Support Board
Date/Time: Tue, 26 Nov 2024 18:45:24 +0000
Post From: Sub-intance does not download data but main instance does
| [2023-10-30 01:26:06] |
| Sierra_Chart Engineering - Posts: 17182 |
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The problem is not with a particular version. The problem is not reproducible. This is also not a valid installation folder: C:\Users\Srinath\Desktop\Programs\ If this is where you want to install Sierra Chart, that is up to you, but we are very concerned about a location like that and problems with file access. We are just simply letting you know. Follow the instructions here to update the symbol settings and disable the use of custom symbols: Global Symbol Settings: Update Global Symbol Settings Then we want you to follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-30 01:26:32
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