Support Board
Date/Time: Sun, 24 Nov 2024 01:57:39 +0000
Sierra Chart Historical Data Feed Indices (from Barchart) Not Downloading
View Count: 1035
| [2022-07-07 19:16:00] |
| SlipperyPenguin - Posts: 9 |
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I'm trying look at some market breadth indicators for the Russell and S&P, but they either fail to download or have missing data. I checked TradingView for similar data just to double check data availability and had no issues seeing latest data on their website. In Sierra Chart, I run into the following issues for a select sample... $R1TW - download failed $R2TW - data available until 6/17, but expected data up to today (TradingView had data up to today) $R3TW - data available until 6/17, but expected data up to today (TradingView had data up to today) $R1OH - download failed $R2OH - download failed $R3OH - download failed $R2FI - download failed $S5TW - download failed This is a small sample. I've had no issues seeing the TradingView. I don't know how many other symbols in the "https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices" page don't work and I don't want to go through everything just in case there may be a common cause for many of these. Any idea what's could be the problem? Thanks! |
| [2022-07-08 11:07:41] |
| Sierra_Chart Engineering - Posts: 17154 |
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We cannot help with these particular symbols. If you do not get data for those, then it is definitely not something we would provide any technical help for. We only support these market statistics: Sierra Chart Market Statistics Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-08 11:10:40
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| [2022-07-08 12:02:14] |
| SlipperyPenguin - Posts: 9 |
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Thank you for the response, SC Engineering team! If I read that post correctly, all the indices that I'm interested in are coming from BarChart then via the SC Historical/Real-Time data feed. If this is the case and everything on the SC side is working perfectly, would you mind if I contact BarChart directly on behalf of Sierra Chart as a "user of the data" to see if their data feed to you is at fault? A handful of indices supported by that page are important to my analysis and I'd rather have everything within SC instead of using 2 charting services. And if by chance it helps our community of users, I'm willing to spend some time resolving it myself.
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| [2022-07-08 12:28:53] |
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Yes this is the case: all the indices that I'm interested in are coming from BarChart then via the SC Historical/Real-Time data feed.
would you mind if I contact BarChart directly on behalf of Sierra Chart as a "user of the data" to see if their data feed to you is at fault? Yes will be fine.We do believe that in the case of Russell-based indices, that Barchart has no authorization to distribute that data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-08 19:24:24] |
| SlipperyPenguin - Posts: 9 |
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Barchart was able to confirm that the symbols I listed were being populated appropriately in their system. They bounced me back to SC for any additional information. I don't know if a message log dump helps at all, but here it is for when I try to download any of those symbols. I have my data/trade settings set to Support SC data feeds so I wouldn't expect this. If those symbols are no longer supported for whatever reason, it would be helpful if they're removed from the supported symbols page for the SC Historic Data Feed (https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices). Thanks again! HD Request # 17 | Downloading Historical Daily chart data for $R2OH. Starting date: 1972-07-08. Service: cqg | 2022-07-08 15:19:00.073 HD Request # 17 | Requesting historical Daily data for $R2OH starting at 1972-07-07. SC External HD service. | 2022-07-08 15:19:00.735 HD Request # 17 | Error downloading historical Daily data for $R2OH. Error: user is not authorized to execute query for one or more of the specified symbols | 2022-07-08 15:19:00.868 HD Request # 17 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $R2OH | 2022-07-08 15:19:00.869 HD Request # 17 | Completion time: 0s. | 2022-07-08 15:19:00.869 HD Request # 17 | Daily data download complete for $R2OH. Unique request ID: 17 | 2022-07-08 15:19:00.869 |
| [2022-07-09 02:58:45] |
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We will ask them about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-09 14:18:08] |
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We know what the problem is. It affects your particular account since you are using the Sierra Chart exchange data feed. We will let Barchart know about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-12 16:47:52] |
| SlipperyPenguin - Posts: 9 |
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Thanks for helping out, SC engineering team! I confirm that I can open/download the symbols above (and many others now) from the SC historical data feed and Barchart. Consider this ticket resolved. Thanks again! |
| [2022-11-11 12:23:01] |
| UserCh123N - Posts: 9 |
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I too have difficulty opening historical daily charts for many symbols on the instance that connects to SC data- all service. Here is one of the log taken for reference: HD Request # 18 | Downloading Historical Daily chart data for MDX22-SIMEX. Starting date: 1972-11-11. Service: scdataallservices | 2022-11-11 12:01:31.347 HD Request # 18 | Requesting historical Daily data for D4X22 starting at 1972-11-10. SC External HD service. | 2022-11-11 12:01:32.259 HD Request # 18 | Error downloading historical Daily data for MDX22-SIMEX. Error: user is not authorized to execute query for one or more of the specified symbols| 2022-11-11 12:01:33.376 I believe that this is the same issue as the original poster since I am also subscribing to the Sierra Chart exchange data feed. SC engineering team, would you assist to contact Barchart in order to resolve this issue for my account as well? Thank you. |
| [2022-11-11 13:48:45] |
| Sierra_Chart Engineering - Posts: 17154 |
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We will check with our data provider regarding this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-11 15:28:52] |
| Sierra_Chart Engineering - Posts: 17154 |
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We see what the problem is in your case. We contacting our data provider about this to get it resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-01 01:53:40] |
| joshtrader - Posts: 488 |
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I am seeing this same error when trying to download data for $IUXX. This should simply be included if I'm using Denali, right? FWIW, I have data that downloaded as recently as last Monday but all of a sudden I can't get any new intraday data. I have updated global symbol settings and re-connected, with the same result. According to this link, I would think these should be working: Reduced Listing of $ Barchart Index Symbols
Date Time Of Last Edit: 2024-07-01 01:54:26
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| [2024-07-01 02:50:55] |
| Sierra_Chart Engineering - Posts: 17154 |
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NASDAQ indexes are no longer available through Barchart. We heard from Barchart that NASDAQ is now requiring licensing and exchange fees for these indexes. So they are no longer available. And we are not offering them directly any longer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-13 00:20:39] |
| liquidity - Posts: 5 |
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I seem to be experiencing a similar issue to the other users: This is a log from an IB instance: 2024-07-12 20:16:30.103 | HD Request # 1 | Requesting historical Daily data for TJU24 starting at 1974-07-25. SC External HD service. 2024-07-12 20:16:30.429 | HD Request # 1 | Error downloading historical Daily data for JGB-202409-OSE.JPN-JPY-1000000. Error: user is not authorized to execute query for one or more of the specified symbols 2024-07-12 20:16:30.429 | HD Request # 1 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for JGB-202409-OSE.JPN-JPY-1000000 This is a log for a sierra chart - all services instance: 2024-07-13 00:46:57.844 | HD Request # 10 | Downloading Historical Daily chart data for TJU24-JPX-DC. Starting date: 1974-07-26. Service: scdataallservices 2024-07-13 00:46:58.093 | HD Request # 10 | Requesting historical Daily data for TJU24 starting at 1974-07-25. SC External HD service. 2024-07-13 00:46:58.353 | HD Request # 10 | Error downloading historical Daily data for TJU24-JPX-DC. Error: user is not authorized to execute query for one or more of the specified symbols This was working for me as of 2 days ago. It would be greatly appreciated if you could take a look at my account as well Date Time Of Last Edit: 2024-07-13 00:48:53
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| [2024-07-13 08:14:09] |
| User551647 - Posts: 22 |
