Support Board
Date/Time: Wed, 15 Jan 2025 18:38:51 +0000
I just sent you the message log showing the disconnects I am getting
View Count: 770
| [2017-07-20 15:12:17] |
| User432504 - Posts: 73 |
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SC: I just got three disconnects in a row using a Rithmic feed into Sierra. Why is this happening? Everything else is working and streaming fine here? I tried to completely uninstall my virus software and still I get these disconnects? Please fix this or inform me how to fix it. I sent you the message log showing the disconnects per your instruction. Thanks. Date Time Of Last Edit: 2017-07-20 15:12:41
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| [2017-07-20 17:37:27] |
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We are checking on this now. It is not related to a firewall. It is some communication problem between Sierra Chart and the bridge program. We are doing testing. It might be related to the installation error you had yesterday. What we want you to do is to update again with Help >> Download Prerelease. After you see the Sierra Chart installer running, wait 30 seconds before proceeding with the installation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-20 18:09:44] |
| User432504 - Posts: 73 |
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SC : I did the re-install again already last evening. When I did the re-install yesterday, it did not give me the error message like it originally did. However, I did the re-install again today just now. It did not give me the original message of being updated but with errors either times that I did the re-install. The bottom line is, I did the reinstall yesterday and did not get the update with error message. However, I did get the disconnects again today. It seems I get disconnected almost everyday and get the message that the heartbeat has not received a response in over 40 seconds. Someday's I get disconnected twice and usually spread out over the day. Today I was disconnected 3 times in a row. This can't go on. It is too distracting to my trading. Thanks for doing a fix for this. Date Time Of Last Edit: 2017-07-20 18:12:13
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| [2017-07-20 18:36:22] |
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It seems I get disconnected almost everyday and get the message that the heartbeat has not received a response in over 40 seconds. In general, we would advise to look at using another service other than Rithmic. Have a look at CQG or CTS. From a technical perspective, Rithmic is not preferred. Refer to: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-20 19:11:23
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| [2017-07-20 18:38:43] |
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What concerned us was this: Rithmic Trading | Message from server: ( | 2017-07-20 11:07:29
DTC message size is 0. This indicates a stream corruption. | 2017-07-20 11:07:30 DTC Client (87) | Initiating close of socket by core. | 2017-07-20 11:07:30 Connection to the external service has been lost. | 2017-07-20 11:07:30 DTC Client (87) | Shutdown started. Waiting for graceful close. | 2017-07-20 11:07:30 DTC Client (87) | Socket gracefully closed by remote side. | 2017-07-20 11:07:30 DTC Client (87) | Closed. | 2017-07-20 11:07:30 But the underlying reason for this could even be a problem within the Rithmic software itself. And that is something we do not have any control over either. This is why from a technical perspective we do not prefer Rithmic. If you decide you CTS, consider using the new low-cost connection model. Who is your broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-20 18:51:23] |
| User432504 - Posts: 73 |
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SC: I am a OneUpTrader person as of right now. Therefore, I have to use the data feed that they tell me to. My only choice is rithmic. I just got off the phone with the people at OneUpTrader and they said that rithmic had some issues today with disconnects. So I was not alone. Again, my only choice is rithmic. I can't change to another feed. I don't have that option. Maybe you can get with Rithmic and see if there is something you can tell them that will help correct this? Thanks. |
| [2017-07-20 20:16:41] |
| User432504 - Posts: 73 |
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SC: I just thought of something else....I am running two instances of Sierra Charts. One on my main computer and another on my laptop. These two computers are connected to my cable internet via a router. They are both using a rithmic feed into Sierra Charts. I noticed a reply to someone earlier today from Sierra Engineering support and it gave this link. https://www.sierrachart.com/index.php?page=docNewInstance.php#UsingCorrectTradeAccount Would I need to change the ports per those instructions? Do you think that would solve my disconnect issues? Thanks for your help. |
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