Support Board
Date/Time: Sun, 24 Nov 2024 09:09:05 +0000
Post From: Chart Hang | Symbol: GCQ24 | Downloading Historical Data Bars may not appear until done
| [2024-06-20 14:38:22] |
| User990777 - Posts: 12 |
|
Hi Support, Good day to you. Would like to check does the connection issue still persist or happen again. i Notice yesterday and today having the connection issue "2024-06-20 14:29:46.380 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable." hand and wait for downloading data : below is the log file. Many thanks in advance. 2024-06-20 14:18:37.881 | Software version: 2638 64-bit 2024-06-20 14:18:37.881 | Primary Thread ID: 3392 2024-06-20 14:18:37.881 | Usage end date: 2024-07-21 2024-06-20 14:18:37.881 | Enabled for: Advanced Features 2. 2024-06-20 14:18:37.881 | Enabled for: Sierra Chart Historical Data Service. 2024-06-20 14:18:37.881 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-20 14:18:37.881 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-20 14:18:37.881 | Enabled for exchange2: COMEX 2024-06-20 14:18:37.881 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-20 14:18:37.881 | Current selected Data/Trading service: DTC - Sub Instance 2024-06-20 14:18:37.881 | Custom symbol settings values: enabled 2024-06-20 14:18:37.881 | Chart Update Interval: 500 2024-06-20 14:18:37.881 | Intraday Data Storage Time Unit: 0 2024-06-20 14:18:37.881 | Time Zone: +00:00:00 (UTC+00) 2024-06-20 14:18:37.881 | 2024-06-20 14:18:37 Local computer time in UTC 2024-06-20 14:18:37.881 | 2024-06-20 14:18:37 Local computer time in SC Time Zone 2024-06-20 14:18:37.881 | 2024-06-20 01:37:06 Server time in UTC 2024-06-20 14:18:37.881 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-06-20 14:18:37.881 | Program path: C:\SierraChart\SierraChartInstance_2\ 2024-06-20 14:18:37.881 | Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ 2024-06-20 14:18:37.881 | OS Version Number: 10.0 2024-06-20 14:18:37.881 | Locale Setting: C 2024-06-20 14:18:37.881 | DLLs: UserContributedStudies_64.dll 2024-06-20 14:18:37.881 | Allowed protected custom studies: 2024-06-20 14:18:37.881 | Crash reporter started: true 2024-06-20 14:18:37.881 | 2024-06-20 14:20:53.575 | Chat | Message response. Chat ID: 525. Request ID: 1164847597 2024-06-20 14:21:38.101 | Chat | There has been no activity on the network socket for 45s. Will reconnect. 2024-06-20 14:21:38.101 | Chat | Waiting for socket receive thread to end 2024-06-20 14:21:38.102 | DTC Client socket (3) | CloseSocket call. 2024-06-20 14:21:38.102 | DTC Client socket (3) | Max send buffers used during socket life: 3 2024-06-20 14:21:38.102 | DTC Client socket (3) | Max send buffer size during socket life: 691 2024-06-20 14:21:38.103 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-06-20 14:21:38.103 | Chat | Disconnected from the server. 2024-06-20 14:21:38.103 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-06-20 14:21:43.100 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-06-20 14:21:43.107 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-06-20 14:21:43.107 | DTC Client socket (2) | New receive buffer size: 0 2024-06-20 14:21:43.107 | DTC Client socket (2) | Connecting to IP: 38.142.170.157. 2024-06-20 14:21:46.321 | Chat | Network connection to server complete. 2024-06-20 14:21:46.321 | Chat | Starting socket receive thread. 2024-06-20 14:21:46.321 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-06-20 14:21:52.166 | Chat | Setting DTC encoding to Binary VLS 2024-06-20 14:21:52.166 | Chat | Sending logon request message. 2024-06-20 14:21:52.448 | Chat | Received logon response. 2024-06-20 14:21:52.448 | Chat | Server Name: SC DTC Server. Build=50111. 2024-06-20 14:21:52.448 | Chat | Server protocol version: 8. Client protocol version: 8 2024-06-20 14:21:52.448 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-06-20 14:21:52.448 | Chat | Trading is not supported. 2024-06-20 14:21:52.448 | Chat | MarketDepthIsSupported: 1 2024-06-20 14:22:52.341 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-06-20 14:22:52.344 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-06-20 14:22:52.345 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-06-20 14:22:52.345 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-06-20 14:22:52.345 | Triggering next historical data download in queue. 2024-06-20 14:22:52.345 | HD Request # 14 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-06-20 14:22:52.346 | HD Request # 14 | Download start date-time: 2024-06-20 14:21:31.000000. File last date-time: 2024-06-20 14:21:31.937000 2024-06-20 14:22:52.346 | HD Request # 14 | Using server: ds28.sierracharts.com port 10150 2024-06-20 14:22:52.368 | Socket (5) | Creating socket. 