Support Board
Date/Time: Wed, 27 Nov 2024 07:49:29 +0000
CTS datafeed
View Count: 1491
| [2014-08-08 19:51:07] |
| Usul - Posts: 16 |
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Hi, starting from yesterday I am experiencing a problem with the CTS RT datafeed it's strange, it's that when it goes real time, I see price moving correctly, the DOM is ok, but the charts are not updating with it when I stop the connection and then I restart again, the charts are refreshed and updated, but from then on it's the same situation as above I have experienced this yesterday and today on 2 different machines and 2 different internet connections yesterday the problem was either on CL and on ES, but today only on ES I updated my version to 1171, but the problem remains any idea? the only message I have seen on the log window that as far as I understand could be related with this problem is: CTS FIX Historical Data: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2014-08-08 13:06:06 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. | 2014-08-08 13:06:06 CTS FIX Historical Data socket (1988) | SSL shutdown indicates not able to send 'close notify'. | 2014-08-08 13:06:06 CTS FIX Historical Data socket (1988) | SSL has been shut down. | 2014-08-08 13:06:06 CTS FIX Historical Data socket (1988) | SSL object has been freed. SSL state is now disconnected. | 2014-08-08 13:06:06 CTS FIX Historical Data socket (1988) | Shutdown and closed. | 2014-08-08 13:06:06 CTS FIX Historical Data: Logged out and disconnected. | 2014-08-08 13:06:06 CTS FIX Historical Data: Disconnected. | 2014-08-08 13:06:06 thanks |
| [2014-08-08 20:59:02] |
| fireworks11 - Posts: 63 |
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I had the same problem after updating to version 1170. So I installed the previous version 1168 again and the charts work correctly in 1168.
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| [2014-08-08 21:20:30] |
| Usul - Posts: 16 |
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thank you rainbowtrader, I will try to downgrade ..although I had experiencing this problem also prior the program update let's see monday morning how it goes with ver 1168... |
| [2014-08-08 22:11:31] |
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We are looking into this issue. We think it has to do with some changes relating to the downloading of historical Intraday data when using CTS. It will be resolved with our next release coming out today. It must be some simple issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-09 21:32:15] |
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We should now have the problem of the Intraday Chart bars not always updating when using CTS T4, corrected. Update to 1173.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-11 13:18:35] |
| Usul - Posts: 16 |
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Yes, the issue has been solved with ver 1173. Thank you |
| [2014-08-11 16:20:24] |
| KrystoFx - Posts: 3 |
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I have a connection problem with my demo account (CTS T4). Following are the error messages. Symbol is unknown. I can't have a live acces with this. I have this problem with SP 500 (es.20140900) and mini dow, but not with tick-nyse. Can you help me. Here's what I did to solve the problem. 7.1 http://www.sierrachart.com/index.php?l=doc/helpdetails7.html http://www.sierrachart.com/index.php?l=doc/helpdetails3.html http://www.sierrachart.com/index.php?l=doc/helpdetails3.html#h3.9 Software version: 1173 | 2014-08-11 09:40:56 Usage end date: 2014-09-11 | 2014-08-11 09:40:56 Enabled for: Advanced Features. | 2014-08-11 09:40:56 Enabled for: Advanced Features 2. | 2014-08-11 09:40:56 Enabled for: Sierra Chart Historical Data Service. | 2014-08-11 09:40:56 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-08-11 09:40:56 Active service: CTS T4 FIX | 2014-08-11 09:40:56 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-11 09:40:56 2014-08-11 09:40:56 Local computer clock time | 2014-08-11 09:40:56 2014-08-11 13:40:56 GMT time | 2014-08-11 09:40:56 2014-08-11 09:40:56 Time zone adjusted time | 2014-08-11 09:40:56 Time difference to server time: 11 seconds. | 2014-08-11 09:40:56 Program path: C:\SierraChart\ | 2014-08-11 09:40:56 Data Files path: C:\SierraChart\Data\ | 2014-08-11 09:40:56 OS Version Number: 6.1 | 2014-08-11 09:40:56 Checking for new symbol settings for cts | 2014-08-11 09:40:56 