Support Board
Date/Time: Thu, 26 Dec 2024 13:47:33 +0000
Problem with single print.
View Count: 691
| [2024-05-24 18:08:16] |
| User556049 - Posts: 20 |
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Hi, I suddenly got a problem with single print this morning in TPO chart. When the single print is printed, it should extend until the future extension in the same period. It is not working for the same period but working across other periods. Please find the attached file for clarification. In fact, it was working alright but I updated the latest version this morning and I got this problem after that. Also , my setting is not changed at all. |
 single print_extension.PNG / V - Attached On 2024-05-24 18:08:07 UTC - Size: 52.76 KB - 111 views Single print missing.PNG / V - Attached On 2024-05-24 18:08:11 UTC - Size: 107.08 KB - 109 views |
| [2024-05-24 18:21:48] |
| John - SC Support - Posts: 36850 |
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From the documentation for Singles: Singles are defined as the first TPO within a sub-period that exceeds the high or low of all of the prior TPOs within a TPO profile, so long as all of the TPOs of the following sub-period remain beyond the price level of the single. For example, if a new TPO becomes the new highest price level for the TPO profile, and all of the following TPOs remain higher than that price level, then that new TPO is considered a single.
However, if a TPO within the following sub-period is created at the same price level or lower than that new TPO, then it is not considered a single. The above information can be found here: Time Price Opportunity (TPO) Profile Charts: Extend Singles Therefore, the singles that you note as "Missing" are not singles, as they have a following TPO within the same profile that has a price that is the same or lower. It does look like there was a change to how the singles were being handled and they now match the above definition. Also, the extension lines have always extended into the following periods until there is an intersection if you select the option for "Extend until Future Intersection". There has not been a change to this. If you only want them to extend until the next profile, then select "End of Period". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-24 21:27:35] |
| User556049 - Posts: 20 |
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Hi, It is unfortunate that the way how single print were marked is changed. My main strategy is based on the single print in the same period. I need to see the single print in the same periods as the single print in the same periods are much more stronger than in different periods because the single print which were formed 2 weeks before might not be that important but it is ok to have it for different periods which might be important for some people. Single print between different periods are not important but the one which is important is taken away. I would like to request you to revert it as it was for several years. Also, the change was unnecessary! Or please include the options to print or not to print single print for the same period. There is always advantage to know if there was single print or not and if that was respected or not. Also, when I backtest ( not replay), I can see quickly that a lot of single prints are not respected. Please see how it was before in the attached file and hope that it will be like that again. Also, I would like to kindly advise to revert it as it was before. BR SK Date Time Of Last Edit: 2024-05-25 10:25:09
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| Sinlge_print_ as_before.PNG / V - Attached On 2024-05-24 21:25:24 UTC - Size: 183.53 KB - 107 views |
| [2024-05-27 17:12:28] |
| Sierra_Chart Engineering - Posts: 17665 |
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Ok we understand. So you do not want a Single Print to be discontinued, if the price is overlapped by a future period. We will add an option for that. We are getting different requests from different users for different Single Print configurations and it gets confusing to us and we are trying to just do our best to accommodate the way we understand all of it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-28 05:57:45] |
| User556049 - Posts: 20 |
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Hi, Thank you and waiting for it. BR SK |
| [2024-06-03 11:07:51] |
| User556049 - Posts: 20 |
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Hi, You have said that you will add the single print till the intersection in the same period but I am not sure if you have added already or not? If you have added already, I need to update it, Please let me know. Since, I am already having some problem while trading, I would be happy to get it back as before as soon as possible. BR SK |
| [2024-06-04 13:41:15] |
| Sierra_Chart Engineering - Posts: 17665 |
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We will be releasing the change this week. This has not been released.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 09:50:17] |
| User556049 - Posts: 20 |
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Hi, has it been released and when will it be published when it is released? According to your previous message, it has been released already, right? BR SK |
| [2024-06-10 12:37:42] |
| Sierra_Chart Engineering - Posts: 17665 |
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We will put this out, in about one hour. There is a new input named "Singles Handling" with the TPO Profile Chart study to control the behavior.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-10 12:38:08
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| [2024-06-10 20:09:22] |
| User556049 - Posts: 20 |
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Hello, Few problems still (1) I could not find "singles handling" as you said in TPO profile. I even updated and downloaded the new version and I am not able to find it. Could you show the screenshot where to find and share me if possible. ( 2) Not sure if we misunderstood or not. In fact, I have sent you the TPO chart screenshots and assumed that you understood what I mean. But let me explain once more if we misunderstood and we go with what is written in your sierrachart manual ( Time Price Opportunity (TPO) Profile charts section. Please check your manual link: Time Price Opportunity (TPO) Profile Charts: Extend Singles So you click that link, it takes you to" extend singles" and there are four options and let me paste it here:- • None: The Singles Extension lines are not displayed. • End of Period: The Singles Extension lines are extended to the last chart column reserved for the profile. • End of Window: The Singles Extension lines are extended to the right edge of the chart window. • Until Future Intersection: The Singles Extension lines are extended until it is intersected by future prices. Note that with this setting it is possible that some singles may occur and be intersected within the same TPO profile. In this case, there will be no visual indication for those singles unless the TPO profile is set to Letters/Blocks In Own Column. Let's see the last one, i.e., until future intersection. If you read what you have written in that description, it is not fulfilling what is written here and what your chart shows. Before, it was fulfilled which was very correct.So, all the single prints were shown until the future intersection before as in your manual but it is suddenly removed for the same period. Single prints are very powerful took to check if it will continue or pull back and continue or discontinue. I believe that non of the customers want to change that and I don't see any reason because there is option 1 that single print lines are not displayed if they want. This is such a simple thing that it should not take any time because you just don't neeed to delete the single print if there is an intersection i.e. just like single print that goes to next profile. Hope you understand it and this is my humble request again to modify the way it was. I hope that I have not been rude and that is not the meaning. I have been waiting already for long and lost a lot of trades as Single print are my main trading strategy. Thanks. BR SK |
| [2024-06-10 20:15:04] |
| User556049 - Posts: 20 |
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Want to add something: If you read that I made bold and italic in that last message, it says that the single print within the same periods should be seen unless TPO chart is set to Letters/Blocks in own column. That is what I have pasted from your website. And another possibility is, is it only me who is not able to seen single print for the same period? I guess not but if it is so, let me know. Thanks for listening. -SK |
| [2024-06-10 20:29:02] |
| Sierra_Chart Engineering - Posts: 17665 |
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The version you need is 2645 and is the prerelease. Instructions: Software Download: Fast Update You are running version 2644. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 20:48:04] |
| User556049 - Posts: 20 |
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Hi, It looks perfect! Thanks a lot for you and your team:) BR SK |
| [2024-07-16 22:06:47] |
| User556049 - Posts: 20 |
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Hi, I suddenly got a problem today. The font size of the sierra program changed automatically. I can change the font size from global setting and font in the charts but it is a different problem. In the sierra chat itself the font size changed almost everywhere. I have attached 3 examples. Some of the examples are:(1) when I press alt+2 and try to measure the number of pips, the font size is almost unreadable (2) When I click on open chartbook, then I see all my charts but the font size is too small. I guess there has been this kind of problem in the past with somebody and I hope that we will come up with solution soon. I have not updated the sierra chart for 1 months or so but I have the possibility to do it. I am worried what would happen to the single print problem I faced last time if I update it. For that plpease follow our conversation above. You have changed the single print stuff as per my request last time and I don't know if they are still there in the newer version. BR -SK Date Time Of Last Edit: 2024-07-16 22:20:21
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| font_sierra.PNG / V - Attached On 2024-07-16 22:03:02 UTC - Size: 82.71 KB - 52 views difficult_to_read.PNG / V - Attached On 2024-07-16 22:11:39 UTC - Size: 206.54 KB - 50 views Attachment Deleted. Attachment Deleted. |
| [2024-07-16 22:20:08] |
| User556049 - Posts: 20 |
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Hi, Please find another screenshot just not to misunderstand.When I click on File, edit , analysis, tools etc, after that all the options are so small that they are difficult to read. SK |
| difficult_p_sierra.PNG / V - Attached On 2024-07-16 22:19:38 UTC - Size: 105.96 KB - 53 views |
| [2024-07-17 14:06:14] |
| John - SC Support - Posts: 36850 |
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The changes to the Single Print will now exist in all versions going forward. We can not say why your fonts changed. The only thing we can tell you is that you need to adjust them to what you need. Your fonts are found in "Global Settings >> Graphics Settings >> Font". Refer to the following: Graphics Settings: Fonts and Text Appearance For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-17 23:27:35] |
| User556049 - Posts: 20 |
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Hi, Thank you very much. I have sort out almost all the font sizes apart from the font of the tools like fib retracement and pips measurement ( using Alt+2) etc. I changed all the font sizes and they are fine but this one is still not working. Attacked picture. BR SK Date Time Of Last Edit: 2024-07-17 23:29:03
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| [2024-07-18 14:06:55] |
| John - SC Support - Posts: 36850 |
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Drawing tools use the "Global Chart Drawing Font" found on the "Tool Settings" window. Refer to the following: Chart Drawing Tools: Global Chart Drawing Font (Global Settings >> Tool Settings >> General >> Drawing Font) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-18 15:04:24] |
| User556049 - Posts: 20 |
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Hi, It worked right away, did not know that it was located in different place. Thanks |
| [2024-10-26 23:12:42] |
| User556049 - Posts: 20 |
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Hi, I tried to open the sierra chart today but it was not able to load and saw that it ask to install the current version ( might be new one9. Luckily, I was able to install it without opening the sierra chart. Even after the new version was installed, it was not able to load. When I tried to re-opon it, I deleted the option to open from the startup, then it worked. Later, I wanted to add two chartbooks in the startup but it is not able to load again. Which means that it just stops and only the option to resolve is to press cntr+Alt+del and close the program. Could you check is it is happening only for me or others too? |
| [2024-10-28 14:11:19] |
| John - SC Support - Posts: 36850 |
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It sounds like you may have a problem with a particular chartbook. Are you only having a problem when you try to open a particular chartbook? Try opening a new chart without anything else opened and see if you continue to have a problem. If you do not have a problem, then you will want to figure out which chartbook is giving you the problem and remove the current version of it, then restore a recent backup of the chartbook by following these instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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