Support Board
Date/Time: Sun, 22 Dec 2024 05:45:30 +0000
[Locked] - orders not getting filled
View Count: 1677
| [2013-08-14 13:43:59] |
| User85195 - Posts: 60 |
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I've been trading CL and GC with a sim datafeed from CTS. I use a 2 tick market-limit order for entry. up until yesterday all my orders got filled if price travelled through them. but something happened yesterday and I no longer get filled consistently. now the majority of my orders just get ignored, price travels through my entry and nothing happens. not even 1 contract get filled. what's happening? |
| [2013-08-14 17:11:07] |
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We need to test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-15 02:32:58] |
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What is meant by a market-limit order?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-15 11:57:17] |
| User85195 - Posts: 60 |
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oh, sorry, I use a 2 tick stop-limit order for entry, and attached orders for exit.
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| [2013-08-22 10:53:48] |
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Update to Sierra Chart 1014 by selecting Help >> Download Prerelease and let us know if you still see any further problems.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-11 13:18:00] |
| butch1130 - Posts: 8 |
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I am experiencing the same issue. Software version 1034. I am using stop orders to enter the market in the US OIL contract. It is either ignoring my orders all together, or it is giving me fills that never even trade at that price. I am using Ninja Trader with Zenfire Data as well as Investor RT with DTN data to confirm. This is a problem. Can you assist? Thanks. |
| [2013-10-11 15:39:27] |
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Is this with simulated trading? We will look into this. Potentially there could be a problem with version 1034 because there were some changes with the filling of simulated orders. This is still a prerelease. Please go back to 1032 until we look into the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-07 17:39:09] |
| User821872 - Posts: 7 |
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Hello SC Engineering, I am using SC Level 5 on simulated mode with FXCM datafeed. I have unfilled limit and stop orders. The market has traded straight through the stop/target price without executing. This happens often but not always. I noticed that if the computer is off orders won't be executed but this happened in real time, with the computer on. I checked all the related post but I couldn't find an answer about the current release. Can you please help me? Thank you in advance. |
| [2015-07-07 21:09:44] |
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When this happens is Sierra Chart running and connected to the data feed? You can tell you are connected if File >> Connect to Data Feed is disabled. You need to have the chart open where the orders originated from and Trade >> Chart Trade Mode On needs to be enabled on this chart and it needs to be set to the same symbol and Trade Account that it was set to when the orders were submitted. This is all explained in more detail here: http://www.sierrachart.com/index.php?page=doc/doc_TradeSimulation.php#OrdersDoNotFill Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-08 08:43:01] |
| User821872 - Posts: 7 |
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Yes it is running and connected to the data feed. I saw it happen in real time. The price is moving and everything works but not the pending orders. Everything is enabled as you said. I know how the orders work and in any case there is a problem because the market trades straight through the orders without executing them. This happens frequently but not always. I am using Windows virtualization with Parallels, maybe it can cause this. Thank you. |
| [2015-07-08 08:53:48] |
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What is the status of the order when it does not fill? You will see that on the order line. It should be "Open". Are you watching the order on the exact same chart you submitted it from? This is necessary. It is not due to parallels. It could not be. There also could be a misunderstanding about how orders fill. You cannot observe the last trade price crossing through the order. In the case of a buy limit order, the Ask price will have to get to the order price or go lower. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-08 08:54:50
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| [2015-07-08 09:25:32] |
| User821872 - Posts: 7 |
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Yes I am watching the order on the exact same chart I submitted it from and the order status is "open" when it does not get filled. I observed that on the SPX500 a buy limit order didn't execute even if the price went 5 points below it. The same thing on USOil. It went down 60 points below my buy limit but didn't execute. Also, the Daily P/L count screwed up yesterday. I was up more than 60 point on USOil with a sell order, when the price arrived to the target, the sell order was closed but the buy limit remained open and I had to close it manually. I really don't understand this because if I open two opposite positions they should offset each other. This didn't happen yesterday, with one of them offsetting the other but remaining open. After I closed both the trades, I should have been up 65-70 points but the platform said only 8 points. This is not due to trade size because I traded 1 lot at a time. I tried today and orders are working. Date Time Of Last Edit: 2015-07-08 09:29:57
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| [2015-07-08 10:14:44] |
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I observed that on the SPX500 a buy limit order didn't execute even if the price went 5 points below it. The same thing on USOil. It went down 60 points below my buy limit but didn't execute. There is some explanation for this is. We just do not know yet. But in general, there cannot be anything wrong with the Trade Simulation functionality in Sierra Chart. You will need to provide us a video so we can see this. Make sure there are no orders for the symbol entered from any other chart and go to the chart and make sure Trade >>Only Orders from Chart is unchecked. Also, the Daily P/L count screwed up yesterday.
For understanding about how the Daily Profit/Loss works refer to:https://www.sierrachart.com/index.php?page=doc/doc_DailyProfitLossValue.html There is a reason for what you see. It does work properly but you might need to clear the Trade Activity Data for the symbol and Trade Account. I was up more than 60 point on USOil with a sell order,
when the price arrived to the target, the sell order was closed but the buy limit remained open and I had to close it manually. When you say "sell order" we assume you mean a Short Position. Please use the correct terminology so there is no misunderstanding. If the Buy Limit (Target) order filled and offset the position, it is not going to remain open if it has completely filled which it would in Trade Simulation Mode. If it still remains, there must be some misunderstanding and it is impossible for us to comment on this because we do not see exactly what you are seeing and we do not know exactly what you are doing. It is necessary to provide us a video. The Sierra Chart Trade Simulation functionality is 100% perfect. There cannot be a problem with it. We need to understand what it is you are doing, and what you are seeing exactly and we need to explain this because what you are describing simply makes no sense whatsoever. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-08 10:16:04
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| [2015-07-09 09:59:35] |
| User821872 - Posts: 7 |
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Ok, I don't a lot of experience with this platform and maybe it takes some time to understand all the main functionalities. I will study the way the Daily P/L works. Yes I meant a Short Position with no other trades open in that market. I expected the Buy Limit to offset the Short (a Market Order) but it remained open. It's hard to make a video but I will try. Where can I send it? Thank you for now. |
| [2015-07-09 10:34:41] |
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Yes, we know a video can be hard and we have been thinking about how best we can understand the issue without making it difficult for you. We could use a remote assistance session, assuming you are able to show us the problem at that time. Otherwise, we think the Trade Activity Log would help. We need to see all of the order lines for the particular orders which there is a question about. Here are instructions: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport We are closing this thread down because this is a new support request that should be in a new thread. This is an old thread. Start a new support request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-09 10:35:17
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