Support Board
Date/Time: Wed, 19 Mar 2025 05:43:51 +0000
Post From: It doesn't show me the trading accounts.
| [2025-03-05 18:50:33] |
| John - SC Support - Posts: 38782 |
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According to the Trade Service Log you posted, you are not getting any accounts from Rithmic per these lines: 2025-03-04 22:50:38.424 | Rithmic Direct - DTC | Requesting trade accounts from server.
2025-03-04 22:50:38.531 | Rithmic Direct - DTC | Received 0 accounts from service. At this point, you would need to ask Rithmic about this and make sure the accounts you are expecting are actually associated with the Username/Password you are using to connect to Rithmic. Also, check your "Window >> Message Log" and see if there are any errors in there from Rithmic, particularly a "Permission Denied" error. If you do see this particular item, then refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Also, we would like to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |