Support Board
Date/Time: Wed, 19 Mar 2025 02:54:46 +0000
Post From: Is Rithmic Trial support to work out of box
| [2025-01-02 11:55:54] |
| User748610 - Posts: 6 |
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Apology if this is a duplicate question but I tried really hard to search. I subscribed to service pack 10. I also applied for rithmic trial. I tried to use Rithmic-Direct as data service Your page here Rithmic Trading Platform Service says "The Rithmic system may not provide historical Intraday data for futures option symbols. For CME futures options, it is recommended to use the Denali Exchange Data Feed for historical and real-time data."
It seems to imply that Rithmic should work with real-time data at least.But I cannot open intraday chart, and log seems to have suspicoius line showing something not supported 2025-01-02 11:53:03.163 | Software version: 2726 64-bit 2025-01-02 11:53:03.163 | Primary Thread ID: 5852 2025-01-02 11:53:03.163 | Usage end date: 2025-02-23 2025-01-02 11:53:03.163 | Enabled for: Sierra Chart Historical Data Service. 2025-01-02 11:53:03.163 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-01-02 11:53:03.163 | Enabled for: Delayed Denali Exchange Data Feed. 2025-01-02 11:53:03.163 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-01-02 11:53:03.163 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-01-02 11:53:03.163 | Custom symbol settings values: enabled 2025-01-02 11:53:03.163 | Chart Update Interval: 400 2025-01-02 11:53:03.163 | Intraday Data Storage Time Unit: 0 2025-01-02 11:53:03.163 | Time Zone: +00:00:00 (UTC+00) 2025-01-02 11:53:03.163 | 2025-01-02 11:53:03 Local computer time in UTC 2025-01-02 11:53:03.163 | 2025-01-02 11:53:03 Local computer time in SC Time Zone 2025-01-02 11:53:03.163 | 2025-01-02 10:55:14 Server time in UTC 2025-01-02 11:53:03.163 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-01-02 11:53:03.163 | Program path: C:\SierraChart\ 2025-01-02 11:53:03.163 | Data Files path: C:\SierraChart\Data\ 2025-01-02 11:53:03.163 | OS Version Number: 10.0 2025-01-02 11:53:03.163 | Locale Setting: C 2025-01-02 11:53:03.164 | DLLs: UserContributedStudies_64.dll 2025-01-02 11:53:03.164 | Allowed protected custom studies: 2025-01-02 11:53:03.164 | Crash reporter started: true 2025-01-02 11:53:03.164 | 2025-01-02 11:53:19.772 | Enabling compression for file: C:\SierraChart\Data\6BH5.CME.scid 2025-01-02 11:53:19.774 | 6BH5.CME 1 Min #1 | Reloading chart. 2025-01-02 11:53:19.780 | 6BH5.CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6BH5.CME.scid 2025-01-02 11:53:19.781 | 6BH5.CME 1 Min #1 | Chart data loading complete. 2025-01-02 11:53:20.166 | Rithmic Direct - DTC | Starting real-time market data updates for: 6BH5.CME. ID: 5 Service code: rithmic.trading 2025-01-02 11:53:20.166 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: 6BH5.CME. 2025-01-02 11:53:20.166 | Rithmic Direct - DTC | Requesting security definition data for: 6BH5.CME. ID: 5 2025-01-02 11:53:20.166 | Rithmic Direct - DTC | Using primary service for historical data for 6BH5.CME 2025-01-02 11:53:20.166 | Historical data service client indicated that downloads are not enabled. Symbol: 6BH5.CME. Data Type: Intraday data. 2025-01-02 11:53:20.166 | Historical data download ID 17 not found when removing ID from outstanding request set. 2025-01-02 11:53:20.166 | Real-time Intraday chart data file updates started for 6BH5.CME 2025-01-02 11:53:20.166 | Intraday chart data file opened for 6BH5.CME It says "Server indicated market data is not supported. Not sending market data request." I searched this on google and a couple of thread all pointing to users want to access Denali Feed but have no CME account. But my understanding is that the "you must have a CME live trading account" rule is applied to Denali feed but not Rithmic feed. Can I get some help interpretating this please |