Support Board
Date/Time: Tue, 22 Apr 2025 05:57:37 +0000
Post From: Cant connect to Rithmic
| [2025-02-03 22:52:04] |
| John - SC Support - Posts: 39395 |
|
User968091: To start, we are a bit confused. You have the "Full CME Group for Non-Professional Trading Accounts" active, and your "Verified Until" date is showing as "2025-02-22". So you should be getting the real-time data for the CME Group from us without any issues. If you are not getting the data properly, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. We would like to work through this issue first, then we can move forward from there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |