Support Board
Date/Time: Tue, 26 Nov 2024 16:19:37 +0000
Sub-intance does not download data but main instance does
View Count: 568
| [2023-10-27 19:07:24] |
| User121314 - Posts: 17 |
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Hello, i have created two new chart-books one in main instance and another in sub-instance. Both of these chart-books have same symbol which is ESZ23-CME. downloaded the data when i opened these charts in these two chart-books. Saved and closed both these chart-books (in main instance and sub instance) Then closed the Sierra chart completely and turned-off the PC. After 15mins logged back into both Main instance and sub-instance opened both chart-books in respective instances. The chart in main-instance downloads the data that was missing for 15mins. but the chart in sub-instance DOES NOT download the data that was missing for 15mins. Please see the screenshots attached. This issue is making sub-instances un-usable at all. FYI: I'm using SC in SIM mode and selected "SC Data- All services" and i have tried the following on the sub-instance: - Tried disconnecting and reconnecting to the data and no use. - Tried doing "Edit>> Edit/download Data - intraday chart" and this makes the chart even worse. Please see the screenshots attached |
 main-instance.jpg / V - Attached On 2023-10-27 19:02:00 UTC - Size: 248.44 KB - 100 views sub-instance-3.jpg / V - Attached On 2023-10-27 19:02:05 UTC - Size: 171.31 KB - 98 views |
| [2023-10-27 19:46:33] |
| User121314 - Posts: 17 |
|
An update. I have tried to open other symbols with the same approach explained above. and i see the same issue. forgot to add here: SC version:2528 |
| [2023-10-27 21:37:11] |
| John - SC Support - Posts: 36300 |
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Please update to the latest release. There was some work on data in Sub-Instances relatively recently, so we think your issue is already resolved. Follow the instructions at the following link to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-28 13:13:47] |
| User121314 - Posts: 17 |
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Hello, Looks like the upgrade did not fix the issue please see the screenshots attached to this message. Thank you |
| SC Version window.jpg / V - Attached On 2023-10-28 13:11:56 UTC - Size: 77.86 KB - 95 views main-instance- After upgrade to 2560.jpg / V - Attached On 2023-10-28 13:12:01 UTC - Size: 228.48 KB - 96 views sub-instance-3- After upgrade to 2560.jpg / V - Attached On 2023-10-28 13:12:06 UTC - Size: 224.63 KB - 98 views |
| [2023-10-29 21:00:41] |
| Sierra_Chart Engineering - Posts: 17182 |
|
In the sub instance do the following: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about 2 to 3 minutes provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-29 21:01:19
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| [2023-10-30 00:50:49] |
| User121314 - Posts: 17 |
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Another question, Do you NOT see the same on your end? Also this is not a continuous contract. I'm using very simple chart for ES-Z contract. Thanks |
| [2023-10-30 01:26:06] |
| Sierra_Chart Engineering - Posts: 17182 |
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The problem is not with a particular version. The problem is not reproducible. This is also not a valid installation folder: C:\Users\Srinath\Desktop\Programs\ If this is where you want to install Sierra Chart, that is up to you, but we are very concerned about a location like that and problems with file access. We are just simply letting you know. Follow the instructions here to update the symbol settings and disable the use of custom symbols: Global Symbol Settings: Update Global Symbol Settings Then we want you to follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-30 01:26:32
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| [2023-10-30 01:38:48] |
| User121314 - Posts: 17 |