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-11 09:40:56 AsyncHTTP2 socket (1260) | Connected. | 2014-08-11 09:40:56 Symbol settings are up-to-date for cts | 2014-08-11 09:40:56 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-08-11 09:41:01 CTS FIX - Firm: CFC | 2014-08-11 09:41:01 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-08-11 09:41:01 CTS FIX socket (1776) | Connected. | 2014-08-11 09:41:01 CTS FIX socket (1776) | Starting SSL connection. | 2014-08-11 09:41:01 CTS FIX socket (1776) | SSL connection established. | 2014-08-11 09:41:02 CTS FIX: Sending the Logon message. | 2014-08-11 09:41:03 CTS FIX: Connected to data and trade server. FIX version: 4.3.9.2 | 2014-08-11 09:41:03 CTS FIX: Received Account List collateral report. | 2014-08-11 09:41:03 CTS FIX: Subscribing to account: GM* | 2014-08-11 09:41:03 CTS T4 FIX | Starting real-time market data updates for: ES.20140900.CME_Eq. ID: 1 | 2014-08-11 09:41:03 Intraday data recording state for symbol ES.20140900.CME_Eq is set to pending. | 2014-08-11 09:41:03 HD Request # 2 | Downloading Intraday chart data for ES.20140900.CME_Eq to the file ES.20140900.CME_Eq.scid. Service: cts | 2014-08-11 09:41:03 HD Request # 2 | Download start Date-Time: 2014-08-11 09:40:49.0 | 2014-08-11 09:41:03 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-08-11 09:41:03 CTS FIX Historical Data socket (0) | Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-08-11 09:41:03 CTS FIX Historical Data socket (628) | Connected. | 2014-08-11 09:41:03 CTS FIX Historical Data socket (628) | Starting SSL connection. | 2014-08-11 09:41:03 CTS FIX Historical Data socket (628) | SSL connection established. | 2014-08-11 09:41:03 CTS FIX Historical Data: Sending the Logon message. | 2014-08-11 09:41:03 CTS FIX Historical Data: Connected to Historical data server. | 2014-08-11 09:41:03 CTS T4 FIX | Sending security definition request for symbol ES.20140900.CME_Eq | 2014-08-11 09:41:04 CTS T4 FIX | Received matching security definition for symbol ES.20140900.CME_Eq. Subscribing to data. | 2014-08-11 09:41:04 CTS T4 FIX | Received matching security definition for symbol ES.20140900.CME_Eq. Requesting historical data. | 2014-08-11 09:41:04 HD Request # 2 | Requesting historical Tick data for ES.20140900.CME_Eq from 2014-08-11 00:00:00 to 2014-08-11 00:00:00 (US Central Time). | 2014-08-11 09:41:04 CTS T4 FIX | Received 1 security definitions for underlying symbol ES | 2014-08-11 09:41:04 Symbol Error - ES.20140900.CME_Eq is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-08-11 09:41:04 AsyncHTTP2 socket (1260) | Closed. No error. | 2014-08-11 09:41:06 AsyncHTTP2 socket (1260) | Shutdown and closed. | 2014-08-11 09:41:06 CTS FIX: Received Account Update collateral report. | 2014-08-11 09:41:07 HD Request # 2 | Receiving Intraday data for ES.20140900.CME_Eq starting at 2014-08-10 18:00:00 | 2014-08-11 09:41:08 HD Request # 2 | Timestamp of first Intraday data file record written: 2014-08-11 09:40:50 | 2014-08-11 09:41:08 HD Request # 2 | Total records received: 90933 | 2014-08-11 09:41:08 HD Request # 2 | Requesting historical Tick data for ES.20140900.CME_Eq from 2014-08-12 00:00:00 to 2014-08-12 00:00:00 (US Central Time). | 2014-08-11 09:41:08 CTS FIX: Requesting Open Orders for account: GM* | 2014-08-11 09:41:08 CTS FIX: Received Account List collateral report. | 2014-08-11 09:41:08 HD Request # 2 | Total records received: 90933 | 2014-08-11 09:41:08 HD Request # 2 | Requesting historical Tick data for ES.20140900.CME_Eq from 2014-08-13 00:00:00 to 2014-08-13 00:00:00 (US Central Time). | 2014-08-11 09:41:08 HD Request # 2 | Received 90933 records from 2014-08-10 18:00:00 to 2014-08-11 09:41:15 (15.7 hours) and wrote 547 records for ES.20140900.CME_Eq | 2014-08-11 09:41:08 HD Request # 2 | Intraday download COMPLETE for ES.20140900.CME_Eq. Completion time: 5s | 2014-08-11 09:41:08 Real-time Intraday chart data file updates started for ES.20140900.CME_Eq | 2014-08-11 09:41:08 |
| [2014-08-11 16:42:59] |
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The problem is the request for real-time data from the CTS system has been rejected: Symbol Error - ES.20140900.CME_Eq is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-08-11 09:41:04 But there is no reason given. Please contact your broker and make sure your CTS account is properly configured to receive real-time data for CME markets. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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