Support Board
Date/Time: Sun, 22 Dec 2024 04:57:16 +0000
Post From: orders not getting filled
| [2015-07-09 10:34:41] |
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Yes, we know a video can be hard and we have been thinking about how best we can understand the issue without making it difficult for you. We could use a remote assistance session, assuming you are able to show us the problem at that time. Otherwise, we think the Trade Activity Log would help. We need to see all of the order lines for the particular orders which there is a question about. Here are instructions: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport We are closing this thread down because this is a new support request that should be in a new thread. This is an old thread. Start a new support request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-09 10:35:17
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