Support Board
Date/Time: Wed, 27 Nov 2024 19:40:06 +0000
Post From: Updated to new ver of Sierra, now its not responding and charts not working
| [2023-07-23 23:13:18] |
| User502947 - Posts: 7 |
|
Symbol is ESU23 Futures, below are the logs: Software version: 2523 64-bit | 2023-07-23 19:06:02.304 Primary Thread ID: 10964 | 2023-07-23 19:06:02.304 Usage end date: 2023-07-25 | 2023-07-23 19:06:02.304 Enabled for: Advanced Features 2. | 2023-07-23 19:06:02.304 Enabled for: Sierra Chart Historical Data Service. | 2023-07-23 19:06:02.304 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-23 19:06:02.304 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-23 19:06:02.304 Enabled for exchange2: CME (Trading Account Required) | 2023-07-23 19:06:02.304 Enabled for exchange2: CBOT (Trading Account Required) | 2023-07-23 19:06:02.304 Enabled for exchange2: COMEX (Trading Account Required) | 2023-07-23 19:06:02.304 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-07-23 19:06:02.304 Enabled for exchange2: fairx_exchange.data | 2023-07-23 19:06:02.304 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-23 19:06:02.304 Current selected Data/Trading service: SC Data - All Services | 2023-07-23 19:06:02.304 Custom symbol settings values: disabled | 2023-07-23 19:06:02.304 Chart Update Interval: 500 | 2023-07-23 19:06:02.304 Intraday Data Storage Time Unit: 0 | 2023-07-23 19:06:02.304 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-23 19:06:02.304 2023-07-23 23:06:02 Local computer time in UTC | 2023-07-23 19:06:02.304 2023-07-23 19:06:02 Local computer time in SC Time Zone | 2023-07-23 19:06:02.304 2023-07-23 22:53:16 Server time in UTC | 2023-07-23 19:06:02.304 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-07-23 19:06:02.304 Program path: C:\Program Files\SierraChart\ | 2023-07-23 19:06:02.304 Data Files path: D:\Data Folder\Sierra\ | 2023-07-23 19:06:02.304 OS Version Number: 10.0 | 2023-07-23 19:06:02.305 Locale Setting: C | 2023-07-23 19:06:02.305 DLLs: UserContributedStudies_64.dll | 2023-07-23 19:06:02.305 Allowed protected custom studies: | 2023-07-23 19:06:02.305 Crash reporter started: true | 2023-07-23 19:06:02.305 Saved Chartbook: Main Chart.Cht. Time: 0.0562 seconds. | 2023-07-23 19:06:55.639 ESU23-CME 1 Min #1 | Reloading chart. | 2023-07-23 19:08:18.731 File >> Disconnect selected. | 2023-07-23 19:09:01.193 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-23 19:09:01.194 DTC Client socket (1) | CloseSocket call. | 2023-07-23 19:09:01.194 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:01.194 Denali Data Feed | Disconnected from the server. | 2023-07-23 19:09:01.194 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2023-07-23 19:09:01.194 DTC Client socket (3) | CloseSocket call. | 2023-07-23 19:09:01.194 SC DTC Data with Market Depth | Disconnected from the server. | 2023-07-23 19:09:01.194 SC Data - All Services | Disconnected. | 2023-07-23 19:09:01.194 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:01.195 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-23 19:09:01.230 DTC Client socket (1) | Closed. | 2023-07-23 19:09:01.230 SC Data - All Services | Connected to server complete. | 2023-07-23 19:09:18.947 Triggering next historical data download in queue. | 2023-07-23 19:09:18.947 Mapping ESH22-CME to ESH22. Service code: cme | 2023-07-23 19:09:18.947 Using symbol data fast lookup vector | 2023-07-23 19:09:18.947 Denali Data Feed | Starting real-time market data updates for: ESH22-CME (ESH22). ID: 1 Service code: cme | 2023-07-23 19:09:18.947 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-07-23 19:09:18.947 