Support Board
Date/Time: Wed, 19 Mar 2025 03:05:35 +0000
Post From: Cant connect to Rithmic
| [2025-02-04 03:15:55] |
| User968091 - Posts: 47 |
|
Yes, have the "Full CME Group for Non-Professional Trading Accounts" active because I had to resubscribe to the Denali feed today because my Rithmic feed wont update prices but is showing as connected, which is what the problem was in the very first thread. The symbol I brought up with the instructions is NQH5 2025-02-03 20:12:39.630 | Software version: 2735 64-bit 2025-02-03 20:12:39.630 | Primary Thread ID: 11276 2025-02-03 20:12:39.630 | Usage end date: 2025-03-02 2025-02-03 20:12:39.630 | Enabled for: Advanced Features 2. 2025-02-03 20:12:39.630 | Enabled for: Sierra Chart Historical Data Service. 2025-02-03 20:12:39.630 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-02-03 20:12:39.630 | Enabled for: Delayed Denali Exchange Data Feed. 2025-02-03 20:12:39.630 | Enabled for exchange2: CME (Trading Account Required) 2025-02-03 20:12:39.630 | Enabled for exchange2: CBOT (Trading Account Required) 2025-02-03 20:12:39.630 | Enabled for exchange2: COMEX (Trading Account Required) 2025-02-03 20:12:39.630 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-02-03 20:12:39.630 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-02-03 20:12:39.630 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-02-03 20:12:39.630 | Custom symbol settings values: disabled 2025-02-03 20:12:39.630 | Chart Update Interval: 500 2025-02-03 20:12:39.630 | Intraday Data Storage Time Unit: 0 2025-02-03 20:12:39.630 | Time Zone: -07:00:00 (MST-07) 2025-02-03 20:12:39.630 | 2025-02-04 03:12:39 Local computer time in UTC 2025-02-03 20:12:39.630 | 2025-02-03 20:12:39 Local computer time in SC Time Zone 2025-02-03 20:12:39.630 | 2025-02-03 12:28:22 Server time in UTC 2025-02-03 20:12:39.630 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-02-03 20:12:39.630 | Program path: C:\SierraChart\ 2025-02-03 20:12:39.630 | Data Files path: C:\SierraChart\Data\ 2025-02-03 20:12:39.630 | OS Version Number: 10.0 2025-02-03 20:12:39.630 | Locale Setting: C 2025-02-03 20:12:39.632 | DLLs: LudwigLevels_2151_64 (1).dll, LudwigLevels_2151_64.dll, sst_drawing_to_csv_64.dll, sst_drawtoolshare_64.dll, TASIndicators.dll, TASSierra_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll 2025-02-03 20:12:39.632 | Allowed protected custom studies: Ludwig Levels 2025-02-03 20:12:39.632 | Crash reporter started: true 2025-02-03 20:12:39.632 | 2025-02-03 20:12:50.308 | File >> Disconnect selected. 2025-02-03 20:12:50.309 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-02-03 20:12:50.309 | DTC Client socket (1) | CloseSocket call. 2025-02-03 20:12:50.309 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-02-03 20:12:50.309 | DTC Client socket (1) | Max send buffer size during socket life: 406 2025-02-03 20:12:50.309 | Denali Data Feed | Waiting for socket receive thread to end 2025-02-03 20:12:50.309 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-02-03 20:12:50.309 | DTC Client socket (2) | CloseSocket call. 2025-02-03 20:12:50.309 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-02-03 20:12:50.309 | Denali Data Feed | Disconnected from the server. 2025-02-03 20:12:50.309 | Rithmic Direct - DTC | Disconnected. 2025-02-03 20:12:50.385 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-02-03 20:12:50.385 | DTC Client socket (1) | Closed. 2025-02-03 20:12:50.403 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-02-03 20:12:50.404 | DTC Client socket (2) | Closed. 2025-02-03 20:12:56.725 | 2025-02-03 20:12:56.725 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-02-03 20:12:56.725 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-02-03 20:12:56.725 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-02-03 20:12:56.726 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-02-03 20:12:56.726 | DTC Client socket (1) | New receive buffer size: 0 2025-02-03 20:12:56.726 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-02-03 20:12:56.797 | Rithmic Direct - DTC | Network connection to server complete. 2025-02-03 20:12:56.797 | Rithmic Direct - DTC | Starting socket receive thread. 2025-02-03 20:12:56.797 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-02-03 20:12:56.797 | Rithmic Direct - DTC | Sending logon request message. 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | Received logon response. 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | Server Name: . 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | Successfully connected. 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | Trading is supported. 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | OCO Orders supported. 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-02-03 20:12:57.025 | Rithmic Direct - DTC | Connected to server complete. 2025-02-03 20:12:57.028 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-02-03 20:12:57.028 | Mapping NQU1.CME to NQU21. Service code: cme 2025-02-03 20:12:57.028 | Using symbol data fast lookup vector 2025-02-03 20:12:57.028 | Denali Data Feed | Starting real-time market data updates for: NQU1.CME (NQU21). ID: 1 Service code: cme 2025-02-03 20:12:57.028 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 10048 2025-02-03 20:12:57.028 | Denali Data Feed | Requesting security definition data for: NQU1.CME (NQU21). ID: 1 2025-02-03 20:12:57.028 | Added historical Intraday data request for NQU1.CME to the queue. 