Support Board
Date/Time: Wed, 19 Mar 2025 03:30:46 +0000
It doesn't show me the trading accounts.
View Count: 196
| [2025-03-04 16:39:49] |
| User597954 - Posts: 9 |
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My data is Rithmic, I receive the data without any problem, the problem is the account queues, I have two accounts but the system does not show me any trading account, I have already tried with other platforms (rtrader, quantower) and it does show me both accounts, how do I solve this in Sierra?
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 SierraChart_64_KDLrrGT1x6.png / V - Attached On 2025-03-04 16:38:48 UTC - Size: 12.26 KB - 23 views SierraChart_64_IBEDj4LB10.png / V - Attached On 2025-03-04 16:38:56 UTC - Size: 20.8 KB - 21 views Rithmic_Trader_Pro_BWaiCjnwjA.png / V - Attached On 2025-03-04 16:39:03 UTC - Size: 17.21 KB - 22 views |
| [2025-03-04 17:32:59] |
| John - SC Support - Posts: 38782 |
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Select "Trade >> Open Trade Window for Chart". On that Trade Window select the menu for the Account selection. See if the accounts are listed there. Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-04 17:50:52] |
| User597954 - Posts: 9 |
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It doesn't show anything, at one point it showed me unset now it shows something else, but nothing about the account names
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| SierraChart_64_hr1cQuY92m.png / V - Attached On 2025-03-04 17:50:41 UTC - Size: 16.49 KB - 23 views |
| [2025-03-04 21:56:37] |
| John - SC Support - Posts: 38782 |
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Where does that account named "NewTestAccount1234" come from? Do you know?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-04 22:39:26] |
| User597954 - Posts: 9 |
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I have no idea where it came from, it's a clean saw installation that I did to see what happens and nothing, it doesn't show me the accounts, it showed me that one that I don't know where it came from
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| [2025-03-04 22:51:27] |
| User597954 - Posts: 9 |
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2025-03-04 22:49:28.315 | TradeActivity files query time: 0.000711 seconds. Entries: 0. Current queries: 2 2025-03-04 22:49:28.315 | TradeActivity files query time: 0.000013 seconds. Entries: 0. Current queries: 2 2025-03-04 22:49:33.408 | Rithmic Direct - DTC | Requesting trade accounts from server. 2025-03-04 22:49:33.511 | Rithmic Direct - DTC | Received 0 accounts from service. 2025-03-04 22:49:33.669 | Rithmic Direct - DTC | Requesting Trade Positions data. 2025-03-04 22:49:36.688 | TradeActivity files query time: 0.009603 seconds. Entries: 0. Current queries: 1 2025-03-04 22:50:38.424 | Rithmic Direct - DTC | Requesting trade accounts from server. 2025-03-04 22:50:38.531 | Rithmic Direct - DTC | Received 0 accounts from service. 2025-03-04 22:50:38.669 | Rithmic Direct - DTC | Requesting Trade Positions data. |
| [2025-03-05 14:21:26] |
| User597954 - Posts: 9 |
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I have been waiting for a solution for more than 20 hours, and it has been more than 12 hours since the last response. What should I do? I need a solution to know how I should proceed.
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| [2025-03-05 18:50:33] |
| John - SC Support - Posts: 38782 |
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According to the Trade Service Log you posted, you are not getting any accounts from Rithmic per these lines: 2025-03-04 22:50:38.424 | Rithmic Direct - DTC | Requesting trade accounts from server.
