Support Board
Date/Time: Wed, 27 Nov 2024 16:55:16 +0000
Updated to new ver of Sierra, now its not responding and charts not working
View Count: 403
| [2023-07-21 18:15:37] |
| User502947 - Posts: 7 |
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I use SC Data that was verified via IB at the beginning of the month. Since update my full system is slow and my charts are not displaying live data anymore. I have deleted the intraday files and reloaded them via the root where they are stored. I try to switch data feeds and it will not allow me too. I have restarted the app in safe mode and removed all studies that I do not use as well as deleting all drawings from all charts, however the new version of Sierra still freezes as not responding with no live data in the ES Futures mkts. It will not allow me to switch data feeds and CPU utilization is very high that causes the program to stop responding. The message log for the chartbook says "Performing a full recalculation because it has been tagged" for the chartbook that it is opening. Are you aware of this issue and if so, please let me know how to get past it so that I can so that my charts can work properly again. I updated the app as the message log said that I needed to in order to continue to receive live data for the futures mkt. Thank you. |
| [2023-07-21 18:18:17] |
| John - SC Support - Posts: 36323 |
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Are you running Sierra Chart on Linux? If so, then you need to go back to an earlier version. Refer to the information here: Slow data with v2524 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-21 20:57:43] |
| User502947 - Posts: 7 |
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No, I am running Windows 10 Pro.
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| [2023-07-21 21:08:54] |
| John - SC Support - Posts: 36323 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-23 23:13:18] |
| User502947 - Posts: 7 |
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Symbol is ESU23 Futures, below are the logs: Software version: 2523 64-bit | 2023-07-23 19:06:02.304 Primary Thread ID: 10964 | 2023-07-23 19:06:02.304 Usage end date: 2023-07-25 | 2023-07-23 19:06:02.304 Enabled for: Advanced Features 2. | 2023-07-23 19:06:02.304 Enabled for: Sierra Chart Historical Data Service. | 2023-07-23 19:06:02.304 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-23 19:06:02.304 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-23 19:06:02.304 Enabled for exchange2: CME (Trading Account Required) | 2023-07-23 19:06:02.304 Enabled for exchange2: CBOT (Trading Account Required) | 2023-07-23 19:06:02.304 Enabled for exchange2: COMEX (Trading Account Required) | 2023-07-23 19:06:02.304 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-07-23 19:06:02.304 Enabled for exchange2: fairx_exchange.data | 2023-07-23 19:06:02.304 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-23 19:06:02.304 Current selected Data/Trading service: SC Data - All Services | 2023-07-23 19:06:02.304 Custom symbol settings values: disabled | 2023-07-23 19:06:02.304 Chart Update Interval: 500 | 2023-07-23 19:06:02.304 Intraday Data Storage Time Unit: 0 | 2023-07-23 19:06:02.304 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-23 19:06:02.304 2023-07-23 23:06:02 Local computer time in UTC | 2023-07-23 19:06:02.304 2023-07-23 19:06:02 Local computer time in SC Time Zone | 2023-07-23 19:06:02.304 2023-07-23 22:53:16 Server time in UTC | 2023-07-23 19:06:02.304 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-07-23 19:06:02.304 Program path: C:\Program Files\SierraChart\ | 2023-07-23 19:06:02.304 Data Files path: D:\Data Folder\Sierra\ | 2023-07-23 19:06:02.304 OS Version Number: 10.0 | 2023-07-23 19:06:02.305 Locale Setting: C | 2023-07-23 19:06:02.305 DLLs: UserContributedStudies_64.dll | 2023-07-23 19:06:02.305 Allowed protected custom studies: | 2023-07-23 19:06:02.305 Crash reporter started: true | 2023-07-23 19:06:02.305 Saved Chartbook: Main Chart.Cht. Time: 0.0562 seconds. | 2023-07-23 19:06:55.639 ESU23-CME 1 Min #1 | Reloading chart. | 2023-07-23 19:08:18.731 File >> Disconnect selected. | 2023-07-23 19:09:01.193 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-23 19:09:01.194 DTC Client socket (1) | CloseSocket call. | 2023-07-23 19:09:01.194 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:01.194 Denali Data Feed | Disconnected from the server. | 2023-07-23 19:09:01.194 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2023-07-23 19:09:01.194 DTC Client socket (3) | CloseSocket call. | 2023-07-23 19:09:01.194 SC DTC Data with Market Depth | Disconnected from the server. | 2023-07-23 19:09:01.194 SC Data - All Services | Disconnected. | 2023-07-23 19:09:01.194 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:01.195 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-23 19:09:01.230 DTC Client socket (1) | Closed. | 2023-07-23 19:09:01.230 SC Data - All Services | Connected to server complete. | 2023-07-23 19:09:18.947 Triggering next historical data download in queue. | 2023-07-23 19:09:18.947 Mapping ESH22-CME to ESH22. Service code: cme | 2023-07-23 19:09:18.947 Using symbol data fast lookup vector | 2023-07-23 19:09:18.947 Denali Data Feed | Starting real-time market data updates for: ESH22-CME (ESH22). ID: 1 Service code: cme | 2023-07-23 19:09:18.947 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-07-23 19:09:18.947 Denali Data Feed | Requesting security definition data for: ESH22-CME (ESH22). ID: 1 | 2023-07-23 19:09:18.947 Added historical Intraday data request for ESH22-CME to the queue. | 2023-07-23 19:09:18.947 Intraday data recording state for symbol ESH22-CME is set to download 'Pending'. | 2023-07-23 19:09:18.947 Mapping ESM22-CME to ESM22. Service code: cme | 2023-07-23 19:09:18.947 Denali Data Feed | Starting real-time market data updates for: ESM22-CME (ESM22). ID: 2 Service code: cme | 2023-07-23 19:09:18.948 Denali Data Feed | Requesting security definition data for: ESM22-CME (ESM22). ID: 2 | 2023-07-23 19:09:18.948 Added historical Intraday data request for ESM22-CME to the queue. | 2023-07-23 19:09:18.948 Intraday data recording state for symbol ESM22-CME is set to download 'Pending'. | 2023-07-23 19:09:18.948 DTC Client socket (1) | Creating socket. | 2023-07-23 19:09:18.948 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-07-23 19:09:18.948 DTC Client socket (1) | Connecting to IP: 142.215.17.190. | 2023-07-23 19:09:18.948 No download requests in the queue to start downloads for. | 2023-07-23 19:09:18.948 Delaying start of download for ESH22-CME. | 2023-07-23 19:09:18.948 No download requests in the queue to start downloads for. | 2023-07-23 19:09:18.948 Denali Data Feed | Network connection to server complete. | 2023-07-23 19:09:18.985 Denali Data Feed | Starting socket receive thread. | 2023-07-23 19:09:18.985 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-23 19:09:18.985 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-23 19:09:19.049 Denali Data Feed | Sending logon request message. | 2023-07-23 19:09:19.049 Mapping ESU23-CME to ESU23. Service code: cme | 2023-07-23 19:09:19.414 Denali Data Feed | Starting real-time market data updates for: ESU23-CME (ESU23). ID: 3 Service code: cme | 2023-07-23 19:09:19.414 Denali Data Feed | Requesting security definition data for: ESU23-CME (ESU23). ID: 3 | 2023-07-23 19:09:19.414 Added historical Intraday data request for ESU23-CME to the queue. | 2023-07-23 19:09:19.414 Intraday data recording state for symbol ESU23-CME is set to download 'Pending'. | 2023-07-23 19:09:19.414 Triggering next historical data download in queue. | 2023-07-23 19:09:19.414 Denali Data Feed | Received logon response. | 2023-07-23 19:09:19.832 Denali Data Feed | Server Name: SC Realtime Server. | 2023-07-23 19:09:19.832 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-23 19:09:19.832 Denali Data Feed | Successfully connected. | 2023-07-23 19:09:19.832 Denali Data Feed | Trading is not supported. | 2023-07-23 19:09:19.832 Denali Data Feed | Restarting real-time data updates for symbol: ESH22-CME -> ESH22 | 2023-07-23 19:09:19.832 Denali Data Feed | Restarting real-time data updates for symbol: ESM22-CME -> ESM22 | 2023-07-23 19:09:19.832 Denali Data Feed | Restarting real-time data updates for symbol: ESU23-CME -> ESU23 | 2023-07-23 19:09:19.832 Denali Data Feed | Real-time data for symbol ESH22-CME is currently unavailable. | 2023-07-23 19:09:19.953 Denali Data Feed | Received security definition for symbol ESH22-CME | 2023-07-23 19:09:19.953 Denali Data Feed | Real-time data for symbol ESM22-CME is currently unavailable. | 2023-07-23 19:09:19.953 Denali Data Feed | Received security definition for symbol ESM22-CME | 2023-07-23 19:09:19.953 Denali Data Feed | Received security definition for symbol ESU23-CME | 2023-07-23 19:09:19.953 HD Request # 11 | Downloading Intraday chart data for ESH22-CME to the file ESH22-CME.scid. Service: cme | 2023-07-23 19:09:24.815 HD Request # 11 | Download start date-time: 2022-03-18 09:29:59.000000. File last date-time: 2022-03-18 09:29:59.181000 | 2023-07-23 19:09:24.817 HD Request # 11 | Using server: ds28.sierracharts.com port 10149 | 2023-07-23 19:09:24.817 Socket (2) | Creating socket. | 2023-07-23 19:09:24.818 Socket (2) | New receive buffer size: 5242880 | 2023-07-23 19:09:24.818 Socket (2) | Connecting to IP: 142.215.18.147. | 2023-07-23 19:09:24.818 HD Request # 11 | Setting DTC encoding to Binary VLS | 2023-07-23 19:09:24.897 HD Request # 11 | Sending historical data logon request message. | 2023-07-23 19:09:24.897 HD Request # 11 | Requesting Intraday data. Start date-time: 2022-03-18 09:29:59. Record interval: 0. Symbol: ESH22 | 2023-07-23 19:09:25.467 HD Request # 11 | Decompressing data. | 2023-07-23 19:09:25.501 HD Request # 11 | Receiving Intraday data for ESH22-CME starting at 2022-03-18 09:29:59.181000 | 2023-07-23 19:09:25.533 Socket (2) | CloseSocket call. | 2023-07-23 19:09:25.533 Historical data download thread signaled to stop. | 2023-07-23 19:09:25.533 HD Request # 11 | Received 1 Intraday data record from 2022-03-18 09:29:59.181000 to 2022-03-18 09:29:59.181000 (0.0 seconds. Delay: 492.4 days) and wrote 0 records for ESH22-CME | 2023-07-23 19:09:25.534 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:25.534 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2022-03-18 13:29:59.181000 | 2023-07-23 19:09:25.534 HD Request # 11 | Completion time: 1s. | 2023-07-23 19:09:25.534 HD Request # 11 | Intraday data download complete for ESH22-CME. Unique request ID: 11 | 2023-07-23 19:09:25.534 Removing historical data download ID 11. | 2023-07-23 19:09:25.534 Real-time Intraday chart data file updates started for ESH22-CME | 2023-07-23 19:09:25.534 Intraday chart data file opened for ESH22-CME | 2023-07-23 19:09:25.534 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2023-07-23 19:09:25.534 Triggering next historical data download in queue. | 2023-07-23 19:09:25.534 HD Request # 12 | Downloading Intraday chart data for ESM22-CME to the file ESM22-CME.scid. Service: cme | 2023-07-23 19:09:25.534 HD Request # 12 | Download start date-time: 2022-06-17 09:29:59.000000. File last date-time: 2022-06-17 09:29:59.065001 | 2023-07-23 19:09:25.536 HD Request # 12 | Using server: ds23.sierracharts.com port 10150 | 2023-07-23 19:09:25.536 Socket (4) | Creating socket. | 2023-07-23 19:09:25.536 Socket (4) | New receive buffer size: 5242880 | 2023-07-23 19:09:25.536 Socket (4) | Connecting to IP: 142.215.17.190. | 2023-07-23 19:09:25.536 Socket (2) | Socket gracefully closed by remote side. | 2023-07-23 19:09:25.570 Socket (2) | Closed. | 2023-07-23 19:09:25.570 HD Request # 12 | Setting DTC encoding to Binary VLS | 2023-07-23 19:09:25.613 HD Request # 12 | Sending historical data logon request message. | 2023-07-23 19:09:25.613 HD Request # 12 | Requesting Intraday data. Start date-time: 2022-06-17 09:29:59. Record interval: 0. Symbol: ESM22 | 2023-07-23 19:09:26.192 HD Request # 12 | Decompressing data. | 2023-07-23 19:09:26.225 HD Request # 12 | Receiving Intraday data for ESM22-CME starting at 2022-06-17 09:29:59.065000 | 2023-07-23 19:09:26.256 Socket (4) | CloseSocket call. | 2023-07-23 19:09:26.256 Historical data download thread signaled to stop. | 2023-07-23 19:09:26.256 HD Request # 12 | Received 2 Intraday data records from 2022-06-17 09:29:59.065000 to 2022-06-17 09:29:59.065001 (0.0 seconds. Delay: 401.4 days) and wrote 0 records for ESM22-CME | 2023-07-23 19:09:26.256 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:26.256 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2022-06-17 13:29:59.065001 | 2023-07-23 19:09:26.256 HD Request # 12 | Completion time: 1s. | 2023-07-23 19:09:26.256 HD Request # 12 | Intraday data download complete for