Support Board
Date/Time: Wed, 19 Mar 2025 02:25:04 +0000
Rithmic - Download Failed - Permission Denied - but I receive RealTime Data
View Count: 193
| [2025-02-17 14:47:40] |
| Usuario - Posts: 24 |
|
Greetings I've been having several problems loading charts for at least 5 days now. Sierra connects perfectly. The Status bar turns green and everything is fine. It doesn't load the data for the present contract, it denies the permission. However it does offer real time data and draws them correctly. I thought it might be something related to Rithmic, from the servers, but on weekends Rithmic does maintenance and does not allow to connect, yet I was getting the same error. To say that the configuration is the same with which Rithmic has worked perfectly for me the last months. It was like this last week. This morning I logged on and everything seemed to work fine. Now it's back to the same problem again. Sierra version: 2739 Linux Manjaro via Wine. I attach images and a sample log: 2025-02-17 15:29:51.670 | Trade activity files set size: 549
2025-02-17 15:29:51.682 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-17 15:29:51.723 | Reading Internal Order ID file. 2025-02-17 15:29:51.725 | Reading Trade Orders file. 2025-02-17 15:29:51.725 | Reading Trade Positions file. 2025-02-17 15:29:51.725 | Reading Trade Account Data files. 2025-02-17 15:29:51.728 | UDPListener (820). Port 22904 | Listening on UDP port 22904. 2025-02-17 15:29:51.728 | Software version: 2739 64-bit 2025-02-17 15:29:51.728 | OpenGL enabled (AMD/AMD Radeon Vega 11 Graphics (radeonsi, raven, LLVM 19.1.7, DRM 3.49, 6.1.127-2-MANJARO)) 2025-02-17 15:29:51.728 | Primary Thread ID: 700 2025-02-17 15:29:51.728 | Usage end date: 2025-08-18 2025-02-17 15:29:51.728 | Enabled for: Sierra Chart Historical Data Service. 2025-02-17 15:29:51.728 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-17 15:29:51.728 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-17 15:29:51.728 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-17 15:29:51.728 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-02-17 15:29:51.728 | Custom symbol settings values: disabled 2025-02-17 15:29:51.728 | Chart Update Interval: 10 2025-02-17 15:29:51.728 | Intraday Data Storage Time Unit: 0 2025-02-17 15:29:51.728 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2025-02-17 15:29:51.728 | 2025-02-17 14:29:51 Local computer time in UTC 2025-02-17 15:29:51.728 | 2025-02-17 15:29:51 Local computer time in SC Time Zone 2025-02-17 15:29:51.728 | 2025-02-17 14:29:50 Server time in UTC 2025-02-17 15:29:51.728 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-02-17 15:29:51.728 | Program path: C:\SierraChart_Rythmic\ 2025-02-17 15:29:51.728 | Data Files path: C:\SierraChart_Rythmic\Data\ 2025-02-17 15:29:51.728 | OS Version Number: 10.0 2025-02-17 15:29:51.728 | Locale Setting: C 2025-02-17 15:29:51.730 | DLLs: UserContributedStudies_64.dll 2025-02-17 15:29:51.730 | Crash reporter started: true 2025-02-17 15:29:51.730 | 2025-02-17 15:29:51.742 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-02-17 15:29:51.768 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-02-17 15:29:52.183 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-02-17 15:29:52.184 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 2025-02-17 15:29:52.184 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-02-17 15:29:52.547 | Received 5 login tokens. 2025-02-17 15:29:53.022 | Rithmic Direct - DTC | Wrote file: C:\SierraChart_Rythmic\RithmicConnections.json. Size: 81131 2025-02-17 15:29:53.023 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-17 15:29:53.158 | Symbol settings MD5 received. Request ID: 1. 2025-02-17 15:29:53.158 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-02-17 15:29:53.280 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-02-17 15:29:53.280 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-02-17 15:29:54.255 | Requested user files to download. 2025-02-17 15:29:55.184 | File to download: Trade29CustomStudies_2151_64.dll. Action: 1 2025-02-17 15:29:55.193 | File to download: sst_FreeBundle_64.dll. Action: 1 2025-02-17 15:29:55.196 | User files to download complete 2025-02-17 15:29:56.254 | 2025-02-17 15:29:56.255 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-02-17 15:29:56.255 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-02-17 15:29:56.258 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-02-17 15:29:56.347 | DTC Client socket (7) | Creating socket. Using TLS 1.2. 2025-02-17 15:29:56.347 | DTC Client socket (7) | New receive buffer size: 5242880 2025-02-17 15:29:56.348 | DTC Client socket (7) | Connecting to IP: 216.57.156.163. 2025-02-17 15:29:56.521 | Rithmic Direct - DTC | Network connection to server complete. 2025-02-17 15:29:56.521 | Rithmic Direct - DTC | Starting socket receive thread. 2025-02-17 15:29:56.522 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-02-17 15:29:56.522 | Rithmic Direct - DTC | Sending logon request message. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Received logon response. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Server Name: . 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Successfully connected. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Trading is supported. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | OCO Orders supported. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Connected to server complete. 2025-02-17 15:29:57.009 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-02-17 15:30:16.551 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Creating socket. Using TLS 1.2. 2025-02-17 15:30:16.552 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | New receive buffer size: 32768 2025-02-17 15:30:16.552 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Connecting to IP: 216.66.0.130. 2025-02-17 15:30:17.982 | Rithmic Direct - DTC | Wrote file: C:\SierraChart_Rythmic\RithmicConnections.json. Size: 81131 2025-02-17 15:30:17.983 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-17 15:30:18.236 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | CloseSocket call. 2025-02-17 15:30:18.236 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Shutdown started. Waiting for graceful close. 2025-02-17 15:30:35.347 | SIH5.COMEX [CV] Daily #6 | Reloading chart. 2025-02-17 15:30:35.347 | SIH5.COMEX [CV] Daily #6 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2025-02-17 15:30:35.347 | SIH5.COMEX [CV] Daily #6 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2025-02-17 15:30:35.808 | SIH5.COMEX [CV] 10 Min #8 | Reloading chart. 2025-02-17 15:30:35.810 | Starting DelayedDownloadMonitoringTimer 2025-02-17 15:30:35.810 | Starting HDTimeoutTimer 2025-02-17 15:30:35.810 | Added historical Intraday data request for SIH5.COMEX to the queue. 2025-02-17 15:30:35.811 | Triggering next historical data download in queue. 2025-02-17 15:30:35.825 | SIH5.COMEX [CV] 10 Min #8 | Waiting for historical downloads to complete with the IDs: 1, 2025-02-17 15:30:35.885 | SIH5.COMEX [CV] 30 Min #11 | Reloading chart. 2025-02-17 15:30:35.892 | SIH5.COMEX [CV] 30 Min #11 | Waiting for historical downloads to complete with the IDs: 1, 2025-02-17 15:30:35.925 | SIH5.COMEX [C] Weekly #9 | Reloading chart. 2025-02-17 15:30:36.035 | Using symbol data fast lookup vector 2025-02-17 15:30:36.035 | HD Request # 1 | Downloading Intraday chart data for SIH5.COMEX to the file SIH5.COMEX.scid. Service: rithmic.trading 2025-02-17 15:30:36.035 | HD Request # 1 | Download start date-time: 2025-02-17 15:29:40.000000. File last date-time: 2025-02-17 15:29:40.000000 2025-02-17 15:30:36.035 | HD Request # 1 | Using server: rsc.rithmic.com port 50502. Use encryption. 2025-02-17 15:30:36.035 | Socket (10) | Creating socket. Using TLS 1.2. 2025-02-17 15:30:36.036 | Socket (10) | New receive buffer size: 5242880 2025-02-17 15:30:36.036 | Socket (10) | Connecting to IP: 216.57.156.163. 2025-02-17 15:30:36.041 | SIH5.COMEX [CV] Daily #6 | StartDateTimeForLoadingOrderFills: 2024-02-08 00:00:00 2025-02-17 15:30:36.042 | SIH5.COMEX [CV] Daily #6 | Chart data loading complete. 