Support Board
Date/Time: Wed, 19 Mar 2025 03:38:13 +0000
[User Discussion] - Is Rithmic Trial support to work out of box
View Count: 369
| [2025-01-02 11:55:54] |
| User748610 - Posts: 6 |
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Apology if this is a duplicate question but I tried really hard to search. I subscribed to service pack 10. I also applied for rithmic trial. I tried to use Rithmic-Direct as data service Your page here Rithmic Trading Platform Service says "The Rithmic system may not provide historical Intraday data for futures option symbols. For CME futures options, it is recommended to use the Denali Exchange Data Feed for historical and real-time data."
It seems to imply that Rithmic should work with real-time data at least.But I cannot open intraday chart, and log seems to have suspicoius line showing something not supported 2025-01-02 11:53:03.163 | Software version: 2726 64-bit 2025-01-02 11:53:03.163 | Primary Thread ID: 5852 2025-01-02 11:53:03.163 | Usage end date: 2025-02-23 2025-01-02 11:53:03.163 | Enabled for: Sierra Chart Historical Data Service. 2025-01-02 11:53:03.163 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-01-02 11:53:03.163 | Enabled for: Delayed Denali Exchange Data Feed. 2025-01-02 11:53:03.163 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-01-02 11:53:03.163 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-01-02 11:53:03.163 | Custom symbol settings values: enabled 2025-01-02 11:53:03.163 | Chart Update Interval: 400 2025-01-02 11:53:03.163 | Intraday Data Storage Time Unit: 0 2025-01-02 11:53:03.163 | Time Zone: +00:00:00 (UTC+00) 2025-01-02 11:53:03.163 | 2025-01-02 11:53:03 Local computer time in UTC 2025-01-02 11:53:03.163 | 2025-01-02 11:53:03 Local computer time in SC Time Zone 2025-01-02 11:53:03.163 | 2025-01-02 10:55:14 Server time in UTC 2025-01-02 11:53:03.163 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-01-02 11:53:03.163 | Program path: C:\SierraChart\ 2025-01-02 11:53:03.163 | Data Files path: C:\SierraChart\Data\ 2025-01-02 11:53:03.163 | OS Version Number: 10.0 2025-01-02 11:53:03.163 | Locale Setting: C 2025-01-02 11:53:03.164 | DLLs: UserContributedStudies_64.dll 2025-01-02 11:53:03.164 | Allowed protected custom studies: 2025-01-02 11:53:03.164 | Crash reporter started: true 2025-01-02 11:53:03.164 | 2025-01-02 11:53:19.772 | Enabling compression for file: C:\SierraChart\Data\6BH5.CME.scid 2025-01-02 11:53:19.774 | 6BH5.CME 1 Min #1 | Reloading chart. 2025-01-02 11:53:19.780 | 6BH5.CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6BH5.CME.scid 2025-01-02 11:53:19.781 | 6BH5.CME 1 Min #1 | Chart data loading complete. 2025-01-02 11:53:20.166 | Rithmic Direct - DTC | Starting real-time market data updates for: 6BH5.CME. ID: 5 Service code: rithmic.trading 2025-01-02 11:53:20.166 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: 6BH5.CME. 2025-01-02 11:53:20.166 | Rithmic Direct - DTC | Requesting security definition data for: 6BH5.CME. ID: 5 2025-01-02 11:53:20.166 | Rithmic Direct - DTC | Using primary service for historical data for 6BH5.CME 2025-01-02 11:53:20.166 | Historical data service client indicated that downloads are not enabled. Symbol: 6BH5.CME. Data Type: Intraday data. 2025-01-02 11:53:20.166 | Historical data download ID 17 not found when removing ID from outstanding request set. 2025-01-02 11:53:20.166 | Real-time Intraday chart data file updates started for 6BH5.CME 2025-01-02 11:53:20.166 | Intraday chart data file opened for 6BH5.CME It says "Server indicated market data is not supported. Not sending market data request." I searched this on google and a couple of thread all pointing to users want to access Denali Feed but have no CME account. But my understanding is that the "you must have a CME live trading account" rule is applied to Denali feed but not Rithmic feed. Can I get some help interpretating this please |
| [2025-01-02 12:10:17] |
| User748610 - Posts: 6 |
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maybe I should explain my setup, and why in the title I asked whether Rithmic Trial is supposed to work: I only set the Trading Username and TradingPassword, but I found I cannot use the same combination for `Market Data Username` and `Market Data Password`. If I fill in the Market Data Username/Password, the error log became this 2025-01-02 12:06:57.889 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-01-02 12:06:57.889 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-01-02 12:06:57.889 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 2025-01-02 12:06:57.889 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-01-02 12:06:57.890 | DTC Client socket (2) | New receive buffer size: 0 2025-01-02 12:06:57.890 | DTC Client socket (2) | Connecting to IP: 216.57.156.163. 2025-01-02 12:06:57.909 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-01-02 12:06:57.909 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-01-02 12:06:57.909 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-01-02 12:06:57.909 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-01-02 12:06:58.002 | Rithmic Direct - DTC (Data) | Received logon response. 2025-01-02 12:06:58.002 | Rithmic Direct - DTC (Data) | Server Name: . 2025-01-02 12:06:58.002 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-01-02 12:06:58.002 | Rithmic Direct - DTC (Data) | Logon error received from server: permission denied 2025-01-02 12:06:58.002 | Rithmic Direct - DTC (Data) | Failed connections: 12 2025-01-02 12:06:58.002 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2025-01-02 12:06:58.003 | DTC Client socket (2) | CloseSocket call. 2025-01-02 12:06:58.003 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2025-01-02 12:06:58.003 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2025-01-02 12:06:58.003 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-01-02 12:06:58.023 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-01-02 12:06:58.023 | DTC Client socket (2) | Closed. 2025-01-02 12:06:59.586 | File >> Disconnect selected. 2025-01-02 12:06:59.586 | DTC Client socket (0) | CloseSocket call. 2025-01-02 12:06:59.586 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2025-01-02 12:06:59.587 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-01-02 12:06:59.588 | DTC Client socket (1) | CloseSocket call. 2025-01-02 12:06:59.588 | Rithmic Direct - DTC | Disconnected. 2025-01-02 12:06:59.588 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-01-02 12:06:59.608 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-01-02 12:06:59.608 | DTC Client socket (1) | Closed. Is there any trick in setting up using RithMic Trial? |
| [2025-01-02 17:24:38] |
| John - SC Support - Posts: 38782 |
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If you want to get data from Rithmic, then you need to fill in those Market Data fields. Refer to the following regarding the "Permission Denied" error: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 22:32:54] |
| User748610 - Posts: 6 |
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Thanks John, that FAQ is a part I don't understand either. I originally also think for data I will need Market Data. But I read the FAQ and it seems to say if "Permission Denied" is meant to happen you have no control and solution is to use Danli feed. You can receive a "permission denied" error for market data requests to Rithmic. In this case, refer to Rithmic Market Data and Support Policy. The solution in this case is to use the Denali Exchange Data Feed for market data instead of Rithmic. That is what lead me to ask whether Rithmic trial can work out of box. Now I am just with Rithmic Trial. I know folks using broker provided Rithmic, is that guaranteed to work? There is no clear information regarding that through my search. I think this is the important piece of pre-sale missed. Can I confirm if broker provided Rithmic will work? My expected workflow needs Sierra chart to work with Rithmic. But from what I experienced, your integration with Rithmic does not seem seamless. I only need live data, no need for history Date Time Of Last Edit: 2025-01-03 02:45:57
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| [2025-01-03 14:55:51] |
| John - SC Support - Posts: 38782 |
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Unfortunately, the error you are getting is from Rithmic. The interface that is in place between Sierra Chart and Rithmic is written and owned by Rithmic. So the issues you are having are caused by Rithmic. There is nothing we can do to fix it - it is up to Rithmic to resolve this, which they have not. The information we have regarding the "Permission Denied" error is the best information we have on resolving the error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-03 17:15:11] |
| User748610 - Posts: 6 |
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Thanks, John. I am still expecting an answer regarding if "broker provided Rithmic" will work or not. I assume you should have seen many other setup like what I am trying to do right? How do they get resolved? |
| [2025-01-03 18:12:15] |
| Sierra_Chart Engineering - Posts: 18837 |
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We definitely do not recommend using Rithmic and we strongly advise against it. The only answer we can give is that Rithmic will not work. Are you doing live trading and for what exchanges? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-03 18:12:27
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| [2025-01-03 18:41:38] |
| User748610 - Posts: 6 |
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I see. Thanks for the confirmation. My question was answered. Regarding your follow up question: I originally intended to use Market Order data with your software to read and analyze the market. Rithmic was a cheaper solution as it can be provided by a broker. I use other venues for live trading. |
| [2025-01-03 19:38:39] |
| Sierra_Chart Engineering - Posts: 18837 |
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If you are just going to use Sierra Chart for analysis and you are considered a nonprofessional by the CME, then we recommend this solution: Easy Solution to CME Funded Trading Account Requirement This way you are not involving any unreliable service and you do not have to connect to any trading service. Market data will be automatically authorized. You are going to be using good symbology with two digit years (when Sierra Chart is set to SC Data-All Services) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-03 19:40:58
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| [2025-01-05 10:24:33] |
| User748610 - Posts: 6 |
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Thanks for the reply. I heard Rithmic feed is one of the fastest in the industry, due to its infrastructure. I think it is Rithmic ~=CQG > DTN IQFeed I wonder if the denali feed has been benchmarked against Rithmic regarding the data rendering speed? Let's say top of book data, is there a few milliseconds difference? Date Time Of Last Edit: 2025-01-05 10:35:22
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