ESM22-CME. Unique request ID: 12 | 2023-07-23 19:09:26.256 Removing historical data download ID 12. | 2023-07-23 19:09:26.256 Real-time Intraday chart data file updates started for ESM22-CME | 2023-07-23 19:09:26.256 Intraday chart data file opened for ESM22-CME | 2023-07-23 19:09:26.256 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2023-07-23 19:09:26.256 Triggering next historical data download in queue. | 2023-07-23 19:09:26.256 HD Request # 13 | Downloading Intraday chart data for ESU23-CME to the file ESU23-CME.scid. Service: cme | 2023-07-23 19:09:26.256 HD Request # 13 | Download start date-time: 2023-07-23 19:08:57.000000. File last date-time: 2023-07-23 19:08:57.528005 | 2023-07-23 19:09:26.256 HD Request # 13 | Using server: ds26.sierracharts.com port 10149 | 2023-07-23 19:09:26.256 Socket (2) | Creating socket. | 2023-07-23 19:09:26.257 Socket (2) | New receive buffer size: 5242880 | 2023-07-23 19:09:26.257 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-07-23 19:09:26.257 Socket (4) | Socket gracefully closed by remote side. | 2023-07-23 19:09:26.297 Socket (4) | Closed. | 2023-07-23 19:09:26.297 HD Request # 13 | Setting DTC encoding to Binary VLS | 2023-07-23 19:09:26.333 HD Request # 13 | Sending historical data logon request message. | 2023-07-23 19:09:26.333 HD Request # 13 | Requesting Intraday data. Start date-time: 2023-07-23 19:08:57. Record interval: 0. Symbol: ESU23 | 2023-07-23 19:09:26.884 HD Request # 13 | Decompressing data. | 2023-07-23 19:09:26.915 HD Request # 13 | Receiving Intraday data for ESU23-CME starting at 2023-07-23 19:08:57.402000 | 2023-07-23 19:09:26.946 Socket (2) | CloseSocket call. | 2023-07-23 19:09:26.946 Historical data download thread signaled to stop. | 2023-07-23 19:09:26.946 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:26.946 HD Request # 13 | Timestamp of first Intraday data file record written: 2023-07-23 19:09:10.742000. | 2023-07-23 19:09:26.946 HD Request # 13 | Received 70 Intraday data records from 2023-07-23 19:08:57.402000 to 2023-07-23 19:09:19.151000 (21.7 seconds. Delay: 7.8 seconds) and wrote 4 records for ESU23-CME | 2023-07-23 19:09:26.946 HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2023-07-23 23:09:19.151000 | 2023-07-23 19:09:26.958 Added 3 Time and Sales records to Intraday data file for ESU23-CME after download. | 2023-07-23 19:09:26.958 HD Request # 13 | Completion time: 0s. | 2023-07-23 19:09:26.958 HD Request # 13 | Intraday data download complete for ESU23-CME. Unique request ID: 13 | 2023-07-23 19:09:26.958 Removing historical data download ID 13. | 2023-07-23 19:09:26.958 Real-time Intraday chart data file updates started for ESU23-CME | 2023-07-23 19:09:26.958 Intraday chart data file opened for ESU23-CME | 2023-07-23 19:09:26.958 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2023-07-23 19:09:26.958 Triggering next historical data download in queue. | 2023-07-23 19:09:26.958 No download requests in the queue to start downloads for. | 2023-07-23 19:09:26.958 Socket (2) | Socket gracefully closed by remote side. | 2023-07-23 19:09:26.978 Socket (2) | Closed. | 2023-07-23 19:09:26.978 Opened cached Intraday file: D:\Data Folder\Sierra\ESU23-CME.scid. Thread ID: 12696 | 2023-07-23 19:09:30.334 DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-07-23 19:11:05.538 DTC Client socket (3) | Closed. | 2023-07-23 19:11:05.538 DTC Client socket (3) | Deleting network socket now after delay. | 2023-07-23 19:11:35.545 |
| [2023-07-24 08:48:07] |
| Sierra_Chart Engineering - Posts: 17195 |
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You are definitely getting real-time data. The log make that very clear.: HD Request # 13 | Received 70 Intraday data records from 2023-07-23 19:08:57.402000 to 2023-07-23 19:09:19.151000 (21.7 seconds. Delay: 7.8 seconds) and wrote 4 records for ESU23-CME | 2023-07-23 19:09:26.946
The message log for the chartbook says "Performing a full recalculation because it has been tagged" for the chartbook that it is opening. Are you aware of this issue and if so, please let me know how to get past it so that I can so that my charts can work properly again. High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-24 08:48:24
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