Support Board
Date/Time: Wed, 27 Nov 2024 08:26:00 +0000
Scrolling Chart w/ Hand Tool but losing Level of "Grip"
View Count: 1309
| [2014-08-12 19:29:53] |
| User27189 - Posts: 26 |
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Hopefully this qualifies for your reconsideration. Thank you. I know this probably has something to do with "Scaling". I like/need to drag/scroll my TPO, Range Bar and other charts very often from a particular price point/level back in time. Very often it is on a horizontal reference line which had been applied in the past (which is precisely why I might want to re-examine the structure from back then). I like to see where it may have intersected the price action in the past at the same level. However, when I reach the limitations of the screen edge and have to release and regrip for the next portion of the dragging (having not yet found any intersection with a "clump" of previous action to re-analyze) the "grip" I had on that particular spot/price level is eventually lost (sometimes immediately, usually after the 2nd or 3rd swipe/drag) as the screen contents "cascade" to another level where price action just DID happen to be at that point in time where I had to release. The "hand" is now many levels away from where I want to be. I have no idea of where my reference is on the chart. Obviously, if I take the time, I can stop and scroll vertically, find my line/ reference, and start again, only to lose it again if I have not come to an "intersection" with previous data interaction. If I was "gripping" a horizontal line, it disappears, because the screen contents is at a totally different level, so it's out of sight at that point. Is there any adjustment so that , for example, if I grip the level of a certain price level/point on a horizontal line, I could scroll back as far as I need to go and still keep the "hand" right on that line and in view until I reach the intersection with past action. ?? Thank you. Date Time Of Last Edit: 2014-08-13 02:09:38
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| [2014-08-12 22:08:03] |
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Please understand our perspective. When we read your messages there is an large amount of hard to understand information packed into one paragraph without any linebreaks and it is very hard to understand what you are saying. It also appears as though you do not have a paid Sierra Chart account. It sounds like you want to scroll the chart. Use the scroll bar at the bottom of the chart. That is the proper way to scroll the chart. We are not going to suggest any other method because that is the most stable and easiest way to scroll a chart anywhere among the loaded data. That should be common sense. You can also go to a particular Date-Time by selecting Chart >> Go to Date-Time. In the case of chart drawings, we recommend disabling Global Settings >> Tool Settings >>Support Drag for Drawing Creation/Modification in the case if you have modified this. By doing this, it is possible to begin a new drawing or modify a drawing, and then scroll the chart to reposition one of the points of the drawing and then left click again with your pointing device to set the drawing in place. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-13 02:15:08
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| [2014-08-13 01:48:29] |
| User27189 - Posts: 26 |
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I'm just reading your reply. Thank you. I will scrutinize your answer when I finish dinner. HOWEVER, let me first respond to your remark re: my account. It is INCORRECT. My account is paid in advance.
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| [2014-08-13 02:13:14] |
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You must have more than one Sierra Chart account. Log into the Support Board by selecting Help >> Support Board from within Sierra Chart. The account we see you posting with, has expired at the beginning of this year. Post #2 has been updated with additional information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-13 02:15:58
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| [2014-08-13 02:27:00] |
| User68474 - Posts: 201 |
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Yes...I must still have two accounts...one left from a previous demo or billing. ...I have tried the "Verify email address" with you several times. I never get the response (i.e. email) return from you. So, I keep posting wherever I can because this transition from another vendor is EXTREMELY tedious and difficult without phone support. It has distracted me to an amazing degree from my trading. HOWEVER.. I realize your difficult position. I do empathize. I do understand. I do want to be a good customer. I love what you have created and your continued diligence and creativity. I will follow your instructions. Please empathize in return. Thank you. |
| [2014-08-13 03:07:18] |
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We see you are using bellsouth.net. It is entirely possible they are blocking emails from the Sierra Chart mail server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-13 05:11:07] |
| User68474 - Posts: 201 |
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Why should that be a problem? I have no problem with any other emails. I do not see any attempts from SC to email me that have been sent to my Spam box.
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| [2014-08-13 05:18:43] |
| User27189 - Posts: 26 |
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You post: "It sounds like you want to scroll the chart. Use the scroll bar at the bottom of the chart. That is the proper way to scroll the chart. We are not going to suggest any other method because that is the most stable and easiest way to scroll a chart anywhere among the loaded data. That should be common sense." That does not change the "cascading" phenomenon a bit. It is exactly the same as my scrolling with the "Hand" tool. I don't think you read carefully or understand what I was trying to say about what I am trying to do from a Trader's analytical point of view who might need this ease of scrolling back to past points of reference accomplished quickly with a minimum of manipulation. I need that point of reference. that horizontal line in most cases, to stay lined up and in my view without bouncing up or down out of the screen whilst I am scrolling back in time. Thank you. Date Time Of Last Edit: 2014-08-13 05:21:34
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| [2014-08-14 08:36:26] |
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If we remember correctly, BellSouth.net blocks emails from from the Sierra Chart mail server. They are the exception. Why they do that we do not know. I need that point of reference. that horizontal line in most cases, to stay lined up and in my view without bouncing up or down out of the screen whilst I am scrolling back in time.
As you scroll the chart back the scale is going to change and chart drawings like horizontal lines certainly will move relative to the window as the scale changes. How do you solve this? You can also set a fixed user-defined scale which will keep everything stable as you scroll back but that does not seem logical at all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-15 19:48:56] |
| User68474 - Posts: 201 |
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You say: "How do you solve this? You can also set a fixed user-defined scale which will keep everything stable as you scroll back but that does not seem logical at all." I tried this upon your advice. My screen went pure blank ???? |
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