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I might have a similar problem with barchart data that does not show the current week: I loaded a single chart and used the "delete and download date" entry in the right-click context menu receiving the log postet below. The critical line seems to be: "2024-07-13 04:09:17.796 | HD Request # 837 | Received 56 Daily data records from 2024-04-18 00:00:00 to 2024-07-09 00:00:00 (83.0 days) and wrote 56 records for $MMFI" so data stops on July 9, 2024 2024-07-13 04:09:11.557 | $MMFI Daily #5 | Reloading chart. 2024-07-13 04:09:11.590 | $MMFI Daily #5 | Chart data loading complete. 2024-07-13 04:09:15.748 | Added historical Daily data request for $MMFI to the queue. 2024-07-13 04:09:15.748 | Triggering next historical data download in queue. 2024-07-13 04:09:15.749 | HD Request # 837 | Downloading Historical Daily chart data for $MMFI. Starting date: 2024-04-18. Service: DTCSubInstance 2024-07-13 04:09:15.749 | HD Request # 837 | Using server: 127.0.0.1 port 11098 2024-07-13 04:09:15.749 | Socket (2) | Creating socket. 2024-07-13 04:09:15.749 | Socket (2) | New receive buffer size: 0 2024-07-13 04:09:15.749 | Socket (2) | Connecting to IP: 127.0.0.1. 2024-07-13 04:09:15.759 | HD Request # 837 | Setting DTC encoding to Binary VLS 2024-07-13 04:09:15.759 | HD Request # 837 | Sending historical data logon request message. 2024-07-13 04:09:15.759 | HD Request # 837 | Requesting historical Daily data starting at 2024-04-18. 2024-07-13 04:09:15.759 | HD Request # 837 | Data is being downloaded from a remote source. Download will start when this is done. 2024-07-13 04:09:17.751 | HD Request # 837 | Decompressing data. 2024-07-13 04:09:17.773 | HD Request # 837 | Receiving historical Daily data for $MMFI starting at 2024-04-18. 2024-07-13 04:09:17.773 | HD Request # 837 | Writing historical Daily data to the file $MMFI.dly. 2024-07-13 04:09:17.796 | Socket (2) | CloseSocket call. 2024-07-13 04:09:17.796 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-07-13 04:09:17.796 | Historical data download thread signaled to stop. 2024-07-13 04:09:17.796 | HD Request # 837 | Received 56 Daily data records from 2024-04-18 00:00:00 to 2024-07-09 00:00:00 (83.0 days) and wrote 56 records for $MMFI 2024-07-13 04:09:17.796 | HD Request # 837 | Completion time: 2s. 2024-07-13 04:09:17.796 | HD Request # 837 | Daily data download complete for $MMFI. Unique request ID: 935 2024-07-13 04:09:17.796 | Removing historical data download ID 935. 2024-07-13 04:09:17.796 | 2024-07-13 04:09:17.796 | No download requests in the queue to start downloads for. 2024-07-13 04:09:17.796 | Socket (2) | Socket gracefully closed by remote side. 2024-07-13 04:09:17.797 | Socket (2) | Closed. 2024-07-13 04:09:18.047 | $MMFI Daily #5 | Reloading chart. 2024-07-13 04:09:18.078 | $MMFI Daily #5 | Chart data loading complete. Can you please help, thank you very much in advance. |
| [2024-07-15 13:39:19] |
| John - SC Support - Posts: 36238 |
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We no longer have the data for $MMFI. What is available is all we have.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-15 13:58:32] |
| Sierra_Chart Engineering - Posts: 17154 |
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We might be able to get $MMFI added back. We will check on it but definitely we do not have the Japan exchange. We will make the changes now for the Interactive Brokers symbol settings to remove the historical data provided by Sierra Chart for those symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-15 14:01:41] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding post #14, there are no symbol mappings, to Barchart historical data, for those symbols. So you must have set this up. This data is no longer available and we cannot provide further help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-15 14:47:31] |
| User551647 - Posts: 22 |
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Thank you for looking into this. The $MMFI symbol is one of many that Barchart offers in the field of "market breadth" indicators These can be found under the following pages, where a variety of symbols is available which can be found clicking one the little question mark names "details. (see symbols in the attached text file) https://www.barchart.com/stocks/momentum Then there is another set of market breadth indicators for percentage of stocks that are above certain SMAs on the following page https://www.barchart.com/stocks/market-performance So all of them were available up to July 9, 2024. Has anything changed since then? Would be great to be able to use all those symbols. It is a different data feed but the following symbol does also not update since July 1, 2024: RVX_CGI Date Time Of Last Edit: 2024-07-15 15:36:34
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 Summary of Stocks With New Highs and Lows.txt - Attached On 2024-07-15 14:32:57 UTC - Size: 2.26 KB - 80 views |
| [2024-07-16 10:13:08] |
| Sierra_Chart Engineering - Posts: 17154 |
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Market Breadth indicators are now available again. We will check on this but this may no longer be available because the CBOE index feed has different categories. We may no longer be providing this category related to licensing requirements and fees: It is a different data feed but the following symbol does also not update since July 1, 2024: RVX_CGI
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 10:14:33
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