Support Board
Date/Time: Sat, 23 Nov 2024 23:23:17 +0000
Urgent: I can't 'cancel/flatten' all orders.
View Count: 303
| [2024-07-09 05:40:43] |
| User142067 - Posts: 12 |
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Urgent. No matter what I do an open order in the form of a single triangle remains on the chart. I tried to cancel/flatten. I tried to close it by placing an order to negate it. When I do, the mystery triangle does close out but a new one immediately opens up. I can't stop the permanent liability risk. Note I called EdgeClear and they say there is no open order, however, as I said, as soon as another order is placed the phantom order will close out and leave me with a new phantom order. I spoke to EdgeClear and that will have the account liquidated in the morning. They think it is a software glitch. I have the chart in 'trading locked' mode but remain concerned a liability will be occurring overnight. |
 Screenshot 2024-07-09 003440.png / V - Attached On 2024-07-09 04:42:13 UTC - Size: 91.98 KB - 58 views |
| [2024-07-09 14:50:26] |
| Sierra_Chart Engineering - Posts: 17154 |
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First for your actual position check Trade >> Trade Positions Window. If there is no position there you are fine. Nothing to be concerned with. There is a Flatten button there, which you can use: Trading Information Windows: Flatten Trade Positions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-09 14:51:31
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| [2024-07-09 14:52:47] |
| Sierra_Chart Engineering - Posts: 17154 |
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To resolve the problem you are having, follow through the instructions here: Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities This is simply an issue with order fills and the alignment of fills. And also see our prior post above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-09 14:52:53
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| [2024-07-09 16:06:27] |
| User142067 - Posts: 12 |
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I have gone to the link, went through each section, and did the best I could to resolve the issue but have not had success. I did notice the Trading Activity Log does show one order from last night remaining open. Any suggestions on where I go from here?
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| [2024-07-09 17:16:55] |
| User142067 - Posts: 12 |
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Perhaps I should add to make explicit. Clicking 'FLATTEN CANCEl" does not closeout the phantom entry triangle. If I enter a new order the phantom entry triangle immediately closes with a long connecting line to the new location. simultaneously a new phantom triangle is also created at the new location. Oddly even though EdgeClear says there is no open order, everytime the phantom entry triangle closes an amount is added to the profit/loss tally that I have shown on the screen. This is why I was afraid I was incurring liability. Ken |
| [2024-07-09 17:39:13] |
| John - SC Support - Posts: 36238 |
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All of the information is in the section give previously and here again: Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities In the end, you can set the start date/time for when the order fills will be loaded such that the order fill that is giving a problem is before that start date and you are then working from a flat state. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-09 18:19:41] |
| User142067 - Posts: 12 |
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I think I followed your instruction to no avail. What I did was: 1.Changed to: LOAD ORDER FILLS FOR CURRENT DAY ONLY to YES 2.Changed ORDER FILLS START TIME time to 09:00:00. It was 00:00:00 which is actually already subsequent to the problematic order fills from last night. However, the phrase a time where things are flat to me is ambiguous. Although I'm told things are flat,this seems to me to be contradicted by the fact that phantom triangle comes out of it zombie state and produces a phantom profit loss. Nonetheless after making the two above changes, I expected the triangle order entries and fills prior to 09:00:00 to disappear but they did not. This is even after I closed Sierra Charts and reopened. Am I on the wrong track. Also, reminder, EdgeClear has my account in liquidation only mode so I'm wondering if that might be preventing the expected result. Curiosity Question: It remains alarming to me that the phantom triangle which i'm told is not actually an open position gets closed and produces a profit loss on the chart screen albeit apparently a phantom p/l along with producing the next phantom triangle. I want to make sure you realize that is what has been happening. I do not see anything in the manual sections you referenced that refers to that specifically unless it subsumed under 'missing order' which is not intuitively describing the condition to me. Is a call or remote in an option? Ken |
| [2024-07-10 14:01:43] |
| User142067 - Posts: 12 |
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EdgeClear suggested I send you the attached. It shows an open order at the top that was the last phantom triangle. It also shows, on the 4th and 5th line down from the top how an order was almost instantaneously generated. FYI, the problem has gone away. Something happened yesterday between 4:30 PM -4:45 PM and after that all the triangles of the past disappeared from the screen. I don't know why. I looked to see if the Trade Activity Log reflected a change but it did not. Ken |
| Screenshot 2024-07-10 094939.png / V - Attached On 2024-07-10 13:52:44 UTC - Size: 90.9 KB - 57 views |
| [2024-07-10 22:49:33] |
| Sierra_Chart Engineering - Posts: 17154 |
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This is still pending review.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-11 22:03:40] |
| Sierra_Chart Engineering - Posts: 17154 |
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This information is just informational and should never be relied upon, to determine your position: Curiosity Question: It remains alarming to me that the phantom triangle which i'm told is not actually an open position gets closed and produces a profit loss on the chart screen albeit apparently a phantom p/l along with producing the next phantom triangle. I want to make sure you realize that is what has been happening. I do not see anything in the manual sections you referenced that refers to that specifically unless it subsumed under 'missing order' which is not intuitively describing the condition to me.
If there is an issue with order fills displayed on the chart, refer to: Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities 1.Changed to: LOAD ORDER FILLS FOR CURRENT DAY ONLY to YES
2.Changed ORDER FILLS START TIME time to 09:00:00. It was 00:00:00 Setting only the Time is not going to have any effect. It will get ignored. And based on the session times, the start of the trading day can be in the evening of the prior day. We want you to update to the latest prerelease: Software Download: Fast Update And also set the Order Fills Start Date. No not at all: Also, reminder, EdgeClear has my account in liquidation only mode so I'm wondering if that might be preventing the expected result.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-12 10:40:51] |
| User142067 - Posts: 12 |
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Clarification Request: My understanding from EdgeClear was I should use, 'Load Order Fill For Current Day Only' which the manual seems to say disables Order Fills Start Date and Order Fills Time, although the manual warns that setting can upset P/L calcs. In your message above it says 'set the Order fills Start Date'. Am I correct then in thinking you recommend not using 'Load Order Fill For Current Day Only. The setting for date and time I'm inclined to use, if I go that way, are: 2024-07-11 and 00:00:00 unless you suggest otherwise. For reference, I only care about the current day activity. FYI - All is working now. I get it that there never was a financial liability risk. This puts me at peace and has reduced my frenetic concern so all is well. After the above clarification I think we can close this out. Ken |
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