Support Board
Date/Time: Wed, 15 Jan 2025 18:40:26 +0000
Post From: I just sent you the message log showing the disconnects I am getting
| [2017-07-20 18:36:22] |
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It seems I get disconnected almost everyday and get the message that the heartbeat has not received a response in over 40 seconds. In general, we would advise to look at using another service other than Rithmic. Have a look at CQG or CTS. From a technical perspective, Rithmic is not preferred. Refer to: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-20 19:11:23
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