2024-06-20 14:22:52.368 | Socket (5) | New receive buffer size: 0 2024-06-20 14:22:52.368 | Socket (5) | Connecting to IP: 38.103.112.187. 2024-06-20 14:22:52.769 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-06-20 14:22:52.909 | HD Request # 14 | Setting DTC encoding to Binary VLS 2024-06-20 14:22:52.909 | HD Request # 14 | Sending historical data logon request message. 2024-06-20 14:22:53.237 | Chat | Message response. Chat ID: 525. Request ID: 1164847606 2024-06-20 14:22:54.129 | HD Request # 14 | Requesting Intraday data. Start date-time: 2024-06-20 14:21:31. Record interval: 0. Symbol: GCQ24 2024-06-20 14:22:55.750 | Chat | Message response. Chat ID: 525. Request ID: 1164847607 2024-06-20 14:22:56.380 | HD Request # 14 | Decompressing data. 2024-06-20 14:22:57.203 | HD Request # 14 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-06-20 14:21:31.028000 2024-06-20 14:22:57.927 | Socket (5) | CloseSocket call. 2024-06-20 14:22:57.927 | Socket (5) | Shutdown started. Waiting for graceful close. 2024-06-20 14:22:57.927 | Historical data download thread signaled to stop. 2024-06-20 14:22:57.927 | HD Request # 14 | Timestamp of first Intraday data file record written: 2024-06-20 14:21:32.405000. 2024-06-20 14:22:57.928 | HD Request # 14 | Received 1615 Intraday data records from 2024-06-20 14:21:31.028000 to 2024-06-20 14:22:53.859010 (82.8 seconds. Delay: 4.1 seconds) and wrote 1609 records for GCQ24_FUT_CME 2024-06-20 14:22:57.943 | HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2024-06-20 14:22:53.859010 2024-06-20 14:22:57.944 | Added 106 Time and Sales records to Intraday data file for GCQ24_FUT_CME after download. 2024-06-20 14:22:57.944 | HD Request # 14 | Completion time: 5s. 2024-06-20 14:22:57.944 | HD Request # 14 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 17 2024-06-20 14:22:57.944 | Removing historical data download ID 17. 2024-06-20 14:22:57.944 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-06-20 14:22:57.944 | Intraday chart data file opened for GCQ24_FUT_CME 2024-06-20 14:22:57.944 | HD Request # 14 | Enabling Intraday chart updating for symbol. 2024-06-20 14:22:57.944 | 2024-06-20 14:22:57.944 | No download requests in the queue to start downloads for. 2024-06-20 14:22:58.185 | Socket (5) | Socket gracefully closed by remote side. 2024-06-20 14:22:58.185 | Socket (5) | Closed. 2024-06-20 14:23:01.169 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCQ24_FUT_CME.scid. Thread ID: 6576 2024-06-20 14:23:39.407 | DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-06-20 14:23:39.407 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-06-20 14:23:39.407 | DTC Client socket (3) | Closed. 2024-06-20 14:25:57.816 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-06-20 14:26:04.796 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-06-20 14:26:04.798 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-06-20 14:26:04.799 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-06-20 14:26:04.799 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-06-20 14:26:04.799 | Triggering next historical data download in queue. 2024-06-20 14:26:04.799 | HD Request # 15 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-06-20 14:26:04.800 | HD Request # 15 | Download start date-time: 2024-06-20 14:25:37.000000. File last date-time: 2024-06-20 14:25:37.288000 2024-06-20 14:26:04.802 | HD Request # 15 | Using server: ds32.sierracharts.com port 10149 2024-06-20 14:26:04.802 | Socket (3) | Creating socket. 2024-06-20 14:26:04.802 | Socket (3) | New receive buffer size: 0 2024-06-20 14:26:04.802 | Socket (3) | Connecting to IP: 67.214.125.3. 2024-06-20 14:26:05.897 | HD Request # 15 | Setting DTC encoding to Binary VLS 2024-06-20 14:26:05.897 | HD Request # 15 | Sending historical data logon request message. 2024-06-20 14:26:06.401 | HD Request # 15 | Requesting Intraday data. Start date-time: 2024-06-20 14:25:37. Record interval: 0. Symbol: GCQ24 2024-06-20 14:26:06.654 | HD Request # 15 | Decompressing data. 2024-06-20 14:26:08.008 | HD Request # 15 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-06-20 14:25:37.288000 2024-06-20 14:26:08.009 | Socket (3) | CloseSocket call. 2024-06-20 14:26:08.009 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-06-20 14:26:08.012 | Historical data download thread signaled to stop. 2024-06-20 14:26:08.012 | HD Request # 15 | Timestamp of first Intraday data file record written: 2024-06-20 14:25:37.809000. 