2025-02-03 20:12:57.028 | Intraday data recording state for symbol NQU1.CME is set to download 'Pending'. 2025-02-03 20:12:57.028 | Triggering next historical data download in queue. 2025-02-03 20:12:57.029 | Delaying start of download for NQU1.CME. 2025-02-03 20:12:57.054 | DTC Client socket (2) | Creating socket. 2025-02-03 20:12:57.054 | DTC Client socket (2) | New receive buffer size: 0 2025-02-03 20:12:57.054 | DTC Client socket (2) | Connecting to IP: 67.214.125.4. 2025-02-03 20:12:57.144 | Denali Data Feed | Network connection to server complete. 2025-02-03 20:12:57.144 | Denali Data Feed | Starting socket receive thread. 2025-02-03 20:12:57.144 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-02-03 20:12:57.234 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-02-03 20:12:57.234 | Denali Data Feed | Sending logon request message. 2025-02-03 20:12:57.384 | Mapping NQH5.CME to NQH25. Service code: cme 2025-02-03 20:12:57.384 | Denali Data Feed | Starting real-time market data updates for: NQH5.CME (NQH25). ID: 2 Service code: cme 2025-02-03 20:12:57.384 | Denali Data Feed | Requesting security definition data for: NQH5.CME (NQH25). ID: 2 2025-02-03 20:12:57.769 | Denali Data Feed | Received logon response. 2025-02-03 20:12:57.769 | Denali Data Feed | Server Name: SC Realtime Server. 2025-02-03 20:12:57.769 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-02-03 20:12:57.769 | Denali Data Feed | Successfully connected. 2025-02-03 20:12:57.769 | Denali Data Feed | Trading is not supported. 2025-02-03 20:12:57.769 | Denali Data Feed | MarketDepthIsSupported: 1 2025-02-03 20:12:57.769 | Denali Data Feed | Restarting real-time data updates for symbol: NQH5.CME -> NQH25 2025-02-03 20:12:57.769 | Denali Data Feed | Restarting real-time data updates for symbol: NQU1.CME -> NQU21 2025-02-03 20:12:57.955 | Denali Data Feed | Setting external service identifier for symbol NQH5.CME to 42288528 2025-02-03 20:12:57.955 | Denali Data Feed | Received security definition for symbol NQH5.CME 2025-02-03 20:12:57.955 | Denali Data Feed | Real-time data for symbol NQU1.CME is currently unavailable. 2025-02-03 20:12:57.955 | Denali Data Feed | Received security definition for symbol NQU1.CME 2025-02-03 20:13:02.848 | HD Request # 576 | Downloading Intraday chart data for NQU1.CME to the file NQU1.CME.scid. Service: cme 2025-02-03 20:13:02.849 | HD Request # 576 | Download start date-time: 2021-09-17 06:29:59.000000. File last date-time: 2021-09-17 06:29:59.967000 2025-02-03 20:13:02.849 | HD Request # 576 | Using server: ds28.sierracharts.com port 10149 2025-02-03 20:13:02.849 | Socket (3) | Creating socket. 2025-02-03 20:13:02.849 | Socket (3) | New receive buffer size: 0 2025-02-03 20:13:02.849 | Socket (3) | Connecting to IP: 67.214.125.5. 2025-02-03 20:13:03.034 | HD Request # 576 | Setting DTC encoding to Binary VLS 2025-02-03 20:13:03.034 | HD Request # 576 | Sending historical data logon request message. 2025-02-03 20:13:03.168 | HD Request # 576 | Requesting Intraday data. Start date-time: 2021-09-17 06:29:59. Record interval: 0. Symbol: NQU21 2025-02-03 20:13:03.258 | HD Request # 576 | Decompressing data. 2025-02-03 20:13:03.342 | HD Request # 576 | Receiving Intraday data for NQU1.CME starting at 2021-09-17 06:29:59.133000 2025-02-03 20:13:03.342 | Socket (3) | CloseSocket call. 2025-02-03 20:13:03.342 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-02-03 20:13:03.343 | Historical data download thread signaled to stop. 2025-02-03 20:13:03.343 | HD Request # 576 | Received 4 Intraday data records from 2021-09-17 06:29:59.133000 to 2021-09-17 06:29:59.967000 (0.8 seconds. Delay: 3.4 years) and wrote 0 records for NQU1.CME 2025-02-03 20:13:03.343 | HD Request # 576 | Add time&sales data | Remembered last file record date-time: 2021-09-17 13:29:59.967000 2025-02-03 20:13:03.343 | HD Request # 576 | Completion time: 1s. 2025-02-03 20:13:03.343 | HD Request # 576 | Intraday data download complete for NQU1.CME. Unique request ID: 574 2025-02-03 20:13:03.343 | Removing historical data download ID 574. 2025-02-03 20:13:03.343 | Real-time Intraday chart data file updates started for NQU1.CME 2025-02-03 20:13:03.343 | Intraday chart data file opened for NQU1.CME 2025-02-03 20:13:03.343 | HD Request # 576 | Enabling Intraday chart updating for symbol. 2025-02-03 20:13:03.343 | 2025-02-03 20:13:03.343 | No download requests in the queue to start downloads for. 2025-02-03 20:13:03.427 | Socket (3) | Socket gracefully closed by remote side. 2025-02-03 20:13:03.427 | Socket (3) | Closed. 2025-02-03 20:13:16.715 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Creating socket. Using TLS 1.2. 2025-02-03 20:13:16.715 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | New receive buffer size: 0 2025-02-03 20:13:16.715 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Connecting to IP: 216.66.0.130. 2025-02-03 20:13:17.236 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-02-03 20:13:17.238 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-03 20:13:17.491 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | CloseSocket call. 2025-02-03 20:13:17.491 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Shutdown started. Waiting for graceful close. 2025-02-03 20:13:17.572 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Socket gracefully closed by remote side. 2025-02-03 20:13:17.572 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Closed. |