2025-02-17 15:30:36.064 | Rithmic Direct - DTC | Starting real-time market data updates for: SIH5.COMEX. ID: 1 Service code: rithmic.trading 2025-02-17 15:30:36.066 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 2025-02-17 15:30:36.066 | Rithmic Direct - DTC | Requesting security definition data for: SIH5.COMEX. ID: 1 2025-02-17 15:30:36.088 | SIH5.COMEX [C] Weekly #9 | Chart data loading complete. 2025-02-17 15:30:36.211 | DTC Client socket (11) | Creating socket. Using TLS 1.2. 2025-02-17 15:30:36.211 | DTC Client socket (11) | New receive buffer size: 5242880 2025-02-17 15:30:36.211 | DTC Client socket (11) | Connecting to IP: 216.57.156.163. 2025-02-17 15:30:36.428 | HD Request # 1 | Sending historical data logon request message. 2025-02-17 15:30:36.438 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-02-17 15:30:36.438 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-02-17 15:30:36.438 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-02-17 15:30:36.438 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-02-17 15:30:37.031 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-02-17 15:29:40. Record interval: 0. Symbol: SIH5.COMEX 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Received logon response. 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Server Name: . 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: SIH5.COMEX 2025-02-17 15:30:37.050 | Requesting market depth updates for: SIH5.COMEX if supported. NumLevels=100 2025-02-17 15:30:37.202 | Socket (10) | CloseSocket call. 2025-02-17 15:30:37.202 | HD Request # 1 | Error downloading historical Intraday data for SIH5.COMEX. permission denied 2025-02-17 15:30:37.202 | Socket (10) | Shutdown started. Waiting for graceful close. 2025-02-17 15:30:37.203 | Historical data download thread signaled to stop. 2025-02-17 15:30:37.203 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SIH5.COMEX 2025-02-17 15:30:37.203 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-02-17 14:29:40.000000 2025-02-17 15:30:37.203 | HD Request # 1 | Completion time: 1s. 2025-02-17 15:30:37.203 | HD Request # 1 | Intraday data download complete for SIH5.COMEX. Unique request ID: 1 2025-02-17 15:30:37.203 | Removing historical data download ID 1. 2025-02-17 15:30:37.203 | Real-time Intraday chart data file updates started for SIH5.COMEX 2025-02-17 15:30:37.203 | Intraday chart data file opened for SIH5.COMEX 2025-02-17 15:30:37.203 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-02-17 15:30:37.203 | 2025-02-17 15:30:37.203 | No download requests in the queue to start downloads for. 2025-02-17 15:30:37.206 | Rithmic Direct - DTC (Data) | Received security definition for symbol SIH5.COMEX 2025-02-17 15:30:37.206 | SIH5.COMEX [CV] 10 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-17 15:30:37.206 | SIH5.COMEX [CV] 10 Min #8 | Reloading chart. 2025-02-17 15:30:37.242 | Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: SIH5.COMEX. permission denied 2025-02-17 15:30:37.242 | SIH5.COMEX [CV] 30 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-17 15:30:37.243 | SIH5.COMEX [CV] 30 Min #11 | Reloading chart. 2025-02-17 15:30:37.279 | SIH5.COMEX [CV] 10 Min #8 | Reloading chart. 2025-02-17 15:30:37.330 | SIH5.COMEX [CV] 30 Min #11 | Reloading chart. 2025-02-17 15:30:37.356 | Socket (10) | Socket gracefully closed by remote side. 2025-02-17 15:30:37.356 | Socket (10) | Closed. 2025-02-17 15:30:37.398 | SIH5.COMEX [CV] 30 Min #11 | StartDateTimeForLoadingOrderFills: 2024-02-11 00:00:00 2025-02-17 15:30:37.398 | SIH5.COMEX [CV] 30 Min #11 | Chart data loading complete. 2025-02-17 15:30:37.465 | SIH5.COMEX [CV] 10 Min #8 | StartDateTimeForLoadingOrderFills: 2024-02-11 00:00:00 2025-02-17 15:30:37.540 | SIH5.COMEX [CV] 10 Min #8 | Chart data loading complete. 2025-02-17 15:30:41.733 | Opened cached Intraday file: C:\SierraChart_Rythmic\Data\SIH5.COMEX.scid. Thread ID: 796 2025-02-17 15:32:17.246 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:17.246 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-02-17 15:32:17.246 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:17.247 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:17.247 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-02-17 15:32:17.247 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:17.247 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:47.246 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:47.247 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Closed. 2025-02-17 15:33:17.247 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Deleting network socket now after delay. 2025-02-17 15:33:17.247 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Deleting network socket now after delay. 2025-02-17 15:33:17.247 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Deleting network socket now after delay. |
| Attachment Deleted. |
1.png| [2025-02-17 14:54:02] |
| Usuario - Posts: 24 |
|
Sorry, I didn't realize and added the Log under the “Code” tag. Let me paste it again for better readability: 025-02-17 15:29:51.670 | Trade activity files set size: 549
2025-02-17 15:29:51.682 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-17 15:29:51.723 | Reading Internal Order ID file. 2025-02-17 15:29:51.725 | Reading Trade Orders file. 2025-02-17 15:29:51.725 | Reading Trade Positions file. 2025-02-17 15:29:51.725 | Reading Trade Account Data files. 2025-02-17 15:29:51.728 | UDPListener (820). Port 22904 | Listening on UDP port 22904. 2025-02-17 15:29:51.728 | Software version: 2739 64-bit 2025-02-17 15:29:51.728 | OpenGL enabled (AMD/AMD Radeon Vega 11 Graphics (radeonsi, raven, LLVM 19.1.7, DRM 3.49, 6.1.127-2-MANJARO)) 2025-02-17 15:29:51.728 | Primary Thread ID: 700 2025-02-17 15:29:51.728 | Usage end date: 2025-08-18 2025-02-17 15:29:51.728 | Enabled for: Sierra Chart Historical Data Service. 2025-02-17 15:29:51.728 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-17 15:29:51.728 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-17 15:29:51.728 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-17 15:29:51.728 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-02-17 15:29:51.728 | Custom symbol settings values: disabled 2025-02-17 15:29:51.728 | Chart Update Interval: 10 2025-02-17 15:29:51.728 | Intraday Data Storage Time Unit: 0 2025-02-17 15:29:51.728 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2025-02-17 15:29:51.728 | 2025-02-17 14:29:51 Local computer time in UTC 2025-02-17 15:29:51.728 | 2025-02-17 15:29:51 Local computer time in SC Time Zone 2025-02-17 15:29:51.728 | 2025-02-17 14:29:50 Server time in UTC 2025-02-17 15:29:51.728 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-02-17 15:29:51.728 | Program path: C:\SierraChart_Rythmic\ 2025-02-17 15:29:51.728 | Data Files path: C:\SierraChart_Rythmic\Data\ 2025-02-17 15:29:51.728 | OS Version Number: 10.0 2025-02-17 15:29:51.728 | Locale Setting: C 2025-02-17 15:29:51.730 | DLLs: UserContributedStudies_64.dll 2025-02-17 15:29:51.730 | Crash reporter started: true 2025-02-17 15:29:51.730 | 2025-02-17 15:29:51.742 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-02-17 15:29:51.768 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-02-17 15:29:52.183 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-02-17 15:29:52.184 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 2025-02-17 15:29:52.184 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-02-17 15:29:52.547 | Received 5 login tokens. 2025-02-17 15:29:53.022 | Rithmic Direct - DTC | Wrote file: C:\SierraChart_Rythmic\RithmicConnections.json. Size: 81131 2025-02-17 15:29:53.023 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-17 15:29:53.158 | Symbol settings MD5 received. Request ID: 1. 2025-02-17 15:29:53.158 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-02-17 15:29:53.280 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-02-17 15:29:53.280 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-02-17 15:29:54.255 | Requested user files to download. 2025-02-17 15:29:55.184 | File to download: Trade29CustomStudies_2151_64.dll. Action: 1 2025-02-17 15:29:55.193 | File to download: sst_FreeBundle_64.dll. Action: 1 2025-02-17 15:29:55.196 | User files to download complete 2025-02-17 15:29:56.254 | 2025-02-17 15:29:56.255 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-02-17 15:29:56.255 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-02-17 15:29:56.258 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-02-17 15:29:56.347 | DTC Client socket (7) | Creating socket. Using TLS 1.2. 