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i can move my sierra chart folder to C:/Sierra chart, but may i know where and what settings i should change to make sure i do not run into another issue after i change this. THank you
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| [2023-10-30 02:12:56] |
| User121314 - Posts: 17 |
|
I have moved the SC to C:\ directory still see the same issue, even after following the instructions you mentioned above. Attached the screenshot as well for your reference. Software version: 2560 64-bit | 2023-10-29 21:06:31.346 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3060/PCIe/SSE2) | 2023-10-29 21:06:31.347 Primary Thread ID: 14424 | 2023-10-29 21:06:31.347 Usage end date: 2024-03-14 | 2023-10-29 21:06:31.347 Enabled for: Advanced Features 2. | 2023-10-29 21:06:31.347 Enabled for: Sierra Chart Historical Data Service. | 2023-10-29 21:06:31.347 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-10-29 21:06:31.347 Enabled for: Delayed Denali Exchange Data Feed. | 2023-10-29 21:06:31.347 Enabled for exchange2: CME | 2023-10-29 21:06:31.347 Enabled for exchange2: fairx_exchange.data | 2023-10-29 21:06:31.347 Enabled for exchange2: US Equities Consolidated Tape | 2023-10-29 21:06:31.347 Enabled for exchange2: NASDAQ Global Indexes | 2023-10-29 21:06:31.347 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-10-29 21:06:31.347 Current selected Data/Trading service: DTC - Sub Instance | 2023-10-29 21:06:31.347 Custom symbol settings values: disabled | 2023-10-29 21:06:31.347 Chart Update Interval: 50 | 2023-10-29 21:06:31.347 Intraday Data Storage Time Unit: 0 | 2023-10-29 21:06:31.347 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-10-29 21:06:31.347 2023-10-30 02:06:31 Local computer time in UTC | 2023-10-29 21:06:31.347 2023-10-29 21:06:31 Local computer time in SC Time Zone | 2023-10-29 21:06:31.347 2023-10-30 01:58:31 Server time in UTC | 2023-10-29 21:06:31.347 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-10-29 21:06:31.347 Program path: C:\SierraChart_v2528\SierraChartInstance_3\ | 2023-10-29 21:06:31.347 Data Files path: C:\SierraChart_v2528\SierraChartInstance_3\Data\ | 2023-10-29 21:06:31.347 OS Version Number: 10.0 | 2023-10-29 21:06:31.347 Locale Setting: C | 2023-10-29 21:06:31.347 DLLs: FootprintReversalSystem_64.dll, prop_alpha_pro_64.dll, UserContributedStudies_64.dll | 2023-10-29 21:06:31.347 Allowed protected custom studies: PropagateAlphaPro | 2023-10-29 21:06:31.347 Crash reporter started: true | 2023-10-29 21:06:31.347 File >> Disconnect selected. | 2023-10-29 21:06:55.032 DTC - Sub Instance | Waiting for socket receive thread to end | 2023-10-29 21:06:55.032 DTC Client socket (1) | CloseSocket call. | 2023-10-29 21:06:55.033 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-10-29 21:06:55.033 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-10-29 21:06:55.033 DTC Client socket (1) | Closed. | 2023-10-29 21:06:55.033 DTC - Sub Instance | Disconnected. | 2023-10-29 21:06:55.033 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2023-10-29 21:06:59.360 DTC Client socket (1) | Creating socket. | 2023-10-29 21:06:59.360 DTC Client socket (1) | New receive buffer size: 0 | 2023-10-29 21:06:59.360 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2023-10-29 21:06:59.360 DTC - Sub Instance | Network connection to server complete. | 2023-10-29 21:06:59.361 DTC - Sub Instance | Starting socket receive thread. | 2023-10-29 21:06:59.361 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2023-10-29 21:06:59.361 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2023-10-29 21:06:59.362 DTC - Sub Instance | Sending logon request message. | 2023-10-29 21:06:59.362 DTC - Sub Instance | Received logon response. | 2023-10-29 21:06:59.362 DTC - Sub Instance | Server Name: SC DTC Server. Build=47895. | 2023-10-29 21:06:59.362 DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 | 2023-10-29 21:06:59.362 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices. | 2023-10-29 21:06:59.362 DTC - Sub Instance | Trading is supported. | 2023-10-29 21:06:59.362 DTC - Sub Instance | Order cancel and replace is supported. | 2023-10-29 21:06:59.362 DTC - Sub Instance | OCO Orders supported. | 2023-10-29 21:06:59.362 DTC - Sub Instance | Bracket Orders supported. | 2023-10-29 21:06:59.362 DTC - Sub Instance | Connected to server complete. | 2023-10-29 21:06:59.362 No download requests in the queue to start downloads for. | 2023-10-29 21:06:59.362 No download requests in the queue to start downloads for. | 2023-10-29 21:06:59.362 No download requests in the queue to start downloads for. | 2023-10-29 21:06:59.362 No download requests in the queue to start downloads for. | 2023-10-29 21:06:59.362 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 7. | 2023-10-29 21:06:59.363 Using symbol data fast lookup vector | 2023-10-29 21:06:59.385 DTC - Sub Instance | Starting real-time market data updates for: NQZ23-CME. ID: 1 | 2023-10-29 21:06:59.385 DTC - Sub Instance | Requesting security definition data for: NQZ23-CME. ID: 1 | 2023-10-29 21:06:59.385 Added historical Intraday data request for NQZ23-CME to the queue. | 2023-10-29 21:06:59.385 Intraday data recording state for symbol NQZ23-CME is set to download 'Pending'. | 2023-10-29 21:06:59.385 Triggering next historical data download in queue. | 2023-10-29 21:06:59.385 Delaying start of download for NQZ23-CME. | 2023-10-29 21:06:59.387 DTC - Sub Instance | Starting real-time market data updates for: ESZ23-CME. ID: 2 | 2023-10-29 21:06:59.387 DTC - Sub Instance | Requesting security definition data for: ESZ23-CME. ID: 2 | 2023-10-29 21:06:59.387 Added historical Intraday data request for ESZ23-CME to the queue. | 2023-10-29 21:06:59.387 Intraday data recording state for symbol ESZ23-CME is set to download 'Pending'. | 2023-10-29 21:06:59.387 Triggering next historical data download in queue. | 2023-10-29 21:06:59.387 DTC - Sub Instance | Received security definition for symbol NQZ23-CME | 2023-10-29 21:06:59.389 DTC - Sub Instance | Received security definition for symbol ESZ23-CME | 2023-10-29 21:06:59.389 Symbol settings MD5 received. Request ID: 7. | 2023-10-29 21:07:03.268 Symbol settings are up-to-date for scdataallservices. | 2023-10-29 21:07:03.268 HD Request # 7 | Downloading Intraday chart data for NQZ23-CME to the file NQZ23-CME.scid. Service: cme | 2023-10-29 21:07:04.384 HD Request # 7 | Download start date-time: 2023-10-29 21:06:53.000000. File last date-time: 2023-10-29 21:06:53.466000 | 2023-10-29 21:07:04.384 HD Request # 7 | Using server: ds26.sierracharts.com port 10150 | 2023-10-29 21:07:04.384 Socket (2) | Creating socket. | 2023-10-29 21:07:04.385 Socket (2) | New receive buffer size: 0 | 2023-10-29 21:07:04.385 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-10-29 21:07:04.385 HD Request # 7 | Setting DTC encoding to Binary VLS | 2023-10-29 21:07:04.479 HD Request # 7 | Sending historical data logon request message. | 2023-10-29 21:07:04.479 HD Request # 7 | Requesting Intraday data. Start date-time: 2023-10-29 21:06:53. Record interval: 0. Symbol: NQZ23 | 2023-10-29 21:07:04.754 HD Request # 7 | Decompressing data. | 2023-10-29 21:07:04.806 HD Request # 7 | Receiving Intraday data for NQZ23-CME starting at 2023-10-29 21:06:53.466000 | 2023-10-29 21:07:04.859 Socket (2) | CloseSocket call. | 2023-10-29 21:07:04.859 Historical data download thread signaled to stop. | 2023-10-29 21:07:04.859 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-10-29 21:07:04.859 HD Request # 7 | Timestamp of first Intraday data file record written: 2023-10-29 21:06:56.505000. | 2023-10-29 21:07:04.859 HD Request # 7 | Received 13 Intraday data records from 2023-10-29 21:06:53.466000 to 2023-10-29 21:07:03.314003 (9.8 seconds. Delay: 1.5 seconds) and wrote 12 records for NQZ23-CME | 2023-10-29 21:07:04.859 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2023-10-30 02:07:03.314003 | 2023-10-29 21:07:04.860 HD Request # 7 | Completion time: 0s. | 2023-10-29 21:07:04.860 HD Request # 7 | Intraday data download complete for NQZ23-CME. Unique request ID: 7 | 2023-10-29 21:07:04.860 Removing historical data download ID 7. | 2023-10-29 21:07:04.860 Real-time Intraday chart data file updates started for NQZ23-CME | 2023-10-29 21:07:04.860 Intraday chart data file opened for NQZ23-CME | 2023-10-29 21:07:04.860 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2023-10-29 21:07:04.860 Triggering next historical data download in queue. | 2023-10-29 21:07:04.860 HD Request # 8 | Downloading Intraday chart data for ESZ23-CME to the file ESZ23-CME.scid. Service: cme | 2023-10-29 21:07:04.860 HD Request # 8 | Download start date-time: 2023-10-29 21:06:45.000000. File last date-time: 2023-10-29 21:06:45.264000 | 2023-10-29 21:07:04.860 HD Request # 8 | Using server: ds28.sierracharts.com port 10149 | 2023-10-29 21:07:04.860 Socket (3) | Creating socket. | 2023-10-29 21:07:04.860 Socket (3) | New receive buffer size: 0 | 2023-10-29 21:07:04.860 Socket (3) | Connecting to IP: 142.215.18.147. | 2023-10-29 21:07:04.860 Socket (2) | Socket gracefully closed by remote side. | 2023-10-29 21:07:04.909 Socket (2) | Closed. | 2023-10-29 21:07:04.909 HD Request # 8 | Setting DTC encoding to Binary VLS | 2023-10-29 21:07:04.962 HD Request # 8 | Sending historical data logon request message. | 2023-10-29 21:07:04.962 HD Request # 8 | Requesting Intraday data. Start date-time: 2023-10-29 21:06:45. Record interval: 0. Symbol: ESZ23 | 2023-10-29 21:07:05.213 HD Request # 8 | Decompressing data. | 2023-10-29 21:07:05.254 HD Request # 8 | Receiving Intraday data for ESZ23-CME starting at 2023-10-29 21:06:45.264000 | 2023-10-29 21:07:05.299 Socket (3) | CloseSocket call. | 2023-10-29 21:07:05.299 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-10-29 21:07:05.299 Historical data download thread signaled to stop. | 2023-10-29 21:07:05.299 HD Request # 8 | Timestamp of first Intraday data file record written: 2023-10-29 21:06:56.015000. | 2023-10-29 21:07:05.299 HD Request # 8 | Received 24 Intraday data records from 2023-10-29 21:06:45.264000 to 2023-10-29 21:07:01.018000 (15.8 seconds. Delay: 4.3 seconds) and wrote 23 records for ESZ23-CME | 2023-10-29 21:07:05.299 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2023-10-30 02:07:01.018000 | 2023-10-29 21:07:05.300 Added 1 Time and Sales records to Intraday data file for ESZ23-CME after download. | 2023-10-29 21:07:05.300 HD Request # 8 | Completion time: 1s. | 2023-10-29 21:07:05.300 HD Request # 8 | Intraday data download complete for ESZ23-CME. Unique request ID: 8 | 2023-10-29 21:07:05.300 Removing historical data download ID 8. | 2023-10-29 21:07:05.300 Real-time Intraday chart data file updates started for ESZ23-CME | 2023-10-29 21:07:05.300 Intraday chart data file opened for ESZ23-CME | 2023-10-29 21:07:05.300 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2023-10-29 21:07:05.300 No download requests in the queue to start downloads for. | 2023-10-29 21:07:05.300 Socket (3) | Socket gracefully closed by remote side. | 2023-10-29 21:07:05.346 Socket (3) | Closed. | 2023-10-29 21:07:05.347 Opened cached Intraday file: C:\SierraChart_v2528\SierraChartInstance_3\Data\NQZ23-CME.scid. Thread ID: 19900 | 2023-10-29 21:07:07.398 Opened cached Intraday file: C:\SierraChart_v2528\SierraChartInstance_3\Data\ESZ23-CME.scid. Thread ID: 19900 | 2023-10-29 21:07:07.398 |
| sub-instance-3- After symbol settings changes.jpg / V - Attached On 2023-10-30 02:12:22 UTC - Size: 152.17 KB - 82 views |
| [2023-10-30 02:31:29] |
| User121314 - Posts: 17 |
|
can you let me know if there is a way force to download the chart for the missing timeframe, so i can make sure to force download the data after i open sub-instances. if there is no fix for this issue- may i know what are the other options i have on my table for using multiple chartbooks? FYI, my chartbooks have a lot of studies in them so i must sub-instances or some form of instances so i can load share my CPU cyles. |
| [2023-10-30 02:50:03] |
| Sierra_Chart Engineering - Posts: 17182 |
|
The Message Log in post # 10 looks good to us. To download the missing data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. If you have a further issue let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-30 03:38:07] |
