday data file for GCQ24_FUT_CME after download. 2024-06-20 14:22:57.944 | HD Request # 14 | Completion time: 5s. 2024-06-20 14:22:57.944 | HD Request # 14 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 17 2024-06-20 14:22:57.944 | Removing historical data download ID 17. 2024-06-20 14:22:57.944 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-06-20 14:22:57.944 | Intraday chart data file opened for GCQ24_FUT_CME 2024-06-20 14:22:57.944 | HD Request # 14 | Enabling Intraday chart updating for symbol. 2024-06-20 14:22:57.944 | 2024-06-20 14:22:57.944 | No download requests in the queue to start downloads for. 2024-06-20 14:22:58.185 | Socket (5) | Socket gracefully closed by remote side. 2024-06-20 14:22:58.185 | Socket (5) | Closed. 2024-06-20 14:23:01.169 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCQ24_FUT_CME.scid. Thread ID: 6576 2024-06-20 14:23:39.407 | DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-06-20 14:23:39.407 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-06-20 14:23:39.407 | DTC Client socket (3) | Closed. 2024-06-20 14:25:57.816 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-06-20 14:26:04.796 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-06-20 14:26:04.798 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-06-20 14:26:04.799 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-06-20 14:26:04.799 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-06-20 14:26:04.799 | Triggering next historical data download in queue. 2024-06-20 14:26:04.799 | HD Request # 15 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-06-20 14:26:04.800 | HD Request # 15 | Download start date-time: 2024-06-20 14:25:37.000000. File last date-time: 2024-06-20 14:25:37.288000 2024-06-20 14:26:04.802 | HD Request # 15 | Using server: ds32.sierracharts.com port 10149 2024-06-20 14:26:04.802 | Socket (3) | Creating socket. 2024-06-20 14:26:04.802 | Socket (3) | New receive buffer size: 0 2024-06-20 14:26:04.802 | Socket (3) | Connecting to IP: 67.214.125.3. 2024-06-20 14:26:05.897 | HD Request # 15 | Setting DTC encoding to Binary VLS 2024-06-20 14:26:05.897 | HD Request # 15 | Sending historical data logon request message. 2024-06-20 14:26:06.401 | HD Request # 15 | Requesting Intraday data. Start date-time: 2024-06-20 14:25:37. Record interval: 0. Symbol: GCQ24 2024-06-20 14:26:06.654 | HD Request # 15 | Decompressing data. 2024-06-20 14:26:08.008 | HD Request # 15 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-06-20 14:25:37.288000 2024-06-20 14:26:08.009 | Socket (3) | CloseSocket call. 2024-06-20 14:26:08.009 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-06-20 14:26:08.012 | Historical data download thread signaled to stop. 2024-06-20 14:26:08.012 | HD Request # 15 | Timestamp of first Intraday data file record written: 2024-06-20 14:25:37.809000. 2024-06-20 14:26:08.012 | HD Request # 15 | Received 414 Intraday data records from 2024-06-20 14:25:37.288000 to 2024-06-20 14:26:05.829007 (28.5 seconds. Delay: 2.2 seconds) and wrote 413 records for GCQ24_FUT_CME 2024-06-20 14:26:08.018 | HD Request # 15 | Add time&sales data | Remembered last file record date-time: 2024-06-20 14:26:05.829007 2024-06-20 14:26:08.018 | HD Request # 15 | Completion time: 4s. 2024-06-20 14:26:08.018 | HD Request # 15 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 18 2024-06-20 14:26:08.018 | Removing historical data download ID 18. 2024-06-20 14:26:08.018 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-06-20 14:26:08.018 | Intraday chart data file opened for GCQ24_FUT_CME 2024-06-20 14:26:08.018 | HD Request # 15 | Enabling Intraday chart updating for symbol. 2024-06-20 14:26:08.018 | 2024-06-20 14:26:08.018 | No download requests in the queue to start downloads for. 2024-06-20 14:26:08.265 | Socket (3) | Socket gracefully closed by remote side. 2024-06-20 14:26:08.265 | Socket (3) | Closed. 2024-06-20 14:26:08.809 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-06-20 14:26:12.341 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCQ24_FUT_CME.scid. Thread ID: 6576 2024-06-20 14:27:32.614 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-06-20 14:27:59.260 | Chat | Message response. Chat ID: 525. Request ID: 1164847608 2024-06-20 14:27:59.841 | Chat | Message response. Chat ID: 525. Request ID: 1164847609 2024-06-20 14:27:59.841 | Chat | Message response. Chat ID: 525. Request ID: 1164847610 2024-06-20 14:29:25.356 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-06-20 14:29:25.356 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-06-20 14:29:25.358 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-06-20 14:29:25.358 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-06-20 14:29:25.358 | Triggering next historical data download in queue. 2024-06-20 14:29:25.359 | HD Request # 16 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-06-20 14:29:25.360 | HD Request # 16 | Download start date-time: 2024-06-20 14:28:21.000000. File last date-time: 2024-06-20 14:28:21.741000 2024-06-20 14:29:25.361 | HD Request # 16 | Using server: ds27.sierracharts.com port 10150 2024-06-20 14:29:25.361 | Socket (3) | Creating socket. 2024-06-20 14:29:25.361 | Socket (3) | New receive buffer size: 0 2024-06-20 14:29:25.362 | Socket (3) | Connecting to IP: 208.185.224.131. 2024-06-20 14:29:25.848 | HD Request # 16 | Setting DTC encoding to Binary VLS 2024-06-20 14:29:25.848 | HD Request # 16 | Sending historical data logon request message. 2024-06-20 14:29:26.880 | HD Request # 16 | Requesting Intraday data. Start date-time: 2024-06-20 14:28:21. Record interval: 0. Symbol: GCQ24 2024-06-20 14:29:27.121 | HD Request # 16 | Decompressing data. 2024-06-20 14:29:27.362 | HD Request # 16 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-06-20 14:28:21.486000 2024-06-20 14:29:27.362 | Socket (3) | CloseSocket call. 2024-06-20 14:29:27.362 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-06-20 14:29:27.362 | Historical data download thread signaled to stop. 2024-06-20 14:29:27.362 | HD Request # 16 | Timestamp of first Intraday data file record written: 2024-06-20 14:28:22.006000. 2024-06-20 14:29:27.362 | HD Request # 16 | Received 501 Intraday data records from 2024-06-20 14:28:21.486000 to 2024-06-20 14:29:23.200000 (61.7 seconds. Delay: 4.2 seconds) and wrote 498 records for GCQ24_FUT_CME 2024-06-20 14:29:27.368 | HD Request # 16 | Add time&sales data | Remembered last file record date-time: 2024-06-20 14:29:23.200000 2024-06-20 14:29:27.369 | HD Request # 16 | Completion time: 2s. 2024-06-20 14:29:27.369 | HD Request # 16 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 19 2024-06-20 14:29:27.369 | Removing historical data download ID 19. 2024-06-20 14:29:27.369 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-06-20 14:29:27.369 | Intraday chart data file opened for GCQ24_FUT_CME 2024-06-20 14:29:27.369 | HD Request # 16 | Enabling Intraday chart updating for symbol. 2024-06-20 14:29:27.369 | 2024-06-20 14:29:27.369 | No download requests in the queue to start downloads for. 2024-06-20 14:29:27.602 | Socket (3) | Socket gracefully closed by remote side. 2024-06-20 14:29:27.602 | Socket (3) | Closed. 2024-06-20 14:29:28.606 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-06-20 14:29:28.722 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCQ24_FUT_CME.scid. Thread ID: 6576 2024-06-20 14:29:46.380 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. |
| [2024-06-20 15:09:41] |
| John - SC Support - Posts: 36238 |
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You need to check to see if you have the same issue in your main instance (not in a sub-instance). In the Main Instance, open a chart for GCQ24_FUT_CME and see if you are able to get the data or if you have the same issue as in the sub-instance. If the data loads in the main instance, then open the sub-instance and see if the data is loading properly in there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-20 15:26:09] |
| Sierra_Chart Engineering - Posts: 17154 |
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We have had many reports today, of Internet connectivity issues in Asia. This is not related to our systems or our Internet connectivity in the US. This is in Asia. You may be affected by that. Hopefully the problem clears up soon. We also have new addresses for you to use. See below. Set this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) And this setting: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) To either one of these server addresses: DS32.sierracharts.com or DS32-2.sierracharts.com You also need to reconnect with File >> Reconnect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-20 15:26:18
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