2025-02-17 15:29:56.347 | DTC Client socket (7) | New receive buffer size: 5242880 2025-02-17 15:29:56.348 | DTC Client socket (7) | Connecting to IP: 216.57.156.163. 2025-02-17 15:29:56.521 | Rithmic Direct - DTC | Network connection to server complete. 2025-02-17 15:29:56.521 | Rithmic Direct - DTC | Starting socket receive thread. 2025-02-17 15:29:56.522 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-02-17 15:29:56.522 | Rithmic Direct - DTC | Sending logon request message. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Received logon response. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Server Name: . 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Successfully connected. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Trading is supported. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | OCO Orders supported. 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-02-17 15:29:57.008 | Rithmic Direct - DTC | Connected to server complete. 2025-02-17 15:29:57.009 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-02-17 15:30:16.551 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Creating socket. Using TLS 1.2. 2025-02-17 15:30:16.552 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | New receive buffer size: 32768 2025-02-17 15:30:16.552 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Connecting to IP: 216.66.0.130. 2025-02-17 15:30:17.982 | Rithmic Direct - DTC | Wrote file: C:\SierraChart_Rythmic\RithmicConnections.json. Size: 81131 2025-02-17 15:30:17.983 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-17 15:30:18.236 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | CloseSocket call. 2025-02-17 15:30:18.236 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Shutdown started. Waiting for graceful close. 2025-02-17 15:30:35.347 | SIH5.COMEX [CV] Daily #6 | Reloading chart. 2025-02-17 15:30:35.347 | SIH5.COMEX [CV] Daily #6 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2025-02-17 15:30:35.347 | SIH5.COMEX [CV] Daily #6 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2025-02-17 15:30:35.808 | SIH5.COMEX [CV] 10 Min #8 | Reloading chart. 2025-02-17 15:30:35.810 | Starting DelayedDownloadMonitoringTimer 2025-02-17 15:30:35.810 | Starting HDTimeoutTimer 2025-02-17 15:30:35.810 | Added historical Intraday data request for SIH5.COMEX to the queue. 2025-02-17 15:30:35.811 | Triggering next historical data download in queue. 2025-02-17 15:30:35.825 | SIH5.COMEX [CV] 10 Min #8 | Waiting for historical downloads to complete with the IDs: 1, 2025-02-17 15:30:35.885 | SIH5.COMEX [CV] 30 Min #11 | Reloading chart. 2025-02-17 15:30:35.892 | SIH5.COMEX [CV] 30 Min #11 | Waiting for historical downloads to complete with the IDs: 1, 2025-02-17 15:30:35.925 | SIH5.COMEX [C] Weekly #9 | Reloading chart. 2025-02-17 15:30:36.035 | Using symbol data fast lookup vector 2025-02-17 15:30:36.035 | HD Request # 1 | Downloading Intraday chart data for SIH5.COMEX to the file SIH5.COMEX.scid. Service: rithmic.trading 2025-02-17 15:30:36.035 | HD Request # 1 | Download start date-time: 2025-02-17 15:29:40.000000. File last date-time: 2025-02-17 15:29:40.000000 2025-02-17 15:30:36.035 | HD Request # 1 | Using server: rsc.rithmic.com port 50502. Use encryption. 2025-02-17 15:30:36.035 | Socket (10) | Creating socket. Using TLS 1.2. 2025-02-17 15:30:36.036 | Socket (10) | New receive buffer size: 5242880 2025-02-17 15:30:36.036 | Socket (10) | Connecting to IP: 216.57.156.163. 2025-02-17 15:30:36.041 | SIH5.COMEX [CV] Daily #6 | StartDateTimeForLoadingOrderFills: 2024-02-08 00:00:00 2025-02-17 15:30:36.042 | SIH5.COMEX [CV] Daily #6 | Chart data loading complete. 2025-02-17 15:30:36.064 | Rithmic Direct - DTC | Starting real-time market data updates for: SIH5.COMEX. ID: 1 Service code: rithmic.trading 2025-02-17 15:30:36.066 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 2025-02-17 15:30:36.066 | Rithmic Direct - DTC | Requesting security definition data for: SIH5.COMEX. ID: 1 2025-02-17 15:30:36.088 | SIH5.COMEX [C] Weekly #9 | Chart data loading complete. 2025-02-17 15:30:36.211 | DTC Client socket (11) | Creating socket. Using TLS 1.2. 