Support Board
Date/Time: Mon, 03 Feb 2025 09:02:29 +0000
Cant connect to Rithmic
View Count: 108
| [2025-01-30 00:38:05] |
| User968091 - Posts: 44 |
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Why cant I connect any Rithmic connection to Sierra? I tried both Apex paper trading login and with the broker Advantage futures and neither of them work and it will not give me a server option for the live broker.
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| [2025-01-30 15:00:19] |
| John - SC Support - Posts: 37656 |
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Refer to steps 7 through 11 at the following link: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-31 13:55:51
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| [2025-01-31 13:17:27] |
| User135243 - Posts: 5 |
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I guess we all have the same problem (or at least most). If you try to connect to Apex, enter your username/password and click A and Apply All and thereafter shut down SC and come back to the connection area and now you should see the servers
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| [2025-02-03 03:04:09] |
| User968091 - Posts: 44 |
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Thank you. That worked and it shows I am connected but my charts are not updating.
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| 2025-02-02_20-02-12.png / V - Attached On 2025-02-03 03:03:46 UTC - Size: 1.44 MB - 3 views |
| [2025-02-03 03:55:22] |
| Sierra_Chart Engineering - Posts: 18222 |
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Regarding post #4, activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 05:05:27] |
| User968091 - Posts: 44 |
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I am not currently using Denali. I am using Apex Rithmic and it is not updating after I followed the directions in the previous post and is showing as connected.
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| [2025-02-03 05:10:57] |
| User968091 - Posts: 44 |
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Im getting the following messages in the screenshot.
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| 2025-02-02_22-10-03.png / V - Attached On 2025-02-03 05:10:24 UTC - Size: 1.26 MB - 5 views |
| [2025-02-03 05:34:55] |
| Sierra_Chart Engineering - Posts: 18222 |
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The easiest thing to do is to activate the CME Top of Book exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed This will resolve the problem for you. Also newer versions of Sierra Chart, require the Denali Data Feed be used with Rithmic. This is 2727 and higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 05:40:07] |
| User968091 - Posts: 44 |
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Why do I need to pay for a Denali feed if I have a live feed through Apex/Rithmic?
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| [2025-02-03 07:16:22] |
| Sierra_Chart Engineering - Posts: 18222 |
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We are not sure why you are having problems with the Rithmic data feed, looks like an authorization issue on the Rithmic side, as long as you are running Sierra Chart version 2726 or earlier. For the reasons why in newer versions we do not support Rithmic market data, refer to: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2728 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-03 07:17:11
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| [2025-02-03 08:29:37] |
| User135243 - Posts: 5 |
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S. ;) if you want to use the Rithmic connection with elder SC versions, you have to enter username/password 3times, otherwise it will not work. With the newer versions you need the Denali realtime data, but the Rithmic connection will still work. So as long you don't update SC it should work. (I use the new version with Denali) |
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