Support Board
Date/Time: Wed, 27 Nov 2024 09:37:51 +0000
Post From: CTS datafeed
| [2014-08-11 16:20:24] |
| KrystoFx - Posts: 3 |
|
I have a connection problem with my demo account (CTS T4). Following are the error messages. Symbol is unknown. I can't have a live acces with this. I have this problem with SP 500 (es.20140900) and mini dow, but not with tick-nyse. Can you help me. Here's what I did to solve the problem. 7.1 http://www.sierrachart.com/index.php?l=doc/helpdetails7.html http://www.sierrachart.com/index.php?l=doc/helpdetails3.html http://www.sierrachart.com/index.php?l=doc/helpdetails3.html#h3.9 Software version: 1173 | 2014-08-11 09:40:56 Usage end date: 2014-09-11 | 2014-08-11 09:40:56 Enabled for: Advanced Features. | 2014-08-11 09:40:56 Enabled for: Advanced Features 2. | 2014-08-11 09:40:56 Enabled for: Sierra Chart Historical Data Service. | 2014-08-11 09:40:56 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-08-11 09:40:56 Active service: CTS T4 FIX | 2014-08-11 09:40:56 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-11 09:40:56 2014-08-11 09:40:56 Local computer clock time | 2014-08-11 09:40:56 2014-08-11 13:40:56 GMT time | 2014-08-11 09:40:56 2014-08-11 09:40:56 Time zone adjusted time | 2014-08-11 09:40:56 Time difference to server time: 11 seconds. | 2014-08-11 09:40:56 Program path: C:\SierraChart\ | 2014-08-11 09:40:56 Data Files path: C:\SierraChart\Data\ | 2014-08-11 09:40:56 OS Version Number: 6.1 | 2014-08-11 09:40:56 Checking for new symbol settings for cts | 2014-08-11 09:40:56 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-11 09:40:56 AsyncHTTP2 socket (1260) | Connected. | 2014-08-11 09:40:56 Symbol settings are up-to-date for cts | 2014-08-11 09:40:56 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-08-11 09:41:01 CTS FIX - Firm: CFC | 2014-08-11 09:41:01 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-08-11 09:41:01 CTS FIX socket (1776) | Connected. | 2014-08-11 09:41:01 CTS FIX socket (1776) | Starting SSL connection. | 2014-08-11 09:41:01 CTS FIX socket (1776) | SSL connection established. | 2014-08-11 09:41:02 CTS FIX: Sending the Logon message. | 2014-08-11 09:41:03 CTS FIX: Connected to data and trade server. FIX version: 4.3.9.2 | 2014-08-11 09:41:03 CTS FIX: Received Account List collateral report. | 2014-08-11 09:41:03 CTS FIX: Subscribing to account: GM* | 2014-08-11 09:41:03 CTS T4 FIX | Starting real-time market data updates for: ES.20140900.CME_Eq. ID: 1 | 2014-08-11 09:41:03 Intraday data recording state for symbol ES.20140900.CME_Eq is set to pending. | 2014-08-11 09:41:03 HD Request # 2 | Downloading Intraday chart data for ES.20140900.CME_Eq to the file ES.20140900.CME_Eq.scid. Service: cts | 2014-08-11 09:41:03 HD Request # 2 | Download start Date-Time: 2014-08-11 09:40:49.0 | 2014-08-11 09:41:03 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-08-11 09:41:03 CTS FIX Historical Data socket (0) | Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-08-11 09:41:03 CTS FIX Historical Data socket (628) | Connected. | 2014-08-11 09:41:03 CTS FIX Historical Data socket (628) | Starting SSL connection. | 2014-08-11 09:41:03 CTS FIX Historical Data socket (628) | SSL connection established. | 2014-08-11 09:41:03 CTS FIX Historical Data: Sending the Logon message. | 2014-08-11 09:41:03 CTS FIX Historical Data: Connected to Historical data server. | 2014-08-11 09:41:03 CTS T4 FIX | Sending security definition request for symbol ES.20140900.CME_Eq | 2014-08-11 09:41:04 CTS T4 FIX | Received matching security definition for symbol ES.20140900.CME_Eq. Subscribing to data. | 2014-08-11 09:41:04 CTS T4 FIX | Received matching security definition for symbol ES.20140900.CME_Eq. Requesting historical data. | 2014-08-11 09:41:04 HD Request # 2 | Requesting historical Tick data for ES.20140900.CME_Eq from 2014-08-11 00:00:00 to 2014-08-11 00:00:00 (US Central Time). | 2014-08-11 09:41:04 CTS T4 FIX | Received 1 security definitions for underlying symbol ES | 2014-08-11 09:41:04 Symbol Error - ES.20140900.CME_Eq is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-08-11 09:41:04 AsyncHTTP2 socket (1260) | Closed. No error. | 2014-08-11 09:41:06 AsyncHTTP2 socket (1260) | Shutdown and closed. | 2014-08-11 09:41:06 CTS FIX: Received Account Update collateral report. | 2014-08-11 09:41:07 HD Request # 2 | Receiving Intraday data for ES.20140900.CME_Eq starting at 2014-08-10 18:00:00 | 2014-08-11 09:41:08 HD Request # 2 | Timestamp of first Intraday data file record written: 2014-08-11 09:40:50 | 2014-08-11 09:41:08 HD Request # 2 | Total records received: 90933 | 2014-08-11 09:41:08 HD Request # 2 | Requesting historical Tick data for ES.20140900.CME_Eq from 2014-08-12 00:00:00 to 2014-08-12 00:00:00 (US Central Time). | 2014-08-11 09:41:08 CTS FIX: Requesting Open Orders for account: GM* | 2014-08-11 09:41:08 CTS FIX: Received Account List collateral report. | 2014-08-11 09:41:08 HD Request # 2 | Total records received: 90933 | 2014-08-11 09:41:08 HD Request # 2 | Requesting historical Tick data for ES.20140900.CME_Eq from 2014-08-13 00:00:00 to 2014-08-13 00:00:00 (US Central Time). | 2014-08-11 09:41:08 HD Request # 2 | Received 90933 records from 2014-08-10 18:00:00 to 2014-08-11 09:41:15 (15.7 hours) and wrote 547 records for ES.20140900.CME_Eq | 2014-08-11 09:41:08 HD Request # 2 | Intraday download COMPLETE for ES.20140900.CME_Eq. Completion time: 5s | 2014-08-11 09:41:08 Real-time Intraday chart data file updates started for ES.20140900.CME_Eq | 2014-08-11 09:41:08 |