Support Board
Date/Time: Tue, 22 Apr 2025 06:00:41 +0000
Post From: Cant connect to Rithmic
| [2025-02-04 16:25:00] |
| John - SC Support - Posts: 39395 |
|
There are no errors or issues showing in the log. But it shows that there are charts open for both NQU1.CME and NQH5.CME. We only see data being downloaded for NQU1.CME in the log. Please follow the instructions below to get us the log, but only open a chart for NQH5.CME Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |