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Date/Time: Sat, 23 Nov 2024 02:07:34 +0000

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standard vs high compression

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[2021-07-27 09:04:21] #1 [Go To First Post]
User753428 - Posts: 163
I used to trade from the West Coast (US) and chart update interval (and Remote Buffer Delay) set to 20ms performed great. Now that I'm trading from Asia, I noticed a substantial amount of lag at 20ms setting. I have to increase it to 100ms. That's okay. My question is when choosing between standard vs high compression, which option is better for my case? What are the advantages and disadvantages of going with high compression over standard? Thanks.

[2021-07-27 09:53:13] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you look in the Message Log you will want to connect to DS13.SierraCharts.com which is our server on the US West Coast, which has subsea cable connectivity into the data center. Just reconnect until you get to that server. Now that I'm trading from Asia, I noticed a substantial amount of lag at 20ms setting. I have to increase it to 100ms. That's okay. This is due to packet retransmission due to packet loss. Using our West Coast server, should minimize this. But not fully. High compression is slightly slower but it is not perceivable. In your case we would recommend using high compression. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-27 09:54:33

[2021-07-27 11:54:12] #3 [Go To First Post]
User753428 - Posts: 163
If you look in the Message Log you will want to connect to DS13.SierraCharts.com which is our server on the US West Coast, which has subsea cable connectivity into the data center. Just reconnect until you get to that server. So I tried disconnecting and reconnecting about 12 times in a row now and it just keeps rotating between DS23, DS22, and DS21. I know in this thread: (Denali Data Feed Compression Available \| Post: 235037), you mentioned that Regarding post #22 and #23 we are working on making providing this server address automatically based on your location. We should have this done in about an hour. but it doesn't seem to be working for some reason. Do you mind setting me up with the westcoast ds13 server? Thanks.

[2021-07-27 14:10:12] #4 [Go To First Post]
John - SC Support - Posts: 36238
We had a problem with the DS13 server the other day, so it is not currently available. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-27 22:21:54] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we apologize, we took DS13 out of the list of servers temporarily, because of a problem with a firmware update on the router. But the data center corrected that for us yesterday. We forgot to put it back in the list. This is now done. Restart Sierra Chart to get that server back in the list. We can also set your account to always use that server so you do not have to keep reconnecting. Just let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-27 22:23:05

[2021-07-28 09:20:33] #6 [Go To First Post]
trader0222 - Posts: 30
Hi SC Support, I am connecting from Singapore and would like to confirm that DS13 is the best server for my location. If so, please set my account to always use this server. Thank you.

[2021-07-28 14:55:39] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will do that. But will not be complete until later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-29 04:49:58] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
Regarding post #6 this is now completed for your account. Restart Sierra Chart and by default DS13 should be used. And there will only be a failover to the other servers if there is a failure to connect to that server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-30 09:43:34] #9 [Go To First Post]
User753428 - Posts: 163
We can also set your account to always use that server so you do not have to keep reconnecting. Yes, it'd be great if you could set up my account to always connect to the DS13 server. Thanks!

[2021-07-30 10:08:00] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is done. You will need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-10 16:12:34] #11 [Go To First Post]
User753428 - Posts: 163
Yes, it'd be great if you could set up my account to always connect to the DS13 server. Thanks! This is done. You will need to restart Sierra Chart. Sorry but can you revert this change back to default so that I can alternate among DS23, 22, 21, and 13 servers like before? Thanks.

[2021-08-10 21:49:10] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
This has now been done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-05-05 05:23:09] #13 [Go To First Post]
trader0222 - Posts: 30
Hi SC Support, Previously, you helped to default my account to DS13 standard vs high compression Can i check if this arrangement/setup is still in place? I read this thread and the suggested solution Denali data delay in Thailand and solution I am experiencing similar Denali delays over the past week like the Thailand users but I am in Singapore.

[2024-05-05 07:37:09] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
With changes that have been made, the change we did back then which is nearly 3 years ago no longer has any effect. You need to manually specify on your side to use DS13.SierraCharts.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-16 00:27:57] #15 [Go To First Post]
UserCh123N - Posts: 9
Hi SC Support, I would like to have my account setup as well to be able to connect to DS13 server. It is returning logon error when I override the real time server address. No issues connecting to other server when I left the option blank. Trading from Singapore similar to previous poster, I wanted to see if this setup will improve latency even further during news event. SC version is 2667.

[2024-08-16 02:15:11] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
DS13 is now located in Michigan in the United States. We are checking why there is a connection problem to it. There should not be. In your case since you are in Singapore we recommend using DS40.SierraCharts.com which is in New Zealand. This only provides real-time data and not historical data. Do not set a specific address for historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-16 02:15:44

[2024-08-16 02:25:03] #17 [Go To First Post]
UserCh123N - Posts: 9
The same error occurs with DS40. I should mention that I am running SC via Crossover for Mac. I hope it is an account specific setting that can be resolved. 2024-08-16 02:19:39.295 \| Denali Data Feed \| Server Name: RealTimeServer. 2024-08-16 02:19:39.295 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-08-16 02:19:39.295 \| Denali Data Feed \| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary.

[2024-08-16 03:28:07] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
We see no problems connecting to DS13: 2024-08-15 22:18:20.952 \| Denali Data Feed \| Starting real-time market data updates for: GCZ24-COMEX (GCZ24). ID: 1 Service code: comex 2024-08-15 22:18:20.959 \| Denali Data Feed \| Connecting to the server DS13.SierraCharts.com. Port 443 2024-08-15 22:18:20.965 \| Denali Data Feed \| Requesting security definition data for: GCZ24-COMEX (GCZ24). ID: 1 2024-08-15 22:18:20.965 \| Starting DelayedDownloadMonitoringTimer 2024-08-15 22:18:20.965 \| Starting HDTimeoutTimer 2024-08-15 22:18:20.966 \| Added historical Intraday data request for GCZ24-COMEX to the queue. 2024-08-15 22:18:20.966 \| Intraday data recording state for symbol GCZ24-COMEX is set to download 'Pending'. 2024-08-15 22:18:20.975 \| Triggering next historical data download in queue. 2024-08-15 22:18:20.976 \| Delaying start of download for GCZ24-COMEX. 2024-08-15 22:18:20.992 \| Denali Data Feed \| Network connection to server complete. 2024-08-15 22:18:20.992 \| Denali Data Feed \| Starting socket receive thread. 2024-08-15 22:18:20.993 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-08-15 22:18:21.024 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-08-15 22:18:21.024 \| Denali Data Feed \| Sending logon request message. 2024-08-15 22:18:21.899 \| Denali Data Feed \| Received logon response. 2024-08-15 22:18:21.899 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-08-15 22:18:21.899 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-08-15 22:18:21.899 \| Denali Data Feed \| Successfully connected. 2024-08-15 22:18:21.899 \| Denali Data Feed \| Trading is not supported. 2024-08-15 22:18:21.899 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-08-15 22:18:21.900 \| Denali Data Feed \| Restarting real-time data updates for symbol: GCZ24-COMEX -> GCZ24 No problem connecting to DS40 : 2024-08-15 22:46:47.416 \| Denali Data Feed \| Starting real-time market data updates for: GCZ24-COMEX (GCZ24). ID: 1 Service code: comex 2024-08-15 22:46:47.416 \| Denali Data Feed \| Connecting to the server DS40.SierraCharts.com. Port 10048 2024-08-15 22:46:47.417 \| Denali Data Feed \| Requesting security definition data for: GCZ24-COMEX (GCZ24). ID: 1 2024-08-15 22:46:47.418 \| Added historical Intraday data request for GCZ24-COMEX to the queue. 2024-08-15 22:46:47.418 \| Intraday data recording state for symbol GCZ24-COMEX is set to download 'Pending'. 2024-08-15 22:46:47.418 \| Triggering next historical data download in queue. 2024-08-15 22:46:47.441 \| Delaying start of download for GCZ24-COMEX. 2024-08-15 22:46:47.721 \| Denali Data Feed \| Network connection to server complete. 2024-08-15 22:46:47.721 \| Denali Data Feed \| Starting socket receive thread. 2024-08-15 22:46:47.723 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-08-15 22:46:47.976 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-08-15 22:46:47.976 \| Denali Data Feed \| Sending logon request message. 2024-08-15 22:46:49.851 \| Denali Data Feed \| Received logon response. 2024-08-15 22:46:49.851 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-08-15 22:46:49.851 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-08-15 22:46:49.851 \| Denali Data Feed \| Successfully connected. 2024-08-15 22:46:49.851 \| Denali Data Feed \| Trading is not supported. 2024-08-15 22:46:49.851 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-08-15 22:46:49.852 \| Denali Data Feed \| Restarting real-time data updates for symbol: GCZ24-COMEX -> GCZ24 Set this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) To: ds40.sierracharts.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-16 03:54:15] #19 [Go To First Post]
UserCh123N - Posts: 9
Alright I have successfully connected to your New Zealand server. Leaving the port number empty make it works. Thank you.

[2024-08-16 12:48:13] #20 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
Yes do not specify the port number. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-16 12:48:18

[2024-09-25 01:04:10] #21 [Go To First Post]
UserCh123N - Posts: 9
I am unable to establish a proper connection to ds40.sierracharts.com from Singapore right now (8.45 AM SGT). Switching to other servers solved the data feed stream. Strange thing that I could still run ping test to ds40 without issue. Would you see if any changes on your side to cause this? Denali data feed has been rock solid for the past month since the first time I utilized this server until the US morning session today. I experience no packet loss or price lag during peak hours/news with ds40 and I would like to keep this arrangement if possible. SC version 2679. Here is the message log for reference: 2024-09-25 00:09:47.926 \| Denali Data Feed \| Connecting to the server ds40.sierracharts.com. Port 10048 2024-09-25 00:09:47.927 \| DTC Client socket (4) \| Creating socket. 2024-09-25 00:09:47.927 \| DTC Client socket (4) \| New receive buffer size: 5242880 2024-09-25 00:09:47.927 \| DTC Client socket (4) \| Connecting to IP: 202.52.152.130. 2024-09-25 00:10:07.927 \| Denali Data Feed \| Timeout connecting to server. 2024-09-25 00:10:07.927 \| DTC Client socket (4) \| CloseSocket call. 2024-09-25 00:10:07.927 \| Denali Data Feed \| Disconnected from the server. 2024-09-25 00:10:07.927 \| Denali Data Feed \| Data feed disconnected. Will reconnect in 3 seconds. 2024-09-25 00:10:07.927 \| DTC Client socket (4) \| Closed.

[2024-09-25 03:17:59] #22 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
We apologize for this, that server encountered a problem with its memory, which we do need to resolve but it is up and running now. Although we do have to take it down for a few minutes again now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-25 03:30:00] #23 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
The system is back online now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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