Support Board
Date/Time: Tue, 26 Nov 2024 18:17:05 +0000
Post From: Sub-intance does not download data but main instance does
| [2023-10-30 14:31:22] |
| User121314 - Posts: 17 |
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hello, i did send a message log using the "send for analysis" button on the message log window. please let me know if once you receive it. also let me know if you did not receive it Looks like changing the contract to "continuous contract" and following the steps depicted there has fixed the issue, but once i close the chart book & re-opening after sometime has caused the issue to come back. Basically, the issue is that i keep missing the data for the time-frame between closing & opening the Chart-book and the data does not download when i reopen the chartbook. The same thing does NOT happen when i use the same chart-book in main instance. is there a way we can schedule sometime on our calendars so we can do a screen-share? Please let me know. Thank much in advance for your help. |