Support Board
Date/Time: Sat, 11 Jan 2025 17:45:10 +0000
Post From: can't log in Rithmic
| [2016-12-07 15:35:04] |
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It has everything to do with Rithmic and whoever you spoke with there is not aware of the technical problem. They should be fully well aware that their latest C++ API simply does not work on Windows Vista due to interacting with a function which does not exist. We know what we are talking about and we are more qualified to explain this than a non-technical person at Rithmic. And you can actually validate this yourself by going to the C:\SierraChart\Rim folder and running the program DTCBridge.exe. You will immediately see an error indicating a missing function in a particular DLL. Tell us what that error message is. If you do not see the error message, then let us know what you do see if anything. If you want a refund, let us know. But we really think it is best if you use CQG because the integration to CQG is technically better. We can put you in contact with a couple of brokers who support CQG if your current one does not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-07 15:35:49
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