2025-02-17 15:30:36.211 | DTC Client socket (11) | New receive buffer size: 5242880 2025-02-17 15:30:36.211 | DTC Client socket (11) | Connecting to IP: 216.57.156.163. 2025-02-17 15:30:36.428 | HD Request # 1 | Sending historical data logon request message. 2025-02-17 15:30:36.438 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-02-17 15:30:36.438 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-02-17 15:30:36.438 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-02-17 15:30:36.438 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-02-17 15:30:37.031 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-02-17 15:29:40. Record interval: 0. Symbol: SIH5.COMEX 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Received logon response. 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Server Name: . 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-02-17 15:30:37.031 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: SIH5.COMEX 2025-02-17 15:30:37.050 | Requesting market depth updates for: SIH5.COMEX if supported. NumLevels=100 2025-02-17 15:30:37.202 | Socket (10) | CloseSocket call. 2025-02-17 15:30:37.202 | HD Request # 1 | Error downloading historical Intraday data for SIH5.COMEX. permission denied 2025-02-17 15:30:37.202 | Socket (10) | Shutdown started. Waiting for graceful close. 2025-02-17 15:30:37.203 | Historical data download thread signaled to stop. 2025-02-17 15:30:37.203 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SIH5.COMEX 2025-02-17 15:30:37.203 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-02-17 14:29:40.000000 2025-02-17 15:30:37.203 | HD Request # 1 | Completion time: 1s. 2025-02-17 15:30:37.203 | HD Request # 1 | Intraday data download complete for SIH5.COMEX. Unique request ID: 1 2025-02-17 15:30:37.203 | Removing historical data download ID 1. 2025-02-17 15:30:37.203 | Real-time Intraday chart data file updates started for SIH5.COMEX 2025-02-17 15:30:37.203 | Intraday chart data file opened for SIH5.COMEX 2025-02-17 15:30:37.203 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-02-17 15:30:37.203 | 2025-02-17 15:30:37.203 | No download requests in the queue to start downloads for. 2025-02-17 15:30:37.206 | Rithmic Direct - DTC (Data) | Received security definition for symbol SIH5.COMEX 2025-02-17 15:30:37.206 | SIH5.COMEX [CV] 10 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-17 15:30:37.206 | SIH5.COMEX [CV] 10 Min #8 | Reloading chart. 2025-02-17 15:30:37.242 | Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: SIH5.COMEX. permission denied 2025-02-17 15:30:37.242 | SIH5.COMEX [CV] 30 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. 2025-02-17 15:30:37.243 | SIH5.COMEX [CV] 30 Min #11 | Reloading chart. 2025-02-17 15:30:37.279 | SIH5.COMEX [CV] 10 Min #8 | Reloading chart. 2025-02-17 15:30:37.330 | SIH5.COMEX [CV] 30 Min #11 | Reloading chart. 2025-02-17 15:30:37.356 | Socket (10) | Socket gracefully closed by remote side. 2025-02-17 15:30:37.356 | Socket (10) | Closed. 2025-02-17 15:30:37.398 | SIH5.COMEX [CV] 30 Min #11 | StartDateTimeForLoadingOrderFills: 2024-02-11 00:00:00 2025-02-17 15:30:37.398 | SIH5.COMEX [CV] 30 Min #11 | Chart data loading complete. 2025-02-17 15:30:37.465 | SIH5.COMEX [CV] 10 Min #8 | StartDateTimeForLoadingOrderFills: 2024-02-11 00:00:00 2025-02-17 15:30:37.540 | SIH5.COMEX [CV] 10 Min #8 | Chart data loading complete. 2025-02-17 15:30:41.733 | Opened cached Intraday file: C:\SierraChart_Rythmic\Data\SIH5.COMEX.scid. Thread ID: 796 2025-02-17 15:32:17.246 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:17.246 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-02-17 15:32:17.246 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:17.247 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:17.247 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-02-17 15:32:17.247 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:17.247 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:47.246 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-02-17 15:32:47.247 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Closed. 2025-02-17 15:33:17.247 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Deleting network socket now after delay. 2025-02-17 15:33:17.247 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Deleting network socket now after delay. 2025-02-17 15:33:17.247 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (9) | Deleting network socket now after delay. |
