Support Board
Date/Time: Sat, 11 Jan 2025 17:55:23 +0000
Post From: can't log in Rithmic
| [2016-12-06 17:25:00] |
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We apologize for the delay. We have looked into this. The problem is you are running Windows Vista and that is not supported by Rithmic as is explained here: http://www.sierrachart.com/index.php?page=doc/Rithmic.php Please understand it is Rithmic policy that more than two years ago they dropped support for all operating systems prior to Windows 7. Technically their software does not run on Vista. That is the problem. We cannot explain why the Rithmic R |Trader is working for you. So we cannot help at all with that. Does your broker support the CQG trading platform service?: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php If so, you can changeover to CQG which is preferred. Until you get this resolved we can extend the usage time on your Sierra Chart account to make up for the time you cannot use it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |