Support Board
Date/Time: Sat, 11 Jan 2025 17:55:07 +0000
can't log in Rithmic
View Count: 3234
| [2016-12-06 14:31:47] |
| BenjaminR - Posts: 170 |
|
Hi - I can't connect to the Rithmic server. I am using Rithmic - 01, and the correct account name and password. I have contacted the Trader Application Group at my broker, and they don't see any attempts to log in. Please advise. Thank you. |
| [2016-12-06 15:18:41] |
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Provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=doc/PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-12-06 15:33:10] |
| BenjaminR - Posts: 170 |
|
Reading Internal Order ID file. | 2016-12-06 10:03:35 Reading Trade Orders file. | 2016-12-06 10:03:35 Reading Trade Positions file. | 2016-12-06 10:03:35 Software version: 1490 | 2016-12-06 10:03:35 Uses New Spreadsheets | 2016-12-06 10:03:35 Usage end date: 2017-12-13 | 2016-12-06 10:03:35 Enabled for: Advanced Features. | 2016-12-06 10:03:35 Enabled for: Advanced Features 2. | 2016-12-06 10:03:35 Enabled for: Sierra Chart Historical Data Service. | 2016-12-06 10:03:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-06 10:03:35 Current selected Data/Trading service: Rithmic Trading | 2016-12-06 10:03:35 Chart Update Interval: 500 | 2016-12-06 10:03:35 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-12-06 10:03:35 2016-12-06 10:03:40 Local computer time | 2016-12-06 10:03:35 2016-12-06 15:03:40 Local computer time in UTC | 2016-12-06 10:03:35 2016-12-06 10:03:40 Local computer time in SC Time Zone | 2016-12-06 10:03:35 2016-12-06 15:03:39 Server time in UTC | 2016-12-06 10:03:35 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-12-06 10:03:35 Program path: C:\SierraChart\ | 2016-12-06 10:03:35 Data Files path: C:\SierraChart\Data\ | 2016-12-06 10:03:35 OS Version Number: 6.0 | 2016-12-06 10:03:35 Locale Setting: C | 2016-12-06 10:03:35 Checking for new symbol settings for rim | 2016-12-06 10:03:35 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-06 10:03:35 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-12-06 10:03:35 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-12-06 10:03:35 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-12-06 10:03:35 Symbol settings are up-to-date for rim | 2016-12-06 10:03:41 Rithmic Trading | Port for executable: 49198 | 2016-12-06 10:03:45 Listening socket (532), port 49198 | Closed. | 2016-12-06 10:03:45 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:03:45 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-12-06 10:03:46 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-12-06 10:03:46 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-12-06 10:03:46 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-12-06 10:03:46 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49198 | 2016-12-06 10:03:48 Socket (4) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:03:48 Socket (4) | Shutdown and closed. | 2016-12-06 10:03:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:03:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:03:48 Rithmic Trading | Disconnected. | 2016-12-06 10:03:48 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:03:48 Rithmic Trading | Port for executable: 49200 | 2016-12-06 10:03:50 Listening socket (500), port 49200 | Closed. | 2016-12-06 10:03:50 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:03:50 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49200 | 2016-12-06 10:03:52 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:03:53 Socket (5) | Shutdown and closed. | 2016-12-06 10:03:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:03:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:03:53 Rithmic Trading | Disconnected. | 2016-12-06 10:03:53 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:03:53 Rithmic Trading | Port for executable: 49202 | 2016-12-06 10:03:55 Listening socket (584), port 49202 | Closed. | 2016-12-06 10:03:55 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:03:55 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49202 | 2016-12-06 10:03:57 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:03:58 Socket (6) | Shutdown and closed. | 2016-12-06 10:03:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:03:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:03:58 Rithmic Trading | Disconnected. | 2016-12-06 10:03:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:03:58 Rithmic Trading | Port for executable: 49204 | 2016-12-06 10:04:00 Listening socket (580), port 49204 | Closed. | 2016-12-06 10:04:00 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:00 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49204 | 2016-12-06 10:04:02 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:03 Socket (7) | Shutdown and closed. | 2016-12-06 10:04:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:03 Rithmic Trading | Disconnected. | 2016-12-06 10:04:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:03 Rithmic Trading | Port for executable: 49206 | 2016-12-06 10:04:05 Listening socket (592), port 49206 | Closed. | 2016-12-06 10:04:05 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49206 | 2016-12-06 10:04:07 Socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:08 Socket (8) | Shutdown and closed. | 2016-12-06 10:04:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:08 Rithmic Trading | Disconnected. | 2016-12-06 10:04:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:08 Rithmic Trading | Port for executable: 49208 | 2016-12-06 10:04:11 Listening socket (500), port 49208 | Closed. | 2016-12-06 10:04:11 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:11 