Support Board
Date/Time: Sat, 15 Mar 2025 07:58:24 +0000
Dom Trades
View Count: 772
| [2022-05-28 19:38:28] |
| User725704 - Posts: 15 |
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When using the dom to place stop limit or buy limit order, the order is going in as market order. For example, if I try and put buy limit at high, the order goes in as a market order immediately. Thanks |
| [2022-05-31 14:33:45] |
| John - SC Support - Posts: 38678 |
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The Stop Limit should not automatically fill. But a regular Buy Limit that is placed above the current price will automatically fill, since the price is at a better position (lower) than the Limit order.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-13 19:33:30] |
| User725704 - Posts: 15 |
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I really need to show this to someone. This is happening all the time using the DOM. Also, I need to upgrade to the newest version of the software everytime I open the program. Upon closing out the program reverts to previous version. This DOM issue will cause me to go to another platform. Please help
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| [2022-07-13 21:04:14] |
| John - SC Support - Posts: 38678 |
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With regards to the software reverting, there has to be a simple explanation. In particular, do you perhaps have two installations and you are starting in one and then the update is occurring to the other one? Make sure you are updating the software using the Help >> Download Current Version to ensure you are getting the update for that specific Sierra Chart that you are running. --- With regards to the DOM, are you using the pointer to place the order? If so, how and where are you clicking (which column, and which pointer button)? Then, we also need to know how your settings in Trade >> Chart DOM Settings >> Order Types are set, particularly the one that matches to how you are entering your order on the DOM. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 12:31:21] |
| User725704 - Posts: 15 |
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Thank you for your response. I do have 2 installations, however I need to install current version on start up on both. I only use 1 at at time, I'm attempting to get funded. The issue with the DOM is even in stop limit setting, if I try and set a stop either for short or long with the DOM the order goes in as market. If I use attached orders I can move the stop.
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| [2022-07-15 15:35:45] |
| John - SC Support - Posts: 38678 |
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How are you updating the software? Are you selecting Help >> Download Current Release? This is the recommended method to ensure that you have the correct folder for the installation automatically selected. When you start the software, what is the version of the software? You can find this by selecting Help >> About. The version will be the second from the top. --- With regards to the DOM, are you using the pointer to place the order? If so, how and where are you clicking (which column, and which pointer button)? Then, we also need to know how your settings in Trade >> Chart DOM Settings >> Order Types are set, particularly the one that matches to how you are entering your order on the DOM. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 16:15:14] |
| User725704 - Posts: 15 |
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yes, that is how I update. Could having 2 applications be causing the issue. I have trades filling without any reason on Rithmic funding account also. Just watched a trade fill without any direction or stop orders. Frustrating
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| [2022-07-15 16:40:08] |
| John - SC Support - Posts: 38678 |
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Having two installations of Sierra Chart is not a inherent issue, but if somehow they are not setup correctly, then there could be issues. The first thing we want to deal with is the updating issue. What is the version that you see when you start the software? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-17 15:02:17] |
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I have trades filling without any reason on Rithmic funding account also. Just watched a trade fill without any direction or stop orders. Frustrating Refer to:Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Also try updating Sierra Chart with the zip installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-17 19:59:11] |
| User725704 - Posts: 15 |
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Everytime I close out of either of the 2 applications the software will revert back to 2394. I then run installer 10, which takes 10 seconds and I can then open in 2416. If I don't run installer to 2416 then I get no prices.
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| [2022-07-18 17:20:10] |
| John - SC Support - Posts: 38678 |
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When you say it "reverts back to 2394", do you see it revert? is there anything occurring? Or is it just that the next time you open the software it is back at version 2394? If it is the last item above, then if open Sierra Chart, update the software, exit and then restart Sierra Chart immediately, is it back at version 2394? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-18 17:46:04] |
| User725704 - Posts: 15 |
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Yes I can install current version and upon restart of computer and/or SC it opens as 2394
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| [2022-07-18 20:13:43] |
| John - SC Support - Posts: 38678 |
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We need to log into your system and see what is happening. Let us know when would be a good time, and be sure to specify the time zone. Also, make sure your phone number at the following link is correct, as that is the number we will call: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-18 23:30:09] |
| User725704 - Posts: 15 |
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That would be great. Just an update, the first application is now holding the 2416 version without needing the installer. My second application still needs to have installer run on every start up. I'm available tomorrow or Wednesday at your convenience. I'm on New York time, I live in Raleigh, NC. Thank you so much Fred |
| [2022-07-19 14:41:42] |
| John - SC Support - Posts: 38678 |
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Can we call at 12:00 (noon) your time today?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-19 16:08:17] |
| John - SC Support - Posts: 38678 |
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We tried calling twice at this time, but got no answer. Let us know what time to call that would be best.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-19 17:00:11] |
| User725704 - Posts: 15 |
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You came in as unknown caller and I was on cenfereence call. I'm available
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| [2022-07-19 17:49:20] |
| John - SC Support - Posts: 38678 |
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Talked to customer and looked at system. He had a shortcut to start Sierra Chart using an odd executable, which would always have started at the same version. Then after updating, the software would restart using the correct Sierra Chart executable. We corrected his shortcut so now all is fine. Customer also had a question about placing orders on the DOM, and why it worked one way in one installation and differently in another. I explained that the Trade >> Chart DOM Settings controls the particular order type when clicking on the DOM and that he needs to verify that the settings are the same between them. Refer to the information here: Global Trade Settings Windows: Order Types (Global Settings >> Chart DOM Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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