2024-06-20 14:26:08.012 | HD Request # 15 | Received 414 Intraday data records from 2024-06-20 14:25:37.288000 to 2024-06-20 14:26:05.829007 (28.5 seconds. Delay: 2.2 seconds) and wrote 413 records for GCQ24_FUT_CME 2024-06-20 14:26:08.018 | HD Request # 15 | Add time&sales data | Remembered last file record date-time: 2024-06-20 14:26:05.829007 2024-06-20 14:26:08.018 | HD Request # 15 | Completion time: 4s. 2024-06-20 14:26:08.018 | HD Request # 15 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 18 2024-06-20 14:26:08.018 | Removing historical data download ID 18. 2024-06-20 14:26:08.018 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-06-20 14:26:08.018 | Intraday chart data file opened for GCQ24_FUT_CME 2024-06-20 14:26:08.018 | HD Request # 15 | Enabling Intraday chart updating for symbol. 2024-06-20 14:26:08.018 | 2024-06-20 14:26:08.018 | No download requests in the queue to start downloads for. 2024-06-20 14:26:08.265 | Socket (3) | Socket gracefully closed by remote side. 2024-06-20 14:26:08.265 | Socket (3) | Closed. 2024-06-20 14:26:08.809 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-06-20 14:26:12.341 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCQ24_FUT_CME.scid. Thread ID: 6576 2024-06-20 14:27:32.614 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. 2024-06-20 14:27:59.260 | Chat | Message response. Chat ID: 525. Request ID: 1164847608 2024-06-20 14:27:59.841 | Chat | Message response. Chat ID: 525. Request ID: 1164847609 2024-06-20 14:27:59.841 | Chat | Message response. Chat ID: 525. Request ID: 1164847610 2024-06-20 14:29:25.356 | DTC - Sub Instance | Clearing market depth for GCQ24_FUT_CME 2024-06-20 14:29:25.356 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME has been restored. 2024-06-20 14:29:25.358 | Added historical Intraday data request for GCQ24_FUT_CME to the queue. 2024-06-20 14:29:25.358 | Intraday data recording state for symbol GCQ24_FUT_CME is set to download 'Pending'. 2024-06-20 14:29:25.358 | Triggering next historical data download in queue. 2024-06-20 14:29:25.359 | HD Request # 16 | Downloading Intraday chart data for GCQ24_FUT_CME to the file GCQ24_FUT_CME.scid. Service: comex 2024-06-20 14:29:25.360 | HD Request # 16 | Download start date-time: 2024-06-20 14:28:21.000000. File last date-time: 2024-06-20 14:28:21.741000 2024-06-20 14:29:25.361 | HD Request # 16 | Using server: ds27.sierracharts.com port 10150 2024-06-20 14:29:25.361 | Socket (3) | Creating socket. 2024-06-20 14:29:25.361 | Socket (3) | New receive buffer size: 0 2024-06-20 14:29:25.362 | Socket (3) | Connecting to IP: 208.185.224.131. 2024-06-20 14:29:25.848 | HD Request # 16 | Setting DTC encoding to Binary VLS 2024-06-20 14:29:25.848 | HD Request # 16 | Sending historical data logon request message. 2024-06-20 14:29:26.880 | HD Request # 16 | Requesting Intraday data. Start date-time: 2024-06-20 14:28:21. Record interval: 0. Symbol: GCQ24 2024-06-20 14:29:27.121 | HD Request # 16 | Decompressing data. 2024-06-20 14:29:27.362 | HD Request # 16 | Receiving Intraday data for GCQ24_FUT_CME starting at 2024-06-20 14:28:21.486000 2024-06-20 14:29:27.362 | Socket (3) | CloseSocket call. 2024-06-20 14:29:27.362 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-06-20 14:29:27.362 | Historical data download thread signaled to stop. 2024-06-20 14:29:27.362 | HD Request # 16 | Timestamp of first Intraday data file record written: 2024-06-20 14:28:22.006000. 2024-06-20 14:29:27.362 | HD Request # 16 | Received 501 Intraday data records from 2024-06-20 14:28:21.486000 to 2024-06-20 14:29:23.200000 (61.7 seconds. Delay: 4.2 seconds) and wrote 498 records for GCQ24_FUT_CME 2024-06-20 14:29:27.368 | HD Request # 16 | Add time&sales data | Remembered last file record date-time: 2024-06-20 14:29:23.200000 2024-06-20 14:29:27.369 | HD Request # 16 | Completion time: 2s. 2024-06-20 14:29:27.369 | HD Request # 16 | Intraday data download complete for GCQ24_FUT_CME. Unique request ID: 19 2024-06-20 14:29:27.369 | Removing historical data download ID 19. 2024-06-20 14:29:27.369 | Real-time Intraday chart data file updates started for GCQ24_FUT_CME 2024-06-20 14:29:27.369 | Intraday chart data file opened for GCQ24_FUT_CME 2024-06-20 14:29:27.369 | HD Request # 16 | Enabling Intraday chart updating for symbol. 2024-06-20 14:29:27.369 | 2024-06-20 14:29:27.369 | No download requests in the queue to start downloads for. 2024-06-20 14:29:27.602 | Socket (3) | Socket gracefully closed by remote side. 2024-06-20 14:29:27.602 | Socket (3) | Closed. 2024-06-20 14:29:28.606 | DTC - Sub Instance | Received security definition for symbol GCQ24_FUT_CME 2024-06-20 14:29:28.722 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\GCQ24_FUT_CME.scid. Thread ID: 6576 2024-06-20 14:29:46.380 | DTC - Sub Instance | Real-time data for symbol GCQ24_FUT_CME is currently unavailable. |