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49208 | 2016-12-06 10:04:13 Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:14 Socket (9) | Shutdown and closed. | 2016-12-06 10:04:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:14 Rithmic Trading | Disconnected. | 2016-12-06 10:04:14 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:14 Rithmic Trading | Port for executable: 49210 | 2016-12-06 10:04:16 Listening socket (584), port 49210 | Closed. | 2016-12-06 10:04:16 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49210 | 2016-12-06 10:04:18 Socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:19 Socket (10) | Shutdown and closed. | 2016-12-06 10:04:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:19 Rithmic Trading | Disconnected. | 2016-12-06 10:04:19 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:19 Rithmic Trading | Port for executable: 49212 | 2016-12-06 10:04:21 Listening socket (580), port 49212 | Closed. | 2016-12-06 10:04:21 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49212 | 2016-12-06 10:04:23 Socket (11) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:24 Socket (11) | Shutdown and closed. | 2016-12-06 10:04:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:24 Rithmic Trading | Disconnected. | 2016-12-06 10:04:24 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:24 Rithmic Trading | Port for executable: 49214 | 2016-12-06 10:04:26 Listening socket (592), port 49214 | Closed. | 2016-12-06 10:04:26 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:26 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49214 | 2016-12-06 10:04:28 Socket (12) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:29 Socket (12) | Shutdown and closed. | 2016-12-06 10:04:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:29 Rithmic Trading | Disconnected. | 2016-12-06 10:04:29 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:29 Rithmic Trading | Port for executable: 49216 | 2016-12-06 10:04:31 Listening socket (500), port 49216 | Closed. | 2016-12-06 10:04:31 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:31 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49216 | 2016-12-06 10:04:33 Socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:34 Socket (13) | Shutdown and closed. | 2016-12-06 10:04:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:34 Rithmic Trading | Disconnected. | 2016-12-06 10:04:34 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:34 Rithmic Trading | Port for executable: 49218 | 2016-12-06 10:04:36 Listening socket (584), port 49218 | Closed. | 2016-12-06 10:04:36 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49218 | 2016-12-06 10:04:38 Socket (14) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:39 Socket (14) | Shutdown and closed. | 2016-12-06 10:04:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:39 Rithmic Trading | Disconnected. | 2016-12-06 10:04:39 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:39 Rithmic Trading | Port for executable: 49220 | 2016-12-06 10:04:41 Listening socket (580), port 49220 | Closed. | 2016-12-06 10:04:41 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:41 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49220 | 2016-12-06 10:04:43 Socket (15) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:44 Socket (15) | Shutdown and closed. | 2016-12-06 10:04:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:44 Rithmic Trading | Disconnected. | 2016-12-06 10:04:44 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:44 Rithmic Trading | Port for executable: 49222 | 2016-12-06 10:04:46 Listening socket (592), port 49222 | Closed. | 2016-12-06 10:04:46 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:46 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49222 | 2016-12-06 10:04:48 Socket (16) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:49 Socket (16) | Shutdown and closed. | 2016-12-06 10:04:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:49 Rithmic Trading | Disconnected. | 2016-12-06 10:04:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:49 Rithmic Trading | Port for executable: 49224 | 2016-12-06 10:04:51 Listening socket (500), port 49224 | Closed. | 2016-12-06 10:04:51 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49224 | 2016-12-06 10:04:53 Socket (17) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:54 Socket (17) | Shutdown and closed. | 2016-12-06 10:04:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:54 Rithmic Trading | Disconnected. | 2016-12-06 10:04:54 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:54 Rithmic Trading | Port for executable: 49226 | 2016-12-06 10:04:56 Listening socket (584), port 49226 | Closed. | 2016-12-06 10:04:56 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:04:56 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49226 | 2016-12-06 10:04:58 Socket (18) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:04:59 Socket (18) | Shutdown and closed. | 2016-12-06 10:04:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:04:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:04:59 Rithmic Trading | Disconnected. | 2016-12-06 10:04:59 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:04:59 Rithmic Trading | Port for executable: 49233 | 2016-12-06 10:05:01 Listening socket (580), port 49233 | Closed. | 2016-12-06 10:05:01 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:01 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49233 | 2016-12-06 10:05:03 Socket (19) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:04 Socket (19) | Shutdown and closed. | 2016-12-06 10:05:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:04 Rithmic Trading | Disconnected. | 2016-12-06 10:05:04 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:04 Rithmic Trading | Port for executable: 49235 | 2016-12-06 10:05:06 Listening socket (592), port 49235 | Closed. | 2016-12-06 10:05:06 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:06 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49235 | 2016-12-06 10:05:08 Socket (20) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:09 Socket (20) | Shutdown and closed. | 2016-12-06 10:05:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:09 Rithmic Trading | Disconnected. | 2016-12-06 10:05:09 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:09 Rithmic Trading | Port for executable: 49239 | 2016-12-06 10:05:11 Listening socket (500), port 49239 | Closed. | 2016-12-06 10:05:11 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:11 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49239 | 2016-12-06 10:05:13 Socket (21) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:14 Socket (21) | Shutdown and closed. | 2016-12-06 10:05:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:14 Rithmic Trading | Disconnected. | 2016-12-06 10:05:14 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:14 Rithmic Trading | Port for executable: 49241 | 2016-12-06 10:05:16 Listening socket (592), port 49241 | Closed. | 2016-12-06 10:05:16 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49241 | 2016-12-06 10:05:18 Socket (22) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:19 Socket (22) | Shutdown and closed. | 2016-12-06 10:05:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:19 Rithmic Trading | Disconnected. | 2016-12-06 10:05:19 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:19 Rithmic Trading | Port for executable: 49243 | 2016-12-06 10:05:21 Listening socket (580), port 49243 | Closed. | 2016-12-06 10:05:21 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49243 | 2016-12-06 10:05:23 Socket (23) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:24 Socket (23) | Shutdown and closed. | 2016-12-06 10:05:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:24 Rithmic Trading | Disconnected. | 2016-12-06 10:05:24 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:24 Rithmic Trading | Port for executable: 49245 | 2016-12-06 10:05:26 Listening socket (584), port 49245 | Closed. | 2016-12-06 10:05:26 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:26 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49245 | 2016-12-06 10:05:28 Socket (24) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:29 Socket (24) | Shutdown and closed. | 2016-12-06 10:05:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:29 Rithmic Trading | Disconnected. | 2016-12-06 10:05:29 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:29 Rithmic Trading | Port for executable: 49247 | 2016-12-06 10:05:31 Listening socket (500), port 49247 | Closed. | 2016-12-06 10:05:31 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:31 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49247 | 2016-12-06 10:05:33 Socket (25) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:34 Socket (25) | Shutdown and closed. | 2016-12-06 10:05:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:34 Rithmic Trading | Disconnected. | 2016-12-06 10:05:34 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:34 Rithmic Trading | Port for executable: 49249 | 2016-12-06 10:05:36 Listening socket (592), port 49249 | Closed. | 2016-12-06 10:05:36 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49249 | 2016-12-06 10:05:38 Socket (26) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:39 Socket (26) | Shutdown and closed. | 2016-12-06 10:05:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:39 Rithmic Trading | Disconnected. | 2016-12-06 10:05:39 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:39 Rithmic Trading | Port for executable: 49273 | 2016-12-06 10:05:41 Listening socket (592), port 49273 | Closed. | 2016-12-06 10:05:41 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:41 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49273 | 2016-12-06 10:05:43 Socket (28) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:44 Socket (28) | Shutdown and closed. | 2016-12-06 10:05:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:44 Rithmic Trading | Disconnected. | 2016-12-06 10:05:44 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:44 Rithmic Trading | Port for executable: 49284 | 2016-12-06 10:05:46 Listening socket (584), port 49284 | Closed. | 2016-12-06 10:05:46 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-12-06 10:05:46 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49284 | 2016-12-06 10:05:48 Socket (29) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-12-06 10:05:49 Socket (29) | Shutdown and closed. | 2016-12-06 10:05:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 10:05:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 10:05:49 Rithmic Trading | Disconnected. | 2016-12-06 10:05:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 10:05:49 File >> Disconnect selected. | 2016-12-06 10:05:50 Rithmic Trading | Disconnected. | 2016-12-06 10:05:50 |
| [2016-12-06 16:46:21] |
| BenjaminR - Posts: 170 |
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Also, be advised - my firewall has been turned off, I've restarted the computer, and all my agreements w/ Rithmic are current. I have also logged into RTrader both demo and live and logged off, etc. The broker says it's a Sierra Chart problem, but I tend to believe it is on the broker end.
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| [2016-12-06 17:05:30] |
| BenjaminR - Posts: 170 |
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I've contacted ADMIS (the broker side) again, and they still insist it is a Sierra Chart problem. All I know is I just purchased this software for 12 months, and I have missed half a day of trading. I have followed the instructions on the Rithmic setup page, and I've searched the forum for similar issues, which all tend to conclude it is the broker. Please help with this issue.
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| [2016-12-06 17:25:00] |
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We apologize for the delay. We have looked into this. The problem is you are running Windows Vista and that is not supported by Rithmic as is explained here: http://www.sierrachart.com/index.php?page=doc/Rithmic.php Please understand it is Rithmic policy that more than two years ago they dropped support for all operating systems prior to Windows 7. Technically their software does not run on Vista. That is the problem. We cannot explain why the Rithmic R |Trader is working for you. So we cannot help at all with that. Does your broker support the CQG trading platform service?: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php If so, you can changeover to CQG which is preferred. Until you get this resolved we can extend the usage time on your Sierra Chart account to make up for the time you cannot use it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-07 15:25:52] |
| BenjaminR - Posts: 170 |
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I contacted Rithmic support via phone, and was told that the reason R|Trader works on Vista and XP, is because they have no way of knowing what operating system a user has. They have just officially discontinued support. I had explained that I didn't realize this in purchasing Sierra Chart, as I would have to buy new o/s for 3 machines now, to use Sierra Chart between desktops and laptops when I travel. They have no way to provide a workaround, as it has nothing to do with Rithmic, which is evidenced by being able to connect to Rithmic data on the same machine that Sierra Chart will not connect from. Please help, I really didn't plan on buying 3 new O/S from Micro$oft. Is there something that can be toggled here? Thank you |
| [2016-12-07 15:35:04] |
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It has everything to do with Rithmic and whoever you spoke with there is not aware of the technical problem. They should be fully well aware that their latest C++ API simply does not work on Windows Vista due to interacting with a function which does not exist. We know what we are talking about and we are more qualified to explain this than a non-technical person at Rithmic. And you can actually validate this yourself by going to the C:\SierraChart\Rim folder and running the program DTCBridge.exe. You will immediately see an error indicating a missing function in a particular DLL. Tell us what that error message is. If you do not see the error message, then let us know what you do see if anything. If you want a refund, let us know. But we really think it is best if you use CQG because the integration to CQG is technically better. We can put you in contact with a couple of brokers who support CQG if your current one does not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-07 15:35:49
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| [2016-12-07 19:31:37] |
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We think we may have a temporary solution for you. Follow the instructions here and install version 1480 https://www.sierrachart.com/index.php?page=doc/download.php#Rollback It could be that the updated C++ Rithmic API that Sierra Chart is using has the compatibility problem with Vista even though they say they do not support anything earlier than Windows 7. 1480 does not use the newest API from Rithmic. So the problem may be solved this by using 1480 or earlier. Let us know if that works. This at least will get you working for now. However, it is in your interest, to update some of your systems to Windows 7 or later. This is good to do regardless of this issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-07 19:32:21
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| [2016-12-10 22:14:23] |
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Please let us know what you have decided. Let us know if you want a refund or a time extension on your Sierra Chart account. And also take note of our prior post #9 above and if that provided a solution to you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-12 19:54:55] |
| BenjaminR - Posts: 170 |
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Hi - I just saw this message about 2:15 pm ET today. The notifications have been going into my spam folder in Hotmail, hopefully I have fixed this permanently by adding you to Contacts. I actually ordered Win 7 today, just prior to discovering this fix, so I will be upgrading this machine within a few days; however, I went ahead and tried this solution, and it works! Thank you! In this post, it says the problem may be solved by using 1480 or earlier; however, on the rollback instructions, it mentions version 1408. I tried 1408, thinking perhaps there was a typo, and it was not able to install. 1408 is also not listed. So I tried 1480 as you stated and it worked perfectly. Perhaps there is no typo, it was just a coincidence they were similar numbers. I have not been able to use or even set up Sierra Charts yet, so a little extension would be much appreciated!!! |
| [2016-12-12 21:01:36] |
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We have added an additional two weeks to your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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