Support Board
Date/Time: Sat, 23 Nov 2024 16:39:21 +0000
Tools dont always draw at cursor point
View Count: 258
| [2024-07-15 05:13:25] |
| User745789 - Posts: 313 |
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Some days tools, such as horizontal line, draw at the cursor point. Other days they do not. I can not work out why. The chart has title bar enabled. See image: my cursor where I clicked vs position of the green horizontal line
Date Time Of Last Edit: 2024-07-15 05:13:42
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 2024-07-15 13_11_22-FGBL Profiles F.US.DSXU24 [CBV][M] 60 M.png / V - Attached On 2024-07-15 05:13:39 UTC - Size: 66.92 KB - 46 views |
| [2024-07-15 14:38:06] |
| John - SC Support - Posts: 36238 |
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Check this Chart Setting: Chart Settings: Adjust Tool Values to Tick Size (Chart >> Chart Settings >> Chart Drawing menu) Otherwise, this must be a system specific issue. We do not understand why there would be a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-24 02:25:02] |
| User745789 - Posts: 313 |
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It isn't that setting. The drawing is off by ~10 ticks or more. And also right click to select a drawing is off by approx the same amount. It happens on numerous charts, not just one.
Date Time Of Last Edit: 2024-07-24 02:41:13
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| [2024-07-24 14:02:24] |
| John - SC Support - Posts: 36238 |
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We think this is an operating system issue and not something we can do anything about. But please get us a chartbook with a chart in which you are having this problem and we'll see if we can reproduce it. Refer to the following for how to get us a chartbook: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-29 02:29:41] |
| User745789 - Posts: 313 |
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I made a duplication of the entire chartbook and rearranged the charts, specifically re-sized many. And the problem has for now gone away.
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| [2024-08-08 06:08:11] |
| User745789 - Posts: 313 |
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This problem persists. The cross hairs are not even at the cursor point, let alone drawings. Some observations: - At the bottom of a chart window, the problem does not exist (see image bottom) - At the top of a chart window, the problem is worse (see image top) - This happens even with menu and title bar enabled, though the problem isn't as bad with these elements enabled - It doesnt matter of a chart is attached or detached. - If I make a duplication of the chartbook (duplicate all charts to chartbook) then the problem does not exist in the new chartbook, which to me rules out the operating system being at fault. Date Time Of Last Edit: 2024-08-08 07:07:38
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| bottom.png / V - Attached On 2024-08-08 06:08:06 UTC - Size: 954 B - 30 views |
| [2024-08-08 11:27:21] |
| Sierra_Chart Engineering - Posts: 17150 |
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There may not be a problem here and only a misunderstanding. The Chart Values lines are not going to match the system cursor exactly because the vertical line is aligned to a chart bar and the horizontal line is going to be aligned to the Tick Size. The chart values lines do not match the cursor exactly. Most often they are not going to do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-08 11:27:39
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| [2024-08-08 11:40:49] |
| User745789 - Posts: 313 |
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I understand what you are saying. But in this case, drawing objects draw well above the cursor. And selecting them with the cursor is almost impossible as you have no aim-off. I do not believe it is what you have described. Why would the gap change depending on the vertical position of the cursor? We talking half and inch on tbe screen Date Time Of Last Edit: 2024-08-08 11:45:06
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| [2024-08-08 13:39:06] |
| Sierra_Chart Engineering - Posts: 17150 |
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Can we do a remote assistance session with you and you show us this? Can we do this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-09 02:32:19] |
| User745789 - Posts: 313 |
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Thank you. It seems like a lot of work for you for a small matter. But it does make it hard to create and manage drawings. I am available almost anytime during Asia daytime up until the open of NY. EDIT: today, if I show title bar, scroll bar and menu, then the issue goes away. I would really rather not show those elements. Date Time Of Last Edit: 2024-08-09 02:56:56
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| [2024-08-09 03:14:47] |
| Sierra_Chart Engineering - Posts: 17150 |
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It is only going to be productive for us to look at this, when you have the problem with the title bar and menu enabled. At least the title bar. Try disabling special visual effects in Windows: https://www.tenforums.com/tutorials/6377-change-visual-effects-settings-windows-10-a.html And they must be all off. All of that garbage and crap must be off. The system must be set for maximum performance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-09 03:23:25] |
| User745789 - Posts: 313 |
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All the garbage and crap is now disabled. But it did not change the situation. It is only going to be productive for us to look at this, when you have the problem with the title bar and menu enabled. At least the title bar.
Understood. I will operate with all of these elements enabled and see if the issue returns. |
| [2024-08-09 12:13:46] |
| Sierra_Chart Engineering - Posts: 17150 |
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At the very least disabling the visual effects will improve the performance of your system. Let us know if the issue returns. It seems to us it is a system issue. Maybe it is simple as replacing your pointer input device (we are not saying you should do that and that would not seem to make a difference but we do not have any ideas about what to make of this problem). We are not really sure about an issue like this. This is very unusual. We never hear about an issue like this, unless there is a misunderstanding about how the Chart Values tool will adjust to the Tick Size, in some cases, and aligns with chart bars. Or sometimes there are misalignment problems due to the title bar being hidden. Otherwise, we never hear about something like this getting reported. This is why we suspect it is an unusual system issue. Maybe reinstalling the operating system would help. We are not sure. We are not saying you should do that but just we do not have any other ideas. The other thing to do is just to create a new chart at the time this happens and see if the issue happens with that new chart. If not, it would seem to be a chart configuration issue. But still this should not be a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-09 12:16:23
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