Denali Data Feed | Requesting security definition data for: ESH22-CME (ESH22). ID: 1 | 2023-07-23 19:09:18.947 Added historical Intraday data request for ESH22-CME to the queue. | 2023-07-23 19:09:18.947 Intraday data recording state for symbol ESH22-CME is set to download 'Pending'. | 2023-07-23 19:09:18.947 Mapping ESM22-CME to ESM22. Service code: cme | 2023-07-23 19:09:18.947 Denali Data Feed | Starting real-time market data updates for: ESM22-CME (ESM22). ID: 2 Service code: cme | 2023-07-23 19:09:18.948 Denali Data Feed | Requesting security definition data for: ESM22-CME (ESM22). ID: 2 | 2023-07-23 19:09:18.948 Added historical Intraday data request for ESM22-CME to the queue. | 2023-07-23 19:09:18.948 Intraday data recording state for symbol ESM22-CME is set to download 'Pending'. | 2023-07-23 19:09:18.948 DTC Client socket (1) | Creating socket. | 2023-07-23 19:09:18.948 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-07-23 19:09:18.948 DTC Client socket (1) | Connecting to IP: 142.215.17.190. | 2023-07-23 19:09:18.948 No download requests in the queue to start downloads for. | 2023-07-23 19:09:18.948 Delaying start of download for ESH22-CME. | 2023-07-23 19:09:18.948 No download requests in the queue to start downloads for. | 2023-07-23 19:09:18.948 Denali Data Feed | Network connection to server complete. | 2023-07-23 19:09:18.985 Denali Data Feed | Starting socket receive thread. | 2023-07-23 19:09:18.985 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-23 19:09:18.985 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-23 19:09:19.049 Denali Data Feed | Sending logon request message. | 2023-07-23 19:09:19.049 Mapping ESU23-CME to ESU23. Service code: cme | 2023-07-23 19:09:19.414 Denali Data Feed | Starting real-time market data updates for: ESU23-CME (ESU23). ID: 3 Service code: cme | 2023-07-23 19:09:19.414 Denali Data Feed | Requesting security definition data for: ESU23-CME (ESU23). ID: 3 | 2023-07-23 19:09:19.414 Added historical Intraday data request for ESU23-CME to the queue. | 2023-07-23 19:09:19.414 Intraday data recording state for symbol ESU23-CME is set to download 'Pending'. | 2023-07-23 19:09:19.414 Triggering next historical data download in queue. | 2023-07-23 19:09:19.414 Denali Data Feed | Received logon response. | 2023-07-23 19:09:19.832 Denali Data Feed | Server Name: SC Realtime Server. | 2023-07-23 19:09:19.832 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-23 19:09:19.832 Denali Data Feed | Successfully connected. | 2023-07-23 19:09:19.832 Denali Data Feed | Trading is not supported. | 2023-07-23 19:09:19.832 Denali Data Feed | Restarting real-time data updates for symbol: ESH22-CME -> ESH22 | 2023-07-23 19:09:19.832 Denali Data Feed | Restarting real-time data updates for symbol: ESM22-CME -> ESM22 | 2023-07-23 19:09:19.832 Denali Data Feed | Restarting real-time data updates for symbol: ESU23-CME -> ESU23 | 2023-07-23 19:09:19.832 Denali Data Feed | Real-time data for symbol ESH22-CME is currently unavailable. | 2023-07-23 19:09:19.953 Denali Data Feed | Received security definition for symbol ESH22-CME | 2023-07-23 19:09:19.953 Denali Data Feed | Real-time data for symbol ESM22-CME is currently unavailable. | 2023-07-23 19:09:19.953 Denali Data Feed | Received security definition for symbol ESM22-CME | 2023-07-23 19:09:19.953 Denali Data Feed | Received security definition for symbol ESU23-CME | 2023-07-23 19:09:19.953 HD Request # 11 | Downloading Intraday chart data for ESH22-CME to the file ESH22-CME.scid. Service: cme | 2023-07-23 19:09:24.815 HD Request # 11 | Download start date-time: 2022-03-18 09:29:59.000000. File last date-time: 2022-03-18 09:29:59.181000 | 2023-07-23 19:09:24.817 HD Request # 11 | Using server: ds28.sierracharts.com port 10149 | 2023-07-23 19:09:24.817 Socket (2) | Creating socket. | 2023-07-23 19:09:24.818 Socket (2) | New receive buffer size: 5242880 | 2023-07-23 19:09:24.818 Socket (2) | Connecting to IP: 142.215.18.147. | 2023-07-23 19:09:24.818 HD Request # 11 | Setting DTC encoding to Binary VLS | 2023-07-23 19:09:24.897 HD Request # 11 | Sending historical data logon request message. | 2023-07-23 19:09:24.897 HD Request # 11 | Requesting Intraday data. Start date-time: 2022-03-18 09:29:59. Record interval: 0. Symbol: ESH22 | 2023-07-23 19:09:25.467 HD Request # 11 | Decompressing data. | 2023-07-23 19:09:25.501 HD Request # 11 | Receiving Intraday data for ESH22-CME starting at 2022-03-18 09:29:59.181000 | 2023-07-23 19:09:25.533 Socket (2) | CloseSocket call. | 2023-07-23 19:09:25.533 Historical data download thread signaled to stop. | 2023-07-23 19:09:25.533 HD Request # 11 | Received 1 Intraday data record from 2022-03-18 09:29:59.181000 to 2022-03-18 09:29:59.181000 (0.0 seconds. Delay: 492.4 days) and wrote 0 records for ESH22-CME | 2023-07-23 19:09:25.534 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:25.534 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2022-03-18 13:29:59.181000 | 2023-07-23 19:09:25.534 HD Request # 11 | Completion time: 1s. | 2023-07-23 19:09:25.534 HD Request # 11 | Intraday data download complete for ESH22-CME. Unique request ID: 11 | 2023-07-23 19:09:25.534 Removing historical data download ID 11. | 2023-07-23 19:09:25.534 Real-time Intraday chart data file updates started for ESH22-CME | 2023-07-23 19:09:25.534 Intraday chart data file opened for ESH22-CME | 2023-07-23 19:09:25.534 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2023-07-23 19:09:25.534 Triggering next historical data download in queue. | 2023-07-23 19:09:25.534 HD Request # 12 | Downloading Intraday chart data for ESM22-CME to the file ESM22-CME.scid. Service: cme | 2023-07-23 19:09:25.534 HD Request # 12 | Download start date-time: 2022-06-17 09:29:59.000000. File last date-time: 2022-06-17 09:29:59.065001 | 2023-07-23 19:09:25.536 HD Request # 12 | Using server: ds23.sierracharts.com port 10150 | 2023-07-23 19:09:25.536 Socket (4) | Creating socket. | 2023-07-23 19:09:25.536 Socket (4) | New receive buffer size: 5242880 | 2023-07-23 19:09:25.536 Socket (4) | Connecting to IP: 142.215.17.190. | 2023-07-23 19:09:25.536 Socket (2) | Socket gracefully closed by remote side. | 2023-07-23 19:09:25.570 Socket (2) | Closed. | 2023-07-23 19:09:25.570 HD Request # 12 | Setting DTC encoding to Binary VLS | 2023-07-23 19:09:25.613 HD Request # 12 | Sending historical data logon request message. | 2023-07-23 19:09:25.613 HD Request # 12 | Requesting Intraday data. Start date-time: 2022-06-17 09:29:59. Record interval: 0. Symbol: ESM22 | 2023-07-23 19:09:26.192 HD Request # 12 | Decompressing data. | 2023-07-23 19:09:26.225 HD Request # 12 | Receiving Intraday data for ESM22-CME starting at 2022-06-17 09:29:59.065000 | 2023-07-23 19:09:26.256 Socket (4) | CloseSocket call. | 2023-07-23 19:09:26.256 Historical data download thread signaled to stop. | 2023-07-23 19:09:26.256 HD Request # 12 | Received 2 Intraday data records from 2022-06-17 09:29:59.065000 to 2022-06-17 09:29:59.065001 (0.0 seconds. Delay: 401.4 days) and wrote 0 records for ESM22-CME | 2023-07-23 19:09:26.256 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:26.256 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2022-06-17 13:29:59.065001 | 2023-07-23 19:09:26.256 HD Request # 12 | Completion time: 1s. | 2023-07-23 19:09:26.256 HD Request # 12 | Intraday data download complete for ESM22-CME. Unique request ID: 12 | 2023-07-23 19:09:26.256 Removing historical data download ID 12. | 2023-07-23 19:09:26.256 Real-time Intraday chart data file updates started for ESM22-CME | 2023-07-23 19:09:26.256 Intraday chart data file opened for ESM22-CME | 2023-07-23 19:09:26.256 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2023-07-23 19:09:26.256 Triggering next historical data download in queue. | 2023-07-23 19:09:26.256 HD Request # 13 | Downloading Intraday chart data for ESU23-CME to the file ESU23-CME.scid. Service: cme | 2023-07-23 19:09:26.256 HD Request # 13 | Download start date-time: 2023-07-23 19:08:57.000000. File last date-time: 2023-07-23 19:08:57.528005 | 2023-07-23 19:09:26.256 HD Request # 13 | Using server: ds26.sierracharts.com port 10149 | 2023-07-23 19:09:26.256 Socket (2) | Creating socket. | 2023-07-23 19:09:26.257 Socket (2) | New receive buffer size: 5242880 | 2023-07-23 19:09:26.257 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-07-23 19:09:26.257 Socket (4) | Socket gracefully closed by remote side. | 2023-07-23 19:09:26.297 Socket (4) | Closed. | 2023-07-23 19:09:26.297 HD Request # 13 | Setting DTC encoding to Binary VLS | 2023-07-23 19:09:26.333 HD Request # 13 | Sending historical data logon request message. | 2023-07-23 19:09:26.333 HD Request # 13 | Requesting Intraday data. Start date-time: 2023-07-23 19:08:57. Record interval: 0. Symbol: ESU23 | 2023-07-23 19:09:26.884 HD Request # 13 | Decompressing data. | 2023-07-23 19:09:26.915 HD Request # 13 | Receiving Intraday data for ESU23-CME starting at 2023-07-23 19:08:57.402000 | 2023-07-23 19:09:26.946 Socket (2) | CloseSocket call. | 2023-07-23 19:09:26.946 Historical data download thread signaled to stop. | 2023-07-23 19:09:26.946 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-23 19:09:26.946 HD Request # 13 | Timestamp of first Intraday data file record written: 2023-07-23 19:09:10.742000. | 2023-07-23 19:09:26.946 HD Request # 13 | Received 70 Intraday data records from 2023-07-23 19:08:57.402000 to 2023-07-23 19:09:19.151000 (21.7 seconds. Delay: 7.8 seconds) and wrote 4 records for ESU23-CME | 2023-07-23 19:09:26.946 HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2023-07-23 23:09:19.151000 | 2023-07-23 19:09:26.958 Added 3 Time and Sales records to Intraday data file for ESU23-CME after download. | 2023-07-23 19:09:26.958 HD Request # 13 | Completion time: 0s. | 2023-07-23 19:09:26.958 HD Request # 13 | Intraday data download complete for ESU23-CME. Unique request ID: 13 | 2023-07-23 19:09:26.958 Removing historical data download ID 13. | 2023-07-23 19:09:26.958 Real-time Intraday chart data file updates started for ESU23-CME | 2023-07-23 19:09:26.958 Intraday chart data file opened for ESU23-CME | 2023-07-23 19:09:26.958 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2023-07-23 19:09:26.958 Triggering next historical data download in queue. | 2023-07-23 19:09:26.958 No download requests in the queue to start downloads for. | 2023-07-23 19:09:26.958 Socket (2) | Socket gracefully closed by remote side. | 2023-07-23 19:09:26.978 Socket (2) | Closed. | 2023-07-23 19:09:26.978 Opened cached Intraday file: D:\Data Folder\Sierra\ESU23-CME.scid. Thread ID: 12696 | 2023-07-23 19:09:30.334 DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-07-23 19:11:05.538 DTC Client socket (3) | Closed. | 2023-07-23 19:11:05.538 DTC Client socket (3) | Deleting network socket now after delay. | 2023-07-23 19:11:35.545 |