| [2025-02-17 18:25:21] |
| John - SC Support - Posts: 38782 |
|
We see the following in the log: HD Request # 1 | Error downloading historical Intraday data for SIH5.COMEX. permission denied
Refer to the following for this: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-17 18:48:17] |
| Usuario - Posts: 24 |
|
Thank you. Yes, I already checked that post trying to fix it myself. That's not what it's about. It's not a “Not connecting” problem with Rithmic. It connects perfectly. As the thread title says, it connects just fine, I even have real time data. The credentials, password, etc. are correct. So are the servers. I have the same configuration, parameters, password and credentials for months. Just this morning it worked perfectly for a while. I think it's something on SC, as I keep receiving real time data from Rithmic. At first glance at the log, I thought I saw it was a problem with file compression, so I followed the protocol to disable it. The error no longer appeared in the log, however I still can't download. Are you sure is not an issue on SC's side? |
| [2025-02-17 19:00:53] |
| John - SC Support - Posts: 38782 |
|
It is not an issue on our side. The message you are receiving is from Rithmic. Our best guess would be that the "Historical Data Username" and/or "Historical Data Password" are incorrect, since the "Market Data Username/Password" seem to be fine. We cannot say why something may have changed since last week. There is no end to the issues with Rithmic, and you need to keep in mind that the interface that exists between Sierra Chart and Rithmic was written by Rithmic. Additionally, it is not unusual to not get historical data from Rithmic. They have a limited amount of historical data available and we hear things from 0 days to 5 days of data that people are able to get. Refer to the following regarding our stance on Rithmic data: Rithmic Trading Platform Service: Rithmic Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-18 11:54:55] |
| Usuario - Posts: 24 |
|
Mystery solved. After contacting Rithmic, they told me that they have some kind of weekly download cap, and that I have exceeded it. I put it here in case it helps. Thank you for contacting us,
It looks like he has breached history data of 40G for this week. Rithmic's history plant guardian has observed that your user id, ********, has requested historical market data resulting in 20088912399 bytes transmitted to your computers since Rithmic's systems most recent scheduled reboot. You are approaching your weekly allotment of historical market data Once you exhaust your allotment of data for the week your access to historical market data will suspended for the remainder of the week. |
| [2025-02-18 16:21:46] |
| Sierra_Chart Engineering - Posts: 18836 |
|
This is easily resolved. Just simply activate the exchange or exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You just need to activate the top of book exchange. Your Sierra Chart account is already authorized for CME data at nonprofessional rates. So you are all set, this is a very easy solution. Once that is done: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-18 16:42:23] |
| Usuario - Posts: 24 |
|
Thank you. Yes, I'm aware of that. And it's usually my first choice. I love and use Sierra since 2019. The Rithmic thing is temporary because I'm testing a funded account, on the typical prop firm. Beyond that, my relationship will be short with them. |
| [2025-02-18 17:10:45] |
| John - SC Support - Posts: 38782 |
|
You can use our Denali Exchange Data Feed with the Prop Firm. You just need to ensure that you connect to your live trading account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Integration with Trading Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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