2025-03-04 22:50:38.531 | Rithmic Direct - DTC | Received 0 accounts from service. At this point, you would need to ask Rithmic about this and make sure the accounts you are expecting are actually associated with the Username/Password you are using to connect to Rithmic. Also, check your "Window >> Message Log" and see if there are any errors in there from Rithmic, particularly a "Permission Denied" error. If you do see this particular item, then refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Also, we would like to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-05 21:43:08] |
| User597954 - Posts: 9 |
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2025-03-05 16:40:24.071 | Software version: 2744 64-bit 2025-03-05 16:40:24.071 | OpenGL enabled (/) 2025-03-05 16:40:24.071 | Primary Thread ID: 8664 2025-03-05 16:40:24.071 | Usage end date: 2025-04-01 2025-03-05 16:40:24.071 | Enabled for: Advanced Features 2. 2025-03-05 16:40:24.071 | Enabled for: Sierra Chart Historical Data Service. 2025-03-05 16:40:24.071 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-05 16:40:24.071 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-05 16:40:24.071 | Allow Support for Sierra Chart Data Feeds is disabled. 2025-03-05 16:40:24.071 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-03-05 16:40:24.071 | Custom symbol settings values: enabled 2025-03-05 16:40:24.071 | Chart Update Interval: 400 2025-03-05 16:40:24.071 | Intraday Data Storage Time Unit: 0 2025-03-05 16:40:24.071 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-05 16:40:24.071 | 2025-03-05 21:40:24 Local computer time in UTC 2025-03-05 16:40:24.071 | 2025-03-05 16:40:24 Local computer time in SC Time Zone 2025-03-05 16:40:24.071 | 2025-03-05 21:39:09 Server time in UTC 2025-03-05 16:40:24.071 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-03-05 16:40:24.071 | Program path: C:\SierraChart\ 2025-03-05 16:40:24.071 | Data Files path: C:\SierraChart\Data\ 2025-03-05 16:40:24.072 | OS Version Number: 10.0 2025-03-05 16:40:24.072 | Locale Setting: C 2025-03-05 16:40:24.072 | DLLs: sst_FreeBundle_64.dll, UserContributedStudies_64.dll 2025-03-05 16:40:24.072 | Allowed protected custom studies: SST_FreeBundle 2025-03-05 16:40:24.072 | Crash reporter started: true 2025-03-05 16:40:24.072 | 2025-03-05 16:40:52.134 | 2025-03-05 16:40:52.134 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Mumbai-Aggregated 2025-03-05 16:40:52.134 | Rithmic Direct - DTC | Trading server address/port: rsc-in.rithmic.com:40800 2025-03-05 16:40:52.135 | Rithmic Direct - DTC | Connecting to the server rsc-in.rithmic.com. Port 40800 2025-03-05 16:40:52.135 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-05 16:40:52.135 | DTC Client socket (1) | New receive buffer size: 0 2025-03-05 16:40:52.135 | DTC Client socket (1) | Connecting to IP: 52.66.235.136. 2025-03-05 16:40:52.397 | Rithmic Direct - DTC | Network connection to server complete. 2025-03-05 16:40:52.397 | Rithmic Direct - DTC | Starting socket receive thread. 2025-03-05 16:40:52.397 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-03-05 16:40:52.397 | Rithmic Direct - DTC | Sending logon request message. 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | Received logon response. 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | Server Name: . 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | Successfully connected. 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | Trading is supported. 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | OCO Orders supported. 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-03-05 16:40:53.417 | Rithmic Direct - DTC | Connected to server complete. 2025-03-05 16:40:53.417 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-05 16:40:53.418 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-03-05 16:41:12.138 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. 2025-03-05 16:41:12.138 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 0 2025-03-05 16:41:12.138 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 216.66.0.130. 2025-03-05 16:41:12.776 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-03-05 16:41:12.777 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-03-05 16:41:13.021 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | CloseSocket call. 2025-03-05 16:41:13.021 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Shutdown started. Waiting for graceful close. 2025-03-05 16:41:13.112 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. 2025-03-05 16:41:13.112 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Closed. 2025-03-05 16:41:23.864 | MESH5.CME 1 Min #1 | Reloading chart. 2025-03-05 16:41:24.323 | Using symbol data fast lookup vector 2025-03-05 16:41:24.323 | Rithmic Direct - DTC | Starting real-time market data updates for: MESH5.CME. ID: 1 Service code: rithmic.trading 2025-03-05 16:41:24.324 | Rithmic Direct - DTC (Data) | Connecting to the server rsc-in.rithmic.com. Port 40803 2025-03-05 16:41:24.325 | Rithmic Direct - DTC | Requesting security definition data for: MESH5.CME. ID: 1 2025-03-05 16:41:24.325 | Starting DelayedDownloadMonitoringTimer 2025-03-05 16:41:24.325 | Starting HDTimeoutTimer 2025-03-05 16:41:24.325 | Added historical Intraday data request for MESH5.CME to the queue. 2025-03-05 16:41:24.325 | Intraday data recording state for symbol MESH5.CME is set to download 'Pending'. 2025-03-05 16:41:24.325 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-03-05 16:41:24.325 | DTC Client socket (2) | New receive buffer size: 0 2025-03-05 16:41:24.325 | DTC Client socket (2) | Connecting to IP: 52.66.235.136. 2025-03-05 16:41:24.326 | Triggering next historical data download in queue. 2025-03-05 16:41:24.327 | Delaying start of download for MESH5.CME. 2025-03-05 16:41:24.600 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-03-05 16:41:24.600 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-03-05 16:41:24.600 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-03-05 16:41:24.600 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-03-05 16:41:25.658 | Rithmic Direct - DTC (Data) | Received logon response. 2025-03-05 16:41:25.659 | Rithmic Direct - DTC (Data) | Server Name: . 2025-03-05 16:41:25.659 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-03-05 16:41:25.659 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-03-05 16:41:25.659 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-03-05 16:41:25.659 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-03-05 16:41:25.659 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-03-05 16:41:25.659 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH5.CME 2025-03-05 16:41:26.400 | Rithmic Direct - DTC (Data) | Received security definition for symbol MESH5.CME 2025-03-05 16:41:27.412 | MESH5.CME 1 Min #1 | Chart data loading complete. 2025-03-05 16:41:31.329 | HD Request # 1 | Downloading Intraday chart data for MESH5.CME to the file MESH5.CME.scid. Service: rithmic.trading 2025-03-05 16:41:31.330 | HD Request # 1 | Download start date-time: 2025-03-05 12:59:00.000000. File last date-time: 2025-03-05 12:59:00.000005 2025-03-05 16:41:31.330 | HD Request # 1 | Using server: rsc-in.rithmic.com port 40802. Use encryption. 2025-03-05 16:41:31.330 | Socket (3) | Creating socket. Using TLS 1.2. 2025-03-05 16:41:31.330 | Socket (3) | New receive buffer size: 0 2025-03-05 16:41:31.330 | Socket (3) | Connecting to IP: 52.66.235.136. 2025-03-05 16:41:31.605 | HD Request # 1 | Sending historical data logon request message. 2025-03-05 16:41:32.658 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-03-05 12:59:00. Record interval: 0. Symbol: MESH5.CME 2025-03-05 16:41:33.399 | HD Request # 1 | Receiving Intraday data for MESH5.CME starting at 2025-03-05 12:59:00.012000 2025-03-05 16:41:35.543 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-03-05 12:59:00.012000. 2025-03-05 16:41:39.284 | Socket (3) | CloseSocket call. 2025-03-05 16:41:39.284 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-03-05 16:41:39.284 | Historical data download thread signaled to stop. 2025-03-05 16:41:39.285 | HD Request # 1 | Received 387578 Intraday data records from 2025-03-05 12:59:00.012000 to 2025-03-05 16:41:31.223000 (3.7 hours. Delay: 8.1 seconds) and wrote 387575 records for MESH5.CME 2025-03-05 16:41:39.297 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-03-05 21:41:31.223000 2025-03-05 16:41:39.297 | Added 16 Time and Sales records to Intraday data file for MESH5.CME after download. 2025-03-05 16:41:39.297 | HD Request # 1 | Completion time: 8s. 2025-03-05 16:41:39.297 | HD Request # 1 | Intraday data download complete for MESH5.CME. Unique request ID: 1 2025-03-05 16:41:39.297 | Removing historical data download ID 1. 2025-03-05 16:41:39.297 | Real-time Intraday chart data file updates started for MESH5.CME 2025-03-05 16:41:39.297 | Intraday chart data file opened for MESH5.CME 2025-03-05 16:41:39.297 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-03-05 16:41:39.297 | 2025-03-05 16:41:39.297 | No download requests in the queue to start downloads for. 2025-03-05 16:41:39.557 | Socket (3) | Socket gracefully closed by remote side. 2025-03-05 16:41:39.557 | Socket (3) | Closed. 2025-03-05 16:41:41.183 | Opened cached Intraday file: C:\SierraChart\Data\MESH5.CME.scid. Thread ID: 7220 2025-03-05 16:41:49.054 | File >> Disconnect selected. 2025-03-05 16:41:49.054 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2025-03-05 16:41:49.054 | DTC Client socket (2) | CloseSocket call. 2025-03-05 16:41:49.054 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2025-03-05 16:41:49.054 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-03-05 16:41:49.055 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-03-05 16:41:49.055 | DTC Client socket (1) | CloseSocket call. 2025-03-05 16:41:49.055 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-03-05 16:41:49.055 | Rithmic Direct - DTC | Disconnected. 2025-03-05 16:41:49.317 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-03-05 16:41:49.317 | DTC Client socket (1) | Closed. 2025-03-05 16:41:49.329 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-03-05 16:41:49.329 | DTC Client socket (2) | Closed. 2025-03-05 16:41:51.040 | 2025-03-05 16:41:51.040 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Mumbai-Aggregated 2025-03-05 16:41:51.040 | Rithmic Direct - DTC | Trading server address/port: rsc-in.rithmic.com:40800 2025-03-05 16:41:51.041 | Rithmic Direct - DTC | Connecting to the server rsc-in.rithmic.com. Port 40800 2025-03-05 16:41:51.041 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-05 16:41:51.041 | DTC Client socket (1) | New receive buffer size: 0 2025-03-05 16:41:51.041 | DTC Client socket (1) | Connecting to IP: 52.66.235.136. 2025-03-05 16:41:51.330 | Rithmic Direct - DTC | Network connection to server complete. 2025-03-05 16:41:51.330 | Rithmic Direct - DTC | Starting socket receive thread. 2025-03-05 16:41:51.330 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-03-05 16:41:51.330 | Rithmic Direct - DTC | Sending logon request message. 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | Received logon response. 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | Server Name: . 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | Successfully connected. 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | Trading is supported. 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | OCO Orders supported. 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-03-05 16:41:52.402 | Rithmic Direct - DTC | Connected to server complete. 2025-03-05 16:41:52.402 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-05 16:41:52.402 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-03-05 16:41:52.768 | Using symbol data fast lookup vector 2025-03-05 16:41:52.768 | Rithmic Direct - DTC | Starting real-time market data updates for: MESH5.CME. ID: 1 Service code: rithmic.trading 2025-03-05 16:41:52.772 | Rithmic Direct - DTC (Data) | Connecting to the server rsc-in.rithmic.com. Port 40803 2025-03-05 16:41:52.772 | Rithmic Direct - DTC | Requesting security definition data for: MESH5.CME. ID: 1 2025-03-05 16:41:52.773 | Added historical Intraday data request for MESH5.CME to the queue. 2025-03-05 16:41:52.773 | Intraday data recording state for symbol MESH5.CME is set to download 'Pending'. 2025-03-05 16:41:52.773 | Triggering next historical data download in queue. 2025-03-05 16:41:52.773 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-03-05 16:41:52.773 | DTC Client socket (2) | New receive buffer size: 0 2025-03-05 16:41:52.773 | DTC Client socket (2) | Connecting to IP: 52.66.235.136. 2025-03-05 16:41:52.969 | Delaying start of download for MESH5.CME. 2025-03-05 16:41:53.045 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-03-05 16:41:53.045 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-03-05 16:41:53.045 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-03-05 16:41:53.045 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-03-05 16:41:54.093 | Rithmic Direct - DTC (Data) | Received logon response. 2025-03-05 16:41:54.093 | Rithmic Direct - DTC (Data) | Server Name: . 2025-03-05 16:41:54.093 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-03-05 16:41:54.093 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-03-05 16:41:54.093 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-03-05 16:41:54.093 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-03-05 16:41:54.093 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-03-05 16:41:54.093 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH5.CME 2025-03-05 16:41:54.832 | Rithmic Direct - DTC (Data) | Received security definition for symbol MESH5.CME 2025-03-05 16:41:59.327 | HD Request # 2 | Downloading Intraday chart data for MESH5.CME to the file MESH5.CME.scid. Service: rithmic.trading 2025-03-05 16:41:59.327 | HD Request # 2 | Download start date-time: 2025-03-05 16:41:47.000000. File last date-time: 2025-03-05 16:41:47.000005 2025-03-05 16:41:59.327 | HD Request # 2 | Using server: rsc-in.rithmic.com port 40802. Use encryption. 2025-03-05 16:41:59.327 | Socket (3) | Creating socket. Using TLS 1.2. 2025-03-05 16:41:59.328 | Socket (3) | New receive buffer size: 0 2025-03-05 16:41:59.328 | Socket (3) | Connecting to IP: 52.66.235.136. 2025-03-05 16:41:59.602 | HD Request # 2 | Sending historical data logon request message. 2025-03-05 16:42:00.654 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-03-05 16:41:47. Record interval: 0. Symbol: MESH5.CME 2025-03-05 16:42:01.394 | HD Request # 2 | Receiving Intraday data for MESH5.CME starting at 2025-03-05 16:41:47.992000 2025-03-05 16:42:01.667 | Socket (3) | CloseSocket call. 2025-03-05 16:42:01.667 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-03-05 16:42:01.667 | Historical data download thread signaled to stop. 2025-03-05 16:42:01.667 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-03-05 16:41:47.992000. 2025-03-05 16:42:01.667 | HD Request # 2 | Received 50 Intraday data records from 2025-03-05 16:41:47.992000 to 2025-03-05 16:42:00.499001 (12.5 seconds. Delay: 1.2 seconds) and wrote 50 records for MESH5.CME 2025-03-05 16:42:01.678 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2025-03-05 21:42:00.499001 2025-03-05 16:42:01.678 | HD Request # 2 | Completion time: 2s. 2025-03-05 16:42:01.678 | HD Request # 2 | Intraday data download complete for MESH5.CME. Unique request ID: 2 2025-03-05 16:42:01.678 | Removing historical data download ID 2. 2025-03-05 16:42:01.678 | Real-time Intraday chart data file updates started for MESH5.CME 2025-03-05 16:42:01.678 | Intraday chart data file opened for MESH5.CME 2025-03-05 16:42:01.678 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-03-05 16:42:01.678 | 2025-03-05 16:42:01.678 | No download requests in the queue to start downloads for. 2025-03-05 16:42:01.940 | Socket (3) | Socket gracefully closed by remote side. 2025-03-05 16:42:01.940 | Socket (3) | Closed. 2025-03-05 16:42:06.207 | Opened cached Intraday file: C:\SierraChart\Data\MESH5.CME.scid. Thread ID: 7220 2025-03-05 16:42:11.040 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Creating socket. Using TLS 1.2. 2025-03-05 16:42:11.040 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | New receive buffer size: 0 2025-03-05 16:42:11.040 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Connecting to IP: 216.66.0.130. 2025-03-05 16:42:11.620 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-03-05 16:42:11.621 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-03-05 16:42:11.859 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | CloseSocket call. 2025-03-05 16:42:11.859 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Shutdown started. Waiting for graceful close. 2025-03-05 16:42:11.955 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Socket gracefully closed by remote side. 2025-03-05 16:42:11.955 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Closed. |
| [2025-03-05 21:47:55] |
| User597954 - Posts: 9 |
|
I tried these programs and they all show the two accounts Motivewave, Quantower and R Trader Pro. I have already written to the test funding company and they replied that everything is in order. So by elimination the problem is Sierra Chart.
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| [2025-03-05 22:16:10] |
| John - SC Support - Posts: 38782 |
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Your conclusion may be correct, but not for the reason you think. The interface that is used to get the accounts into Sierra Chart is written and owned by Rithmic. So if there is an issue with getting the information into Sierra Chart, then it is a Rithmic issue. We are not seeing anything in your Message Log that shows a particular issue related to this. But your Trade Service Log is showing that no accounts are being sent. You need to take this up with Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-06 13:18:28] |
| User597954 - Posts: 9 |
|
Apparently the problem is solved this way, this was RITHMIC response "SC has a limit to the number of characters in an account’s name or id. That limit is 31 characters. Your account names have 34 characters in them. Kindly ask ******** to reduce the length of the names of your accounts."
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