Support Board
Date/Time: Thu, 28 Nov 2024 11:48:17 +0000
Nasdaq - Global Index Data Service
View Count: 1644
| [2023-04-04 15:38:01] |
| User668058 - Posts: 9 |
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I'm having issues with switching from the S&P 500 indices via the old sierrachart exchange data feed to the newest data feed Nasdaq Global NQGI feed (NQGI) with these symbols: https://indexes.nasdaqomx.com/Home/GidsDirectory In the process of making the switch, I'm unable to get live data from the nasdaq global index data service. Please see attachment. https://www.sierrachart.com/image.php?Image=1680622478458.png Also, the Delayed Header (DD:) does not show on the headers for the NQGI symbols. Please advise |
| [2023-04-04 17:43:52] |
| User668058 - Posts: 9 |
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NQTV symbols are real-time for me, but NQGI symbols are not. My account does have the NQGI symbols activated - received the message "The 'NASDAQ Global Indexes' exchange has been internally activated..." https://www.sierrachart.com/image.php?Image=1680630081119.png When will the GI symbols be in real-time? |
| [2023-04-04 20:12:46] |
| Sierra_Chart Engineering - Posts: 17201 |
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Are you available for a call for us to look at this? Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-04 20:13:06
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| [2023-04-05 15:11:17] |
| Sierra_Chart Engineering - Posts: 17201 |
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Are you still having any issue? You really should not. If there is any issue make sure you are running an up-to-date version of Sierra Chart: Software Download: Fast Update Also refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart And make sure the correct symbols are being used. You can find them in File >> Find Symbol >> NASDAQ Global Indexes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-06 06:43:47] |
| User668058 - Posts: 9 |
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Unfortunately, this is still an issue. I have up-to-date version 2488. I did everything in help topic 3, including disabling custom symbols, updating symbols from server. I've connected to both "SC Data - All Services" as well as "CQG WebAPI", ussing the "File -> Find Symbol". When I use CQG, I get the orange reading of symbol was not found like here: https://www.sierrachart.com/image.php?Image=1680761165163.png When I use SC Data, I don't get the orange symbol not found. https://www.sierrachart.com/image.php?Image=1680761654425.png I do have "Allow Support for Sierra Chart Data Feeds" set to "Yes". In the last screen shot, you can clearly see the NQGI data not coming in. From the log of it, it appears to me that the data should be trickling in. Attached is a screen shot of the log file. https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=78937 [ Triggering next historical data download in queue. | 2023-04-06 02:31:59.680 HD Request # 5 | Downloading Intraday chart data for NQJPLC-NQGI to the file NQJPLC-NQGI.scid. Service: nasdaq_global_indexes.data | 2023-04-06 02:31:59.680 HD Request # 5 | Download start date-time: 2023-04-06 02:31:39.000000. File last date-time: 2023-04-06 02:31:39.276000 | 2023-04-06 02:31:59.680 HD Request # 5 | Using server: ds3.sierracharts.com port 10150 | 2023-04-06 02:31:59.680 Socket (3) | Creating socket. | 2023-04-06 02:31:59.680 Socket (3) | New receive buffer size: 5242880 | 2023-04-06 02:31:59.680 Socket (3) | Connecting to IP: 142.215.18.104. | 2023-04-06 02:31:59.680 Socket (2) | Socket gracefully closed by remote side. | 2023-04-06 02:31:59.737 Socket (2) | Closed. | 2023-04-06 02:31:59.737 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-04-06 02:31:59.770 DTC Client socket (2) | Creating socket. | 2023-04-06 02:31:59.771 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-04-06 02:31:59.771 DTC Client socket (2) | Connecting to IP: 142.215.17.187. | 2023-04-06 02:31:59.771 HD Request # 5 | Setting DTC encoding to Binary VLS | 2023-04-06 02:31:59.807 HD Request # 5 | Sending historical data logon request message. | 2023-04-06 02:31:59.807 Denali Data Feed | Network connection to server complete. | 2023-04-06 02:31:59.833 Denali Data Feed | Starting socket receive thread. | 2023-04-06 02:31:59.833 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-04-06 02:31:59.833 HD Request # 5 | Requesting Intraday data. Start date-time: 2023-04-06 02:31:39. Record interval: 1. Symbol: NQJPLC-NQGI | 2023-04-06 02:31:59.868 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-04-06 02:31:59.903 Denali Data Feed | Sending logon request message. | 2023-04-06 02:31:59.903 HD Request # 5 | Decompressing data. | 2023-04-06 02:31:59.928 HD Request # 5 | Receiving Intraday data for NQJPLC-NQGI starting at 2023-04-06 02:31:39.276000 | 2023-04-06 02:31:59.929 Socket (3) | CloseSocket call. | 2023-04-06 02:31:59.929 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-04-06 02:31:59.929 Historical data download thread signaled to stop. | 2023-04-06 02:31:59.929 HD Request # 5 | Timestamp of first Intraday data file record written: 2023-04-06 02:31:39.276000. | 2023-04-06 02:31:59.929 HD Request # 5 | Received 21 Intraday data records from 2023-04-06 02:31:39.276000 to 2023-04-06 02:31:59.275000 (20.0 seconds. Delay: 0.7 seconds) and wrote 21 records for NQJPLC-NQGI | 2023-04-06 02:31:59.929 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2023-04-06 06:31:59.275000 | 2023-04-06 02:31:59.933 HD Request # 5 | Completion time: 0s. | 2023-04-06 02:31:59.933 HD Request # 5 | Intraday data download complete for NQJPLC-NQGI. Unique request ID: 5 | 2023-04-06 02:31:59.933 Removing historical data download ID 5. | 2023-04-06 02:31:59.933 Real-time Intraday chart data file updates started for NQJPLC-NQGI | 2023-04-06 02:31:59.933 Opened cached Intraday file: S:\Sierrachart_20230402\Data\NQJPLC-NQGI.scid. Thread ID: 12528 | 2023-04-06 02:31:59.933 Intraday chart data file opened for NQJPLC-NQGI | 2023-04-06 02:31:59.933 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2023-04-06 02:31:59.933 ESM23-CME[M] 5 Sec #1 | Historical data download for additional symbol NQJPLC-NQGI with ID 5 has completed. | 2023-04-06 02:31:59.933 ] Yes, I'm available for a phone call to discuss. My phone number on the SC account is up to date. Date Time Of Last Edit: 2023-04-06 13:19:37
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 NQJPLC-NQGI.png / V - Attached On 2023-04-06 06:41:48 UTC - Size: 90.21 KB - 104 views |
| [2023-04-06 13:35:35] |
| User668058 - Posts: 9 |
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I'm using EST time on my SC, 15min before the US open. I tried NQDEL-NQGI as a Germany index should be having data coming in at this time, and it does load data up to the current moment. However, no streaming live data after that. https://www.sierrachart.com/image.php?Image=1680787725222.png Here's some of the log file: Reading Internal Order ID file. | 2023-04-06 09:15:27.409 Reading Trade Orders file. | 2023-04-06 09:15:27.447 Reading Trade Positions file. | 2023-04-06 09:15:27.447 Reading Trade Account Data files. | 2023-04-06 09:15:27.447 Software version: 2488 64-bit | 2023-04-06 09:15:27.448 Primary Thread ID: 8024 | 2023-04-06 09:15:27.448 Usage end date: 2023-04-22 | 2023-04-06 09:15:27.448 Enabled for: Advanced Features 2. | 2023-04-06 09:15:27.448 Enabled for: Sierra Chart Historical Data Service. | 2023-04-06 09:15:27.448 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-04-06 09:15:27.448 Enabled for: Delayed Denali Exchange Data Feed. | 2023-04-06 09:15:27.448 Enabled for exchange2: CME (Trading Account Required) | 2023-04-06 09:15:27.448 Enabled for exchange2: CBOT (Trading Account Required) | 2023-04-06 09:15:27.448 Enabled for exchange2: COMEX (Trading Account Required) | 2023-04-06 09:15:27.448 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-04-06 09:15:27.448 Enabled for exchange2: fairx_exchange.data | 2023-04-06 09:15:27.448 Enabled for exchange2: NASDAQ US stock data | 2023-04-06 09:15:27.448 Enabled for exchange2: NASDAQ Global Indexes | 2023-04-06 09:15:27.448 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-04-06 09:15:27.448 Current selected Data/Trading service: SC Data - All Services | 2023-04-06 09:15:27.448 Custom symbol settings values: disabled | 2023-04-06 09:15:27.448 Chart Update Interval: 500 | 2023-04-06 09:15:27.448 Intraday Data Storage Time Unit: 1 | 2023-04-06 09:15:27.448 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-04-06 09:15:27.448 2023-04-06 13:15:27 Local computer time in UTC | 2023-04-06 09:15:27.448 2023-04-06 09:15:27 Local computer time in SC Time Zone | 2023-04-06 09:15:27.448 2023-04-06 13:15:28 Server time in UTC | 2023-04-06 09:15:27.448 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-04-06 09:15:27.448 Program path: S:\Sierrachart_20230402\ | 2023-04-06 09:15:27.448 Data Files path: S:\Sierrachart_20230402\Data\ | 2023-04-06 09:15:27.448 OS Version Number: 6.3 | 2023-04-06 09:15:27.448 Locale Setting: C | 2023-04-06 09:15:27.448 ... Crash reporter started: true | 2023-04-06 09:15:27.448 ... Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-04-06 09:15:27.459 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-04-06 09:15:27.474 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-04-06 09:15:27.665 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-04-06 09:15:27.665 Received 5 login tokens. | 2023-04-06 09:15:28.054 Symbol settings MD5 received. Request ID: 1. | 2023-04-06 09:15:29.830 Symbol settings are up-to-date for scdataallservices. | 2023-04-06 09:15:29.830 SC Data - All Services | Connected to server complete. | 2023-04-06 09:15:34.352 ... Triggering next historical data download in queue. | 2023-04-06 09:15:34.352 ... Triggering next historical data download in queue. | 2023-04-06 09:15:48.825 No download requests in the queue to start downloads for. | 2023-04-06 09:15:48.825 Socket (2) | Socket gracefully closed by remote side. | 2023-04-06 09:15:48.879 Socket (2) | Closed. | 2023-04-06 09:15:48.879 Enabling compression for file: S:\Sierrachart_20230402\Data\NQDELC-NQGI.scid. This may take a while. | 2023-04-06 09:16:25.260 File compression enabled. S:\Sierrachart_20230402\Data\NQDELC-NQGI.scid. CompressionState=0 | 2023-04-06 09:16:25.260 NQDELC-NQGI 1 Min #4 | Reloading chart. | 2023-04-06 09:16:25.261 NQDELC-NQGI 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: S:\Sierrachart_20230402\Data\NQDELC-NQGI.scid | 2023-04-06 09:16:25.265 SC Data - All Services | Starting real-time market data updates for: NQDELC-NQGI. ID: 4 Service code: nasdaq_global_indexes.data | 2023-04-06 09:16:25.761 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NQDELC-NQGI | 2023-04-06 09:16:25.761 SC Data - All Services | Requesting security definition data for: NQDELC-NQGI. ID: 4 | 2023-04-06 09:16:25.761 Added historical Intraday data request for NQDELC-NQGI to the queue. | 2023-04-06 09:16:25.761 Intraday data recording state for symbol NQDELC-NQGI is set to download 'Pending'. | 2023-04-06 09:16:25.761 Triggering next historical data download in queue. | 2023-04-06 09:16:25.761 Delaying start of download for NQDELC-NQGI. | 2023-04-06 09:16:25.761 HD Request # 4 | Downloading Intraday chart data for NQDELC-NQGI to the file NQDELC-NQGI.scid. Service: nasdaq_global_indexes.data | 2023-04-06 09:16:30.837 HD Request # 4 | Download start date-time: 2022-10-02 09:16:30.000000. File last date-time: 00:00:00.000000 | 2023-04-06 09:16:30.837 HD Request # 4 | Using server: ds3.sierracharts.com port 10150 | 2023-04-06 09:16:30.837 Socket (2) | Creating socket. | 2023-04-06 09:16:30.837 Socket (2) | New receive buffer size: 5242880 | 2023-04-06 09:16:30.837 Socket (2) | Connecting to IP: 142.215.18.104. | 2023-04-06 09:16:30.837 HD Request # 4 | Setting DTC encoding to Binary VLS | 2023-04-06 09:16:30.962 HD Request # 4 | Sending historical data logon request message. | 2023-04-06 09:16:30.962 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-10-02 09:16:30. Record interval: 1. Symbol: NQDELC-NQGI | 2023-04-06 09:16:31.560 HD Request # 4 | Decompressing data. | 2023-04-06 09:16:31.621 HD Request # 4 | Receiving Intraday data for NQDELC-NQGI starting at 2023-03-29 04:45:54.748000 | 2023-04-06 09:16:31.828 HD Request # 4 | Timestamp of first Intraday data file record written: 2023-03-29 04:45:54.748000. | 2023-04-06 09:16:32.176 Socket (2) | CloseSocket call. | 2023-04-06 09:16:32.703 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-04-06 09:16:32.703 Historical data download thread signaled to stop. | 2023-04-06 09:16:32.707 HD Request # 4 | Received 210637 Intraday data records from 2023-03-29 04:45:54.748000 to 2023-04-06 09:16:32.749000 (8.2 days. Delay: -0.0 seconds) and wrote 210637 records for NQDELC-NQGI | 2023-04-06 09:16:32.708 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2023-04-06 13:16:32.749000 | 2023-04-06 09:16:32.711 HD Request # 4 | Completion time: 2s. | 2023-04-06 09:16:32.711 HD Request # 4 | Intraday data download complete for NQDELC-NQGI. Unique request ID: 4 | 2023-04-06 09:16:32.711 Removing historical data download ID 4. | 2023-04-06 09:16:32.711 Real-time Intraday chart data file updates started for NQDELC-NQGI | 2023-04-06 09:16:32.711 Opened cached Intraday file: S:\Sierrachart_20230402\Data\NQDELC-NQGI.scid. Thread ID: 8024 | 2023-04-06 09:16:32.711 Intraday chart data file opened for NQDELC-NQGI | 2023-04-06 09:16:32.711 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-04-06 09:16:32.711 ... |
| [2023-04-07 14:02:30] |
| User668058 - Posts: 9 |
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Please update the community and I on the status of this. I have spoken to and have done screen shares with two other sierrachart users, and they also are unable to get true live-streaming data from the NQGI symbols. Not being able to get NQGI live streaming data, and no longer being able to get an activation of the Sierrachart Exchange Datafeed with S&P 500 indicies, is a major, major issue. Others in the community that have had this issue, please add to this thread as I don't believe I'm the only one. Of course, with the markets closed for the holiday weekend, testing live-streaming isn't possible. Date Time Of Last Edit: 2023-04-07 14:02:50
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| [2023-04-07 18:38:02] |
| Sierra_Chart Engineering - Posts: 17201 |
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We tried calling but it says your voicemail box is not set up and there was no other answer. There definitively should not be any problem. The issue is not reproducible when using CQG. If anyone else has a problem they need to contact us directly. We do not know what the issue would be in their case. They need to be told to contact us. It does not help to make reference to what they are saying. Each user needs to contact us. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings While following the above steps, disable Custom Symbol Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-07 18:38:55
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| [2023-04-10 05:25:41] |
| User668058 - Posts: 9 |
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Thank you for trying to call me. I will be available for a call after 12:30am EST Monday. I've completed all recommendations with no avail. |
| [2023-05-07 11:07:44] |
| Sierra_Chart Engineering - Posts: 17201 |
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We see no follow-up posting here. We assume the issue is now resolved. As long as Sierra Chart is up-to-date you should be fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-07 11:07:52
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