| User121314 - Posts: 17 |
|
i still see same issue with sub-instances. when i do a "Edit>> Delete all data and download", i see no response with a blue ribbon saying "downloading historical data. bars may not appear until done" Please see the screenshots attached. The one with the blue ribbon is from main-instance and the one without is from sub-instance. for sub-instance you will see a data gap 21.32 to 22.32 as well. I really need some help here on what are my next steps. looks like Sub-instances are not able to download the historical data at all. |
| main-instance data download.jpg / V - Attached On 2023-10-30 03:37:13 UTC - Size: 225.71 KB - 81 views sub-instance data download.jpg / V - Attached On 2023-10-30 03:37:17 UTC - Size: 112.11 KB - 84 views |
| [2023-10-30 04:01:30] |
| Sierra_Chart Engineering - Posts: 17182 |
|
Again in the sub instance do the following: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect with File >> Connect to Data Feed. Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-30 04:02:06
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| [2023-10-30 14:31:22] |
| User121314 - Posts: 17 |
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hello, i did send a message log using the "send for analysis" button on the message log window. please let me know if once you receive it. also let me know if you did not receive it Looks like changing the contract to "continuous contract" and following the steps depicted there has fixed the issue, but once i close the chart book & re-opening after sometime has caused the issue to come back. Basically, the issue is that i keep missing the data for the time-frame between closing & opening the Chart-book and the data does not download when i reopen the chartbook. The same thing does NOT happen when i use the same chart-book in main instance. is there a way we can schedule sometime on our calendars so we can do a screen-share? Please let me know. Thank much in advance for your help. |
| [2023-10-30 14:32:46] |
| Sierra_Chart Engineering - Posts: 17182 |
|
Yes we will have to do a remote assistance session this week. Did you start that sub instance of Sierra Chart by using File >> New Instance? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-30 15:04:21] |
| User121314 - Posts: 17 |
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Yes, i did a sub instance using "file>> net instance"
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| [2023-10-30 15:10:04] |
| User121314 - Posts: 17 |
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please let me know what time we can do a screenshare session. im in ET (eastern timezone) |
| [2023-10-30 21:32:32] |
| User121314 - Posts: 17 |
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hello, Please let me know when do oyu plan to do a remote session. Thank you. |
| [2023-10-31 19:37:13] |
| Sierra_Chart Engineering - Posts: 17182 |
|
We can do this, today after the close. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-05 19:58:23] |
| Sierra_Chart Engineering - Posts: 17182 |
|
Let us know if you still need help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-06 14:58:26] |
| User121314 - Posts: 17 |
|
looks like i found the solution- the following setting should be set to "NO", else the data will NOT update in the sub-instances After setting this setting to "NO" in main instances and all sub-instances, and then restarting the SC made everything work properly. global setting >> general settings >> general (tab) >> "Always copy configuration files to new instances when started" This setting should be set to "NO". This could definitely be a bug, because the setting is irrelevant to the use-case, but still blocked data in sub-instances. Hope this helps |
| [2023-11-06 15:01:08] |
| Sierra_Chart Engineering - Posts: 17182 |
|
It is not that setting itself which is/was causing the